CallSource

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Información general sobre CallSource:

¿Qué es CallSource?

CallSource es para líderes empresariales que dependen de los datos para mejorar sus negocios.
¿Eres propietario de una empresa que quiere poder conectar el dinero que gastan con los resultados que se esfuerzan por lograr? Este software pone a tu disposición la información que es importante para ti: Con seguimiento avanzado de llamadas, grabación y puntuación de llamadas, coaching para el manejo de llamadas, gestión de reputación y reseñas y mucho más.

¿Quién usa CallSource?

Pequeñas y grandes empresas de los sectores automotriz, servicios domésticos, audición, odontología y otros sectores de la atención médica, así como cualquier negocio basado en citas que dependa del marketing.

¿Dónde se puede implementar CallSource?

Basado en la nube

Entorno local

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Calificación general

Ver todas las opiniones

Basado en 195 opiniones

4.4

¡Escribe una reseña!

Percepción de las opiniones

Positiva

85%

Neutral

11%

Negativa

Precio inicial

USD 1.00

Por usuario, Al mes

Prueba gratuita

Sobre el proveedor

CallSource
Ubicado en Westlake Village, EE. UU.
Fundada en 1991

Asistencia de CallSource

Asistencia telefónica
Asistencia 24/7
Chat

Países disponibles Mostrar más detalles

Canadá, Estados Unidos

Idiomas Mostrar más detalles

inglés

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Opiniones verificadas por Capterra de CallSource

Calificación general

4.4

Basado en 195 opiniones

¡Escribe una reseña!

Filtrar opiniones (195)

Usuario verificado

Usuario de Linkedin verificado

Servicios, 11-50 empleados

Ha utilizado el software durante: 6-12 meses

"The customer support is amazing"

14 de agosto de 2019

5.0

Love it!

Puntos a favor:

I really like the customer representative...she is very nice and a wonderful coach.

Contras:

The only complaint I have is that there is nothing to complain about.

Fuente de la reseña

Respuesta de CallSource

19 de agosto de 2019

Thanks for your awesome review, we are glad to hear you are satisfied with our services! - CallSource

Frank

Principal en EE. UU.

Automoción, 2-10 empleados

Ha utilizado el software durante: Más de dos años

"Just the tools our clients need, at a great value, with unparalleled support!"

15 de agosto de 2019

5.0

In a world of "make the most off a client" we feel that CallSource is an exception in that they work with us to provide the most cost effective solutions for our clients. And, where other companies cut back on support, CallSource support is always readily available to help implement a solution or solve an opportunity. Plus, their sales team has credibility in standing behind what they sell. Great company with a great product!

Puntos a favor:

The CallSource solution is easy to administer, implement and use for our clients. We find that it provides the greatest value in the marketplace for the services they provide when compared to any competitors. Plus, their support team is first class... always easy to contact and always available to help. We highly recommend CallSource for your call tracking needs.

Contras:

There are many different call services available today where clients can buy all sorts of bells and whistles. All of that sounds great in a sales pitch, but what is really needed? What is a dealership going to actually use? We find that the capabilities of the CallSource product meets the needs of 90% of the dealerships we represent at the best price and best value in the marketplace. What do we like least? Maybe that they don't have any competitors at the level of service and price they provide.

Fuente de la reseña

Respuesta de CallSource

20 de agosto de 2019

Frank, Thank you so much for your great and thorough review! CallSource really prides ourselves on our great customer support, so we are very happy to hear that they have delivered on that front for your needs. We greatly appreciate the feedback and look forward to continuing to partner with you! - CallSource

Laurel

Head of Marketing en EE. UU.

Propiedad inmobiliaria, 2-10 empleados

Ha utilizado el software durante: 6-12 meses

"Real Estate issue with Call Source"

29 de agosto de 2019

3.0

We are a St. Regis Residence - a very exclusive offering. Our phone greeting and prospective buyer experience from start to finish is extremely important. The Callsource system was not reflective of our brand. We had to turn two filters off in your system. The first was your this call is being recorded message and actually recording the call which lengthened the greeting. We have 1 receptionist and 2 Sales Directors. We do not need to record calls for quality assurance. The second filter was the Call Shield which added additional time to the greeter by asking the caller to press 1 if they are and existing customer and 2 if they are new. All of our callers using a Callsource number are new customers so this message was very confusing. Also, the Callshield was playing this message randomly to legitimate phone numbers. We tested it on several phones. Now we reached 325 minutes this month without any current advertising using Callsource numbers. I was told that it is spam callers getting caught in the system with calls lasting up to 37 minutes. That makes no sense. We have yet to get one real call coming through a Callsource number. As a result we will be canceling the service. It just doesn't work for us.

Puntos a favor:

Your team. The set up and ongoing support are outstanding

Contras:

The extra shields put in the system that dramatically effect the callers experience. The two shields we had to turn off are the "this call is being recorded" and the call shield as it was blocking spam and legitimate numbers. Callsource seems to be designed for Call Centers or companies receiving many calls

Fuente de la reseña

Respuesta de CallSource

30 de agosto de 2019

Hi Laurel, Thank you for your review. We are sorry that the disclaimers impacted your customer service but glad we were able to get that taken care of for you. FCC rules delegate that we must have a disclaimer for any calls being recorded - if you are not in need of recording your calls, it is not an issue to remove those. Please keep in mind we can always record any customized greeting you would like in place of our default disclaimers as well. Your CallSource rep will be reaching out to you for more details, but we are sorry to hear that you have had a negative experience so far. We hope to make this right and help partner with your company for a great brand experience. - CallSource

Anastasia

Marketing Manager en EE. UU.

Automoción, 11-50 empleados

Ha utilizado el software durante: Más de dos años

"Great Product!"

29 de agosto de 2019

5.0

Overall, we have had a great experience with the company.

Puntos a favor:

This program helps us to make better marketing decisions by allowing us to have the opportunity to track where our customers are calling us from. We are able to hold vendors accountable for their leads because we can track what lead source the customer actually called from. Excellent tool for a business looking to increase their ability to attribute leads.

Contras:

One downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage. We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again. The only other downside to the software is there isn't a mobile friendly version that is easy to use. We have difficulty accessing the recorded calls on the cell phone and most of the times that we need to listen to a call are on an urgent basis and usually after hours.

Fuente de la reseña

Respuesta de CallSource

30 de agosto de 2019

Hi Anastasia, Thank you for your great feedback. We sincerely apologize for the lack of communication with the outage that happened last year; we hope this does not happen again, but in any event, we will be sure to reach out ASAP. We do have a 99.999% uptime with our phone systems but, unfortunately, sometimes these errors do happen. We are thankful for your feedback on the situation and hope to continue to make it right with you. We will be sure to keep you updated on product updates, including a more mobile-friendly version when that is availalbe. Thanks again for your review, Anastasia! - CallSource

Valerie

President/COO en EE. UU.

Investigación, 11-50 empleados

Ha utilizado el software durante: Más de dos años

"Challenged - Errors"

14 de agosto de 2019

5.0

The service has been challenging, one year we were overcharged by 30%, another year, we had over 10 % of our numbers ringing to the wrong lines, lines ending to late and getting charged more, lines getting cut off to early. See the list below for more: Telephone lines not working
When we get a new rep for Call Source there are issues, so our client ends up feeling it
For example last month the phone rang at our location instead of to the voice mail as it was supposed to.
Billing has been a challenge, over charged on several occasions

Puntos a favor:

It is intuitive. It is easy to get around and is just plain logical.

Contras:

It feels like the software is fine, its just the human aspect that is challenging, the way things are set up or not set up. The response and the response time.

Fuente de la reseña

Respuesta de CallSource

19 de agosto de 2019

Hi Valerie, We are sorry to hear that you've had a few billing and routing issues - we always want to deliver the most accurate and best data to our clients, as well as not have any mishaps on the billing part. If you are ever having an issue with your support communication, please feel free to also contact our general support team at [email protected] if you feel a different account rep would be better suited for your needs. Thanks again for your feedback, CallSource