---
description: ¿Qué piensan los usuarios de GuestWare? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de GuestWare gracias a Capterra Panamá.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: GuestWare - Opiniones, precios y características - Capterra Panamá 2026
---

Breadcrumb: [Inicio](/) > [Software para hoteles](/directory/20031/hospitality-property-management/software) > [GuestWare](/software/98170/guestware)

# GuestWare

Canonical: https://www.capterra.com.pa/software/98170/guestware

> El software CRM para hoteles y la gestión de la experiencia del cliente (GEM, por sus siglas en inglés) es una solución de software de fidelización del cliente y mantenimiento diseñada para el sector del alojamiento.
> 
> Veredicto: 1 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa GuestWare?

Hostelería

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.0/5** | 1 Opiniones |
| Facilidad de uso | 3.0/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.0/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.0/5 | Basado en las opiniones generales |
| Funciones | 4.0/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Guestware
- **Constitución**: 1990

## Contexto comercial

- **Precio inicial**: USD 112.00
- **Público objetivo**: 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Estados Unidos

## Funciones

- Automatización de marketing
- CRM
- Creación de informes/análisis
- Gestión de la experiencia del huésped
- Gestión del mantenimiento

## Opciones de asistencia

- Asistencia 24/7
- Chat

## Categoría

- [Software para hoteles](https://www.capterra.com.pa/directory/20031/hospitality-property-management/software)

## Alternativas

1. [OtelMS](https://www.capterra.com.pa/software/159839/otelms) — 2.8/5 (4 reviews)
2. [Hotel PMS](https://www.capterra.com.pa/software/128022/hotel-pms) — 4.2/5 (6 reviews)
3. [iMagic Reservation](https://www.capterra.com.pa/software/10806/imagic-reservation) — 3.0/5 (2 reviews)
4. [GuestJoy](https://www.capterra.com.pa/software/171930/up-selling-and-review-solution-for-hotels) — 4.5/5 (2 reviews)
5. [Guest Service](https://www.capterra.com.pa/software/1013359/guest-service) — 5.0/5 (2 reviews)

## Opiniones

### "Guestware is a valuable tool, but it is far from the only option in this space." — 4.0/5

> **Charles** | *24 de mayo de 2018* | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: Great from a tracking perspective.  You get out of Guestware what you put into it.  The most important things when using the software is to have a robust process in place for entering the data (front line employees understanding the need to capture and record issues and other data) and then being able to respond appropriately and act on the information.  Guestware helps to identify chronic issues, trends or other opportunity areas that are consistently dragging scores and ratings down.
> 
> **Puntos en contra**: The primary issue is that it does not have a two-way interface with Opera PMS, which can be a dealbreaker for some hotels, especially larger chains who aggregate data.  It can also require some time getting used to, so having one of your employees designated as the teacher/expert, especially to on-board new employees would be a good idea, but I consider that a negative for the software's ease of use.

## Enlaces

- [Ver en Capterra](https://www.capterra.com.pa/software/98170/guestware)

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