--- description: ¿Qué piensan los usuarios de HelpDesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de HelpDesk gracias a Capterra Panamá. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk - Opiniones, precios y características - Capterra Panamá 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.com.pa/software/185973/helpdesk Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/185973/helpdesk?page=2) > HelpDesk es un sistema de tickets online diseñado para simplificar el trabajo de los equipos. Presta una excelente asistencia al cliente. Sin esfuerzo. > > Veredicto: 180 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa HelpDesk? Desde startups que acaban de empezar hasta grandes compañías globales, HelpDesk es adecuado para todas las empresas, independientemente de su tamaño o sector. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 180 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Text - **Ubicación**: Boston, EE. UU. - **Constitución**: 2002 ## Contexto comercial - **Precio inicial**: USD 29.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - Alerts/Escalation - Análisis de sentimientos - Análisis de tendencias - Análisis visual - Auditoría de problemas - Automatización proceso/flujo de trabajo - Base de datos de clientes - CRM - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Encuestas y comentarios - Enrutamiento automatizado - Estructura de encuesta CSAT - Estructura de encuesta NPS - Formularios personalizables - Gestión de SLA (Service Level Agreement) - Gestión de asignaciones - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de contenidos - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de la experiencia del cliente - Gestión de modelos - Gestión de tareas - Herramientas de colaboración - Historial de cliente - Inteligencia conversacional - Macros y modelos de respuestas - Modelos personalizables - Panel de actividades - Panel de comunicaciones - Personalización - Portal de autoservicio - Priorización - Segmentación de clientes - Seguimiento de interacciones - Seguimiento de la participación - Seguimiento de problemas - Seguridad de datos - Supervisión de quejas - Task Automation - Third-Party Integrations ## Integraciones (en total: 11) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.capterra.com.pa/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.com.pa/directory/30008/help-desk/software) - [Software de servicio al cliente](https://www.capterra.com.pa/directory/22/customer-service/software) - [Software de gestión de quejas](https://www.capterra.com.pa/directory/30674/complaint-management/software) - [Herramientas de seguimiento de problemas](https://www.capterra.com.pa/directory/30675/issue-tracking/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.com.pa/directory/30541/customer-satisfaction/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.com.pa/software/61368/salesforce) — 4.4/5 (18783 reviews) 2. [Zendesk Suite](https://www.capterra.com.pa/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.capterra.com.pa/software/102188/liveagent) — 4.7/5 (1783 reviews) 4. [LiveChat](https://www.capterra.com.pa/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [Freshdesk](https://www.capterra.com.pa/software/124981/freshdesk) — 4.5/5 (3434 reviews) ## Opiniones ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *5 de agosto de 2024* | Bienes de consumo | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I do like the ease of functionality. It is pretty straight forward to use. > > **Puntos en contra**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "HelpDesk has great potential to help our workflow\!" — 4.0/5 > **Emmanuel** | *19 de septiembre de 2025* | Instituciones religiosas | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. > > **Puntos en contra**: I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back\! > > We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again\! ----- ### "PERFECT , GOOD" — 5.0/5 > **JESSICA** | *27 de marzo de 2026* | Juegos de ordenador | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 > > **Puntos en contra**: Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. > > My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 ----- ### "Helpful Tips to Improve HelpDesk" — 3.0/5 > **Daniel** | *6 de junio de 2025* | Ingeniería industrial o mecánica | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: I like how all of the tickets are in one place, and they are easy to sort through by using the left and right arrows. It is helpful to have the dropdowns right there on the side to quickly and easily assign them to the right team(s) to be handled appropriately. > > **Puntos en contra**: The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. This would be very helpful when setting tasks to solve or close tickets. One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email. For example, sometimes we would like to directly email the ticket to another colleague at our company for review or feedback before marking solved or closing it out. Additionally, having the ability to convert a ticket to the chat archives would be helpful so we can then download the transcript from there and send to email. Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives. > > Overall experience is basically described in the first two boxes above. The HelpDesk is just okay. It is there for us to be able to pick up and assign tickets, but it certainly lacks in some areas of functionality and I rated it 3 stars because I believe there is room for improvement. I think the focus should shift to actual functionality of what we do with these tickets in our workflow. ----- ### "Well-Organized Interface and Easy Ticket Management" — 5.0/5 > **David** | *12 de marzo de 2026* | Aviación y aeroespacial | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. > > **Puntos en contra**: We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. > > What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/185973/helpdesk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.pa/software/185973/helpdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados