17 años ayudando a las empresas panameñas
a elegir el mejor software
HaloITSM
¿Qué es HaloITSM?
HaloITSM permite identificar y registrar incidentes y problemas en activos específicos, lo que ayuda a identificar fallas sistemáticas antes de que ocasionen incidentes importantes.
Automatiza la identificación de los activos de tu empresa con HaloITSM. Simplifica el proceso de mantenimiento de activos al automatizar el proceso de recopilación con la funcionalidad Auto Asset Discovery de HaloITSM.
¿Quién usa HaloITSM?
Es ideal para empresas que buscan una solución de centro de atención alineada con ITIL de mediano tamaño.
¿Tienes dudas sobre HaloITSM?
Compara con una alternativa popular
HaloITSM
Otras alternativas interesantes a HaloITSM
Opinones de HaloITSM
Excelente experiencia de usuario.
Puntos a favor:
Su gran catalogo de caracteristicas y funciones brindan una experiencia sin igual.
Contras:
Teniendo en cuenta la gran cantidad de herramientas no he encontrado defecto alguno.
La mejor experiencia.
Puntos a favor:
Su personalizacion, facilidad de uso y demas dan una experiencia inolvidable.
Contras:
No tengo quejas, me gusta mucho esta aplicacion.
Alternativas consideradas:
Feature Rich and a Great User experience
Comentarios: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
Puntos a favor:
It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.
Contras:
With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.
Alternativas consideradas:
The best user experience
Comentarios: So far the experience has been excellent. Our account manager is regularly in touch, and the support available id excellent.
Puntos a favor:
At the heart of the halo service is the user experience. I think it’s customisation, ease of use and continual addition of new and improved feature sets are what makes Halo stand out from the rest. Many alternatives that we have tried resulted in us trying to work around the product, but with halo it truest does get tailored to your business needs. Best of all there’s always something new to implement to improve your service.
Contras:
As with all software there are features missing we would like, however I don’t consider this a con as Halo are always open to suggestions and implement requested features on a regular basis.
Multi Function
Comentarios: We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.
