Mindbody

DESPROTEGIDO TOTALMENTE, ENÓRMES PÉRDIDAS, nada de soluciones a graves problemas, mucha inseguridad

Comentarios: Se decidió comenzar con Mindbody sin haber valorado otras opciones. tiene muchas funciones pero ante un problema de funcionamiento no se responsabilizan, Los costes son elevados teniendo en cuenta la falta de soluciones ante fallos graves de su sistema de reservas online. ESPERANDO UNA RESPUESTA Y SOLUCIÓN A LOS PROBLEMAS QUE NOS SIGUEN SUCEDIENDO , me encuentro escribiendo esta valoración después de MAS DE 2 AÑOS COMO USUARIO. Estamos calculando los costes de migrar todo a otra plataforma, hemos desarrollado con consultoras IT integración en crm Bitrix y hemos invertidos varios Miles de Euros en todo el proceso, Facturamos más de 120.000€ al mes a través de este sistema y no tenemos garantias, su contrato no te protege ante fallos, Mindbody no asume responsabilidad alguna en este sentido. PONER TU NEGOCIO Y TU SISTEMA EN UN SOFTWARE QUE NO TE DA SOLUCIONES PUEDE SER MUY PERJUDICIAL, TAL Y COMO NOS ESTÁ SUCEDIENDO EN ESTOS MOMENTOS.

Puntos a favor:

El Sofware se decidió implantar por su capacidad de integrar con la web a través de un widget y de la opción de la App, en el mercado existen otras soluciones mucho mejores y más económicas, pero después de 2 años el coste de migrar y reprogramar todo es enorme, ya que contamos con cientos de miles de clientes . ya hemos tenido muchos fallos y un mal soporte por esto estamos valorando abandonar Mindbody, ya que el año 2019-2020 tuvimos serios problemas sin solución con su antigua pasarela de pagos en europa. no procesaba los pagos de nuestros clientes, ellos decían que era culpa de Gateway de pago externo a ellos, pero aún así no nos buscaban solución, perdimos más de 40.000€ en ventas en un periodo de 3 meses. Finalmente el gateway de pago demostró basado en argumentaciones que el error era de Mindbody por su codificación en el tipo de ventas que aparecían como subsecuentes, lo que el banco en España entiende como un servicio de subscripción a través de tarjeta no autorizado y rechaza el pago. además de esto tenían un fallo en ell campo de la dirección del titular de la tarjeta, la cual no tenía límite de carateres o símbolos especiales, los cuales rechazaban las compras pero no indicaba al cliente el motivo, lo cual se traducía en grandes pérdidas para nosotros. Estuvimos detrás de Mindbody meses, no reconocieron nunca el fallo para no asumir responsabilidad. al mismo tiempo su contrato de deja muy desprotegido. (SI DAN SOLUCIÓN ESTOY DISPUESTO A MODIFICAR MI VALORACIÓN)

Contras:

Su falta de solución de problemas ocasiona enormes pérdidas, en este momento llevamos meses acumulando un FALLO GRAVE en su sistema de reservas online. Actualmente procesamos más de 4.000 reservas mensuales de las cuales aproximadamente 3.000 se basan en nuestro modelo de negocio de reservas online a través de la "branded App" y del widget de la "branded web". Hemos solicitado que revisen y solucionen UN FALLO QUE NOS ESTÁ HACIENDO PERDER CLIENTES CADA DÍA, ADEMÁS DE LA REPUTACIÓN Y LA CONFIANZA EN NUESTRO MODELO DE NEGOCIO. el problema está en que MUCHAS RESERVAS PAGAN Y NO REGISTRA SU CITA, ante esto los clientes ACUDEN A LA CITA PERO NO ESTÁN EN LAS AGENDAS, esto ocasiona unos GRAVES PERJUICIOS Y PÉRDIDA DE CLIENTES , además de las devoluciones . La vida de un cliente es de entre 1200 y 2400€ , ya hemos tenido problemas con más de 100 clientes en este sentido, lo cual está ocasionando una gran pérdida económica. Ellos siguen sin reconocer el fallo por escrito ni buscar solución, NOS PIDEN QUE INVESTIGUEMOS NOSOTROS PARA DAR CON EL FALLO, Cuando está claro que es su responsabilidad identificar el fallo a partir de los datos que proporcionamos (Clientes, fechas, servicios contratados,...) Seguimos valorando las opciones de migrar a otra empresa, pero los costes de recursos de tiempo para llevar todo a otro sistema que tenga una API que conecte con nuestro CRM y nuestros sistemas web, además de migrar todos los saldos de clientes es algo que no hemos terminado de calcular.

Es adaptable para todo

Comentarios: Es tu poder transmitirle a tus usuarios como llevar una vida saludable, y sus diversidad de programas de entrenamiento

Puntos a favor:

Como puedo mantener el control en mi departamento, y brindarle a mi personal una vida saludable e organizada

Contras:

Compromete al usuario para llevar su rutina, para algunas personas le parece insistencia

Lo recomiendo es súper confiable.

Comentarios: Hev mejorado en cuestión de coaching atrayendo mas clientes, mejorando mis servicios.

Puntos a favor:

los programas y guías para conectar con nuestra mente alinear nuestro cuerpo, el personal súper calificado y muy profesional. La plataforma de lo mejor super completa, actualizada, con organizadores, calendario, control de pago, planificador... etc.

Contras:

En sí esta super excelente. Solo le agregaría hacerla más entretenida, más dinámica.

Set your mind with Mindbody

Comentarios: Buena, tiene varias cosas por mejorar pero creo que si siguen así pueden ofrecer una gran solución o ayuda para las empresas o negocios de gimnasia

Puntos a favor:

Es un software que es muy bueno y de gran ayuda para empresas o negocios relacionados con el gimnasio,su servicio al cliente es bueno,en general no esta mal

Contras:

Es algo complicado de implementar y de usar al principio lo que lo hace un poco engorroso al principio pero con algo de paciencia se puede implementar y aprender de el rapidamente.

Muy buena solucion para negocios que requieran reservas

Comentarios: La usé para un cliente que requería una solución de reservas para su negocio, funciono muy bien, aunque fue un poco difícil de aprender

Puntos a favor:

Tiene amplia gama de funcionalidades, que sirve sobre todo para crear sistemas de reservas

Contras:

Un poco compleja de usar, sobre todo para personas que no tiene mucho conocimiento de sistemas de esta índole

correcto

Puntos a favor:

Facil de utilizar para las reservas de clases

Contras:

El precio es mas elevado que otras aplicaciones

Time Saving

Comentarios: Very happy and less stressed with Mindbody.

Puntos a favor:

I can have all the different kinds of appointments for my Mary Kay on here easily. Easy to load and navigate through it. Helps keep personal appointments seperate from my businesse.

Contras:

So far I haven't found anything that I don't like or that would be a Con for users.

MindBody for Small Gym

Comentarios: Scheduling calendar is simple, intuitive and the drag & drop feature is priceless!
MindBody is a One Stop Shop for a small, service oriented business and it can easily be expanded as the company grows.

Puntos a favor:

Easy to use, very intuitive. Set up took almost no time at all. MindBody allows me to schedule Personal Training Sessions and Group Training Sessions, deal with Point of Sale transactions and even track inventory. The software is flexible enough to handle multiple users and expand when needed. The software will also take into account independent contractors. Most functions are very user friendly and mistakes are easy to correct.

Contras:

I use MindBody to process my merchant services and processing transactions over a weekend, especially a holiday weekend, can result in a longer than expected delay before the bank receives the funds. It can take time to put together information for sales tax, most of my business, 95%, is service related. All transactions are recorded, it's just a matter of remembering which questions to ask to get the correct answer.

a taylored body

Puntos a favor:

Alot of options, reports and ways to use the software

Contras:

kept increasing the price every year and no loyalty to long term customers

Robust functionality, software has issues

Comentarios: My overall experience was not great. Software has issues and add-on services have MAJOR issues. After years of trying to get customer service to remedy issues with add-ons and no resolutions I finally dropped all those services and eventually wound up getting a 3rd party partner to provide the services I needed.

Puntos a favor:

The core software has robust functionality, however the system is complex and not intuitive. I spent 6 years working in the software so I had learned over time how to accomplish what I needed to.

Contras:

The system has a lot of issues and bugs. You will frequently run into issues where payment processing is not working. The core software functions okay, but the major issues lie in the add-on services like MessengerAI, Branded App, and Marketing Suite. I've tried all of these add-on services only to find that they don't function as promised.

One of the best but highly priced

Comentarios: was really excited at signing up to Mindbody and used every resource they offered me. After a year it was becoming costly. I could only put my own clients through and a few integrations didn't work. For a high-priced product - and they are the best they would be a good 1 stop shop for many. My own situation, it was too expensive for the features on offer.

Puntos a favor:

Mindbody is feature-rich and takes away so many headaches with a booking system, payment system and holding client data. It freed up my time daily.

Contras:

The price. They specialise in gyms, salons and studio classes, all of which must be small businesses but the price doesn't reflect that at nearly £100 a month on the smallest package

MINDBODY Review

Comentarios: Currently using mindbody to manage:
our clients and collect payments.
KPI reporting
Would like more upgrades to better manage inventory reports.

Puntos a favor:

It is very user friendly and can get to the detail needed to successfully manage clients.

Contras:

When you ask for software upgrades or make suggestions you never know if you are heard and if something will be done. There really is no voice to say we hear you. I would also suggest MB periodically reach out to different levels of users and ask for specific software feedback. Also do not like that you are only allowed to update branded app photos once a year and you cannot send out push notifications that are not active purchasing links.

MindBody Software is Mostly Great

Comentarios: Honestly, software is software these days. But my experience with MindBody is that the team of people they have behind the scenes is absolutely phenomenal. They just put on the most amazing in person event called Bold, and I was so impressed I already bought my ticket for next year. They also do a yearly training on their software called MindBody University, and I have heard great things. I'm hoping that once I attend, I will fall in love with the software as much as I have with the people.

Puntos a favor:

It has a lot of features that I need to run my business, like reports, memberships, and online booking for clients.

Contras:

I do not find it intuitive, and sometimes it's glitchy and inconsistent.

Mindbody delivers for music school

Puntos a favor:

I liked the ability to create multiple classes and the easy student enrollment. They also have great technical support.

Contras:

The software was slightly pricey, however, it is a good all-in-one platform for managing students and classes.

Not Worth the Expense

Comentarios: Awful. Don't buy this product.

Puntos a favor:

Being listed among my competitors and found by other users.

Contras:

This is the most expensive and clunky application I have ever attempted to use. The back end is just awful. I signed up for three months because Mindbody said it would take that long to see results. At the end I was out $500 and didn't get a single new lead. I am pretty tech savvy when it comes to using online programs and software. This program was such a headache. I didn't need all the bells and whistles they offered. I just wanted to manage my clientele. It was so difficult that I ended up just setting up the basics and, after I received no leads and, they wanted more money for promotion, etc. I cancelled. They continue to call and email me to try to get me to sign up again. I keep asking to be removed from the list. It is awful that Mindbody has such a hold on the market. There are such better products out there that charge less and function better. Don't feel trapped by them. Get out and search for something else if you are unhappy and, especially if, you are losing money.

There are better, cheaper alternatives..

Comentarios: I have now moved away from using Mindbody as a booking platform - found cheaper, and more user friendly alternatives.

Puntos a favor:

Easy scheduling and visibility of class availability for customers, relatively easy use for studio staff.

Contras:

Quite pricey for functionality. Multiple logins required for multiple studios. Frustrating limitations for custom reports.

It is OKAY

Comentarios: I think until recently we were thinking of switching to something else that is more reasonably priced. I stayed on and am now using the new marketing software. We will see if it helps automate our business more.

Puntos a favor:

I like that it has an app and that our clients can easily sign up. Also, the billing makes it easy for a small business like ours.

Contras:

We have been using MINDBODY for the last 3 years. I just think it is okay and think there are so many other products out there that have come out that might be better. My biggest gripe is the cost. I wish it scaled more with how big our fitness business is. We have a small business and don't do a lot of volume but in order to get the marketing features we have to pay a huge premium. I also was bothered that that they just increase costs by a lot after we used it for a year and never gave any training about the new features that we HAD to pay for. I don't like that their actual internal network and app don't help get new clients. DON'T ever pay for that feature as it takes a percentage from the sale. You are much better off doing your own sales and marketing.

Poor service, overpriced, don’t use them

Comentarios: Poor, very poor. In fact how this company is handling Client cancellation is so bad I question if it is even legal.

Puntos a favor:

Biggest name. Expensive with huge amount of functions one does not know what to do with.

Contras:

Over Pericles, 3-3.5 times the price of competition. Poor admin support, you get everyone answering your questions without reading into any previous email exchange. Extensive function but don’t offer the most basic one like sending an automatic payment receipt (invoice) to clients. “Sorry you need to do this manually” not for $470/month, I won’t be. Impossible to cancel omg, they make you run around like crazy just for a cancellation. If you need to give 30 days notice to cancel, you will need another 30 days on top at least to get through the number of useless emails they keep sending you and the number of security questions they ask is more than a bank would.

Overall VERY Disappointed.

Comentarios: So far I have only been with Mindbody for 6 months. And it is a nightmare.

Puntos a favor:

I like that they had a marketplace with other business', and that you can run a new client special that people can easily see.

Contras:

I switched from wellness living to mindbody in January of this year. I thought it would make my life easier, but it has done quite the opposite. First off may I start with the fact that mindbody allows you to set up late/no show fees but does not charge the customer automatically. I would manually have to go in and do that myself. Also, the fact that they must be in a contract for them to even store a credit card to charge is ridiculous to me. Also, every time I call for help, I am told I must do everything myself in front of a laptop, half the time people spend forever trying to figure out what’s the issue and then just never solve it and send me a bunch of emails on step by step how to do it myself. Not very convenient. Another issue I have is that all my emails that get sent out for campaigns and advertising just go to all my clients spam folders. Which defeats the purpose because they can never see them, and apparently you must have a domain email instead of a Gmail for this to even be reversed. Having all my advertising emails go to client’s spam folder is HUGE and is super bad for the business. Their only advice is to buy a domain email, which Is much too late for my business to change my email now. OR to ask every individual client to add the email I have as a contact, which there is no easy way to do. You think oh just send them all an email to ask them. Oh, wait they still wouldn’t be able to see it. I also created a new client form that I wanted people to be required to sign just once for the remainder of their visits, and apparently, I would have to individually send it to ALL MY EXISTING CLIENTS for them to sign it. Which once again is a ridiculous request. To be honest I am highly disappointed with the software switch so far, and as a business owner I can't say I’m sure that I would recommend it. It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out. I think I spend even more of my time as an owner on the phone with customer service than I did with my last software, which is really disappointing. 90% of the time I get the answer from customer service, that they don’t know what the issue is. And I am like, well I don’t either considering I am just the owner of my own business? Then they just send me steps on how to fix it on their best guess of what the issue is. I don’t even see the point in customer service at this point.

MindBody is on its way to becoming something great.

Comentarios: My overall experience with Mindbody business management has been well. Customer service is really good, each department I speak with is very helpful and informative. However, I would like to see Mindbody have a department or a program that allows businesses to collaborate with the MindBody software team, to help improve the software and help the Mindbody software team understands the types of software tools different business would need.

Puntos a favor:

I consider MindBody on the computer, and a mobile device two different software experiences. What I enjoy the most about MindBody on the computer, is the ability to resize the window, which allows you to control the amount of information on the screen. What I like most about the MindBody software on a mobile device is the ease of use, and straight to the point UI.

Contras:

What I like least about the MindBody software on the computer is the outdated feel and UI. Some menus feel cluttered, while other menus are mostly blank and could contain more information or a drop-down menu and some tabs feel hidden too. A lot of our staff members state that they can not understand the software at first glance and have a difficult time navigating the UI. Simply put, the software should be as easy as, I want to do A, B and C, and should be able to not have to dig through tabs and menus to do it. Another thing I like least about the software is location management. Our business has two locations using Mindbody, and there is not an easy eay to switch between both accounts, without having to completely log out of the account and log back into the other one. What I like least about the MindBody software on a mobile device, is the business app, it can sometimes look outdated as well. The schedule tab in day view looks cluttered at first glance. The client tab is mostly blank when it could have a "most recently added" tab, or "clients that checked in today" or "Clients that checked in this week" tab.

Big Company - Doesn't care about you

Comentarios: When you sign up you'll be promised the moon and stars. Then you'll get 1-2 support calls per week and you'll see many of those claims retracted. If your support guy is good (I had one good call) this is enough to get you up and running. Unfortunately mine was not. It was "click here, type this, go back to this screen and click here" and then at exactly 45 minutes our call is ended until the next one. No explanation of the system just blind instructions. This went on for 2 months! At some point he was telling me "You're ready to go" when in fact all I'd been doing was following his instructions and still didn't get any explanation on how to use it with clients. The final straw was when I couldn't get the app working on an android device and then told they don't support all android devices (sales rep promised 'it will run on any android device'). In maddening frustration by that point, I left and asked for a refund but was told "we have a no refund policy". I later realised by myself that a different app is used for business (nobody in support pointed this out when I brought up the compatibility issue). I'd already bought all the hardware and cards for the barcode scanning function so tried to clear the air and take a share of blame, then suggested if someone on their end can just explain how to use that feature I'd continue with mindbody. They ignored that and are completely ignoring all of my emails now (even though I'm still in the middle of a paid month). Do not go near these guys, they will take your money and drop you if you are too much work. There is no trial period and their legally dubious 'no refund policy' means you will never get your money back if something goes wrong. You will feel like a tiny cog to a big company and if you don't like how the system works, tough! To review the software itself, it has lots of features but you'll only need a fraction of them. The reason is that they try to cover such a wide range of businesses - from gyms to hair dressers. So the backend has a ton of menus and unfamiliar terminologies, and a significant learning curve to get up and running. This would be manageable, but see my review above regarding support. If you want to drive desk staff mad, and make them harder to train and replace, then this is a good way to do it. I would recommend you shop around for a better alternative to this. Mindbody is a bit of a jack of all trades, master of none. Goteamup or Glofox were much better alternatives I evaluated

Puntos a favor:

- If most of your business is direct debit based, and if you can get your customers into their paysafe (netbanx) system, then the transaction charges seem competitive (plus an extra monthly fee). - There are lots of features - It has a custom app that looks pretty

Contras:

- The app will also advertise any of your competitors on mindbody when people look for you - You feel like you are dealing with a big company that doesn't ultimately care about you or your business, just your money - Legally dubious "No Refund" policy will be enforced regardless of the reason you ask. Contact your consumer ombudsman if they try this - Inflexible back end - jack of all trades approach

Excellent at providing options, but slightly over-complicated

Comentarios: Overall, this product is a good solution for any gym or membership based company. I have not been able to find an option out there that has as many capabilities as Mindbody does, so I've chosen to stick with it. While it does have some inconveniences, it is a very reliable flexible software, which at the end of the day is the most important thing anyway.

Puntos a favor:

The sheer range of things this program can do is extremely impressive. Having just one program that can do so much is a huge plus in terms of simplicity and frugality. Specifically, it is very nice to have a POS, scheduling software, and online booking all in one. You can have two computers set up at your gym that can handle everything. Extremely convenient. Customer service is pretty good. I never had to wait on hold for longer than a few minutes. Sometimes the help takes longer than seems necessary and is difficult to follow, but I think that is more than fault of this somewhat convoluted software than the actual customer service itself. The software is easily accessible from anywhere. Surprisingly, their mobile platform is actually pretty good!

Contras:

The main Con in a word is Convoluted. Everything is multiple steps, navigating the software can be difficult, and the layout is not intuitive in the slightest. I strongly dread training new employees on this software. It usually takes me about two hours just to go through everything with them...It's a headache. Like anything else, it's not too bad once you learn it, but learning it is not fun. The POS is a little clunky. Processing is a bit slow- this was an issue even on a new computer. At my former employer, we actually ended up buying a different POS because we were so tired of putting up with the one built I to Mindbody. We still used the Mindbody one for class and competition registrations, but everything else (open gym admissions, merchandise, snacks, and drinks) went through the other system.

Stay well away from this company

Comentarios: MindBody missold me on the product. They promised me basic functions that the software simply wasn't able to deliver. When I expressed that this is one of the main selling points for me they said quote" I've checked it for you and we can do that". One of these things was a simple auto email reminder for customers when they are due for payment on their payment plan. This function could have saved me a considerable amount of time not having to individually email people. It took me weeks of communication to them to even get an I'm sorry out of them without any real resolution. I wish their sales people were more honest at the beginning and just told me outright that the software isn't for my business. They outright lied to me and seemed to be more keen on closing a sale than having a happy customer for the long run. They suspect they actually caused extra work load for their tech support team. While the tech support team was generally trying to be helpful I was told conflicting information several times about the same subject on how to adjust a certain functionaility or whether or not it can be adjusted etc. This also caused me several hours on the phone with them. This is very upsetting as I sept £1500 for onboarding then £190/month on monthly subsciption for using the platform. That's OUTRAGEOUS comparing it to what you actually get for that money!!!!!!! Upon leaving them they woulnd't provide my data in a userfriendly format even when I asked for it.

Puntos a favor:

I generally found their tech support team helpful and generally trying their best to sort out the issues you're facing. Although it often meant spending hours on the phone waiting for them.

Contras:

Not user friendly at all, neither from the customer's perspective nor from the admin side. Initially we had about 30% of the registration not going through due to the sign up process not functioning properly on the customers side. This is after spending £1500 on 2 months of onboarding with MindBody!!!! The software often wouldn't function fully on Safari. Simple tasks made extremely complicated on the admin side. For example: if you have to change a date of an event, you have to remove every person registered from the event and refund their account. Until you do that the software doesn't let you change the date. Once you removed and refunded everyone you can change the date of the event. Once you change the date of the event you have to individually re-register each person back in. The process of doing the unregistering and reregistering someone takes a couple of minutes each. This is just one example of many.

Skip this overpriced, poorly designed software.

Puntos a favor:

The actual customer interface is pleasing to look at. Customer support had a fairly long wait most days, but when you did get through to someone, they could usually solve the problem or let you know there was nothing they could do to help.

Contras:

I was contacted by a Mindbody sales rep who said their software would be "perfect" for doing online reservations for my business. I'm more than a bit disappointed in their software. This is a classic example of a very poorly designed system that has been endlessly fixed and patched. Here is my biggest complaint. The software allows a client to purchase more seats than what are available in a workshop scheduled for a particular date. CAN YOU BELIEVE THAT AN ONLINE RESERVATION SYSTEM ALLOWS MORE SEATS TO BE SOLD THAN ARE AVAILABLE? Really, it's true. It is really and unbelievably true. Happens to us week in and week out and I have to call customers to apologize and fix the mess. Every month I have to schedule my classes and get them into the system. Because the software is so clunky, it takes a lot of time, multiple screens and it is prone to errors. I've recently switched to a new software system and what takes me 10 minutes now used to take me an hour with Mindbody. Training employees to use the system is extremely difficult. I finally gave up and just did the work myself. Their latest 25% price increase had me running for the door. There are other reservation systems out there that you can find on this review site. Don't waste your time with this one.

So bad it's almost a scam.

Comentarios: I signed up with Mindbody in August of Covid 19 and the salesman told me that if I needed to cancel early then I just needed to talk to them. So I talked to them in January, now that my business is in dire straights and I was told that my cancellation would be processed the following day. A week later, I was charged the $270 fee so I called and was informed that because my contract was not over, I couldn't cancel. The representative started throwing scripted BS at me like "our legal team review" and "terms of service". Eventually I was able to appeal to him as a human being and he conceded that it should probably be in their terms of service to honor what I was told by their customer service representative, previously. Nonetheless, he couldn't do anything to cancel my subscription. I waited (not on hold) with this guy for 40 minutes, waiting for a supervisor to get on the line. The supervisor never replied and the guy said he wasn't going to wait any longer. I eventually got an email denying my request to cancel but offering a $50 / month ransom to end my contract. Rather than fight with chargeback and collections, I'm just gonna pay the ransom, hopefully. I'm presently on the phone for 33 minutes getting the runaround with a representative who keeps putting me on hold to "do some things." Maybe they just hope I'll hang up and give up.

Puntos a favor:

Nothing. I know that a lot of other businesses use Mindbody and from the perspective of using it to book classes at other studios, I thought Mindbody was quite good. However, using it as a business owner, I found it very non intuitive and clunky.

Contras:

It didn't help me run my business. You've probably tried other apps that seem like they will be great, and then they fall short. Mindbody is one of those apps.