¿Quién usa SAP CRM?

Equipos de marketing, ventas y atención al cliente en organizaciones de cualquier tamaño.

¿Qué es SAP CRM?

Aprovecha al máximo las relaciones con los clientes al sacar partido del conocimiento sobre el cliente, mejorar la eficacia y eficiencia de primera línea, optimizar los procesos comerciales críticos en todos los puntos de contacto con el cliente y más allá de estos, y adaptarte rápidamente a las cambiantes necesidades comerciales y de los clientes.

Información sobre SAP CRM

SAP

http://www.sap.com

Fundada en 1972

Resumen de precios de SAP CRM

SAP CRM no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de SAP CRM está disponible a partir de USD 58.00/mes.

Precio inicial

USD 58.00/mes

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Formación

Documentación

Asistencia

En línea

Funciones de SAP CRM

  • Búsqueda de clientes potenciales
  • Captura de clientes potenciales
  • Distribución de clientes potenciales
  • Evaluación de clientes potenciales
  • Generación de clientes potenciales
  • Gestión de campañas
  • Gestión del pipeline
  • Segmentación de clientes potenciales
  • Seguimiento de fuentes
  • Seguimiento de interacciones

Lista completa de Herramientas de administración de leads

  • Acceso móvil
  • Almacenamiento de documentos
  • Evaluación de clientes potenciales
  • Generación de clientes potenciales
  • Gestión de tareas
  • Gestión del territorio
  • Integración de automatización de marketing
  • Integración de chat interno
  • Integración de redes sociales
  • Marketing por correo electrónico
  • Presupuestos y ofertas
  • Segmentación
  • Sistema de calendarios o recordatorios

Lista completa de Software CRM

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Reseñas de SAP CRM

Mostrando 5 de 168 reseñas

En general
4.1/5
Facilidad de uso
3.7/5
Atención al cliente
4.1/5
Funcionalidades
4.2/5
Relación calidad-precio
3.9/5
Iván B.
Gerente de Marketing Digital
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 01/14/2020

"Description of SAP CCS CRM"

Comentarios: SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."

Puntos a favor: The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Contras: Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 01/14/2020
Scott M.
Manager
Hospital y atención sanitaria, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 07/31/2020

"Inventory management at its best"

Puntos a favor: Once you have the correct access and TCodes SAP is a powerful beast. I use SAP daily to keep an eye on inventory locations and my team is able to refurbish service equipment using SAPs processes as well keep their time and materials used for said work.

Contras: SAP isn't the prettiest software as I know that might sway someone one way or the other but if you are looking for a powerful tool then it is the industry leader. It is also very clicky and the learning curve to the software is a long one but once you do your tasks a few times you won't need your notes much.

  • Fuente de la reseña 
  • Publicado el 07/31/2020
Aneesh B.
Consultant
Comercio minorista
Ha utilizado el software durante: Más de dos años
  • Calificación global
    3.5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    3.5/5
  • Asistencia técnica
    3.5/5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 06/19/2015

"An end to end solution with seamless integration capabilities"

Puntos a favor: SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Contras: SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 06/19/2015
Erika D.
Administrative assistant
Transporte marítimo, 5001-10,000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 07/22/2020

"SAP IS THE GREAT!"

Comentarios: Improved all sales processes, customer service and support with accurate information stored in SAP

Puntos a favor: SAP CRM helps a lot in sales, customer service, sales analysis.

Contras: It could be a little more agile depending on the company's internet

  • Fuente de la reseña 
  • Publicado el 07/22/2020
M. sohaib A.
SAP Consultant
Servicios, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 11/21/2018

"SAP CRM has everything an organization needs to deal with Customers"

Puntos a favor: There are a lot of back end settings that make SAP CRM one of the best CRM software out there. It can be customized and tuned whether the organization implementing it is a utilities company or an FMC i.e. it caters the needs of all kinds of organization.

Contras: Need highly qualified personnel to implement the CRM. The scope of implementation has to be carefully and properly defined with proper documentation at each stage of implementation. Any undocumented modification can result in a lot of garbage in the system within no time.

  • Fuente de la reseña 
  • Publicado el 11/21/2018