17 años ayudando a las empresas panameñas
a elegir el mejor software
¿Qué es Jane?
Solución completa de gestión de consultas con reserva, programación, facturación y gráficos.
¿Quién usa Jane?
Plataforma de reservas basada en la nube que ayuda a las clínicas con la gestión del flujo de trabajo, la gestión de profesionales, la programación, la facturación, el mantenimiento de registros de pacientes y la documentación.
¿Tienes dudas sobre Jane?
Compara con una alternativa popular
Jane
Otras alternativas interesantes a Jane
Opinones de Jane
Alternativas consideradas:
Best Clinic Software 10/10 Recommendation
Comentarios: Jane is invaluable to my business. My clients can book on line with ease. I can build their client profiles, chart, keep track of billing and print out a multitude of reports all very easily. I look forward to each new feature or update that jane keeps coming out with.
Puntos a favor:
I love how easy and intuitive Jane is when learning new aspects of the software. The customer service support staff are very quick to help problem solve or send you in the right direction. Jane university is incredibly helpful when trying to problem solve your self or learn new aspects of the software. The integration with Telus has saved so much time for me daily, it really adds up. I also love the ability to use Jane payments so clients can use credit cards to pay.
Contras:
I wish there was an option to keep canceled appointments viewable in your schedule. Maybe similar to the wait list feature. You just click on it and it pops up to show you the clients that canceled that day.
Respuesta de Jane Software
hace 2 años
Hi Kayle, Wow! Thank you for your 10/10 recommendation and all the stars. I love that you've had a chance to chat with our support team and explore Jane university. I'm also hearing that you've been enjoying Jane's insurance features and integrated payment processing! I have some good news - there is a way to view canceled appointments in your schedule. Just navigate to the Schedule and select the little wheel in the bottom right-hand corner. Go ahead and click the toggle beside "Canceled" and voila! You can turn it on and off as needed :) Thanks for being a part of Jane's story Kayle. Maddie, On Behalf of Jane
Alternativas consideradas:
Great support and experience
Comentarios: Great, I'm slowly learning. As my practice evolve I'll be able to speak more about my experience.
Puntos a favor:
The support is amazing! All Jane representative I have spoke with we knowledgeable, friendly, supportive, and so useful! The platform looks professional and overall user friendly.
Contras:
The French features. My practice is bilingual so I find it a little harder to navigate between the 2 languages.For example: I have chose my platform in English but I'd like to share etc "how to book an appointment" video to my English and French clientèle but didn't seem to be able to find the French version of it. I also teach yoga and workshops so I sell packages. At this time people who purchase packages can't sign up for more than 1 session. It simply adds up to the work "behind the scene". Just a constructive comments.
This is not a software solution for a US based insurance billing practice.
Comentarios: Frustrating.
Puntos a favor:
If you are a low volume cash based practice, you don't plan on billing US insurance, then it's fine. If not, please take my advice and avoid Jane.
Contras:
We are a small US based practice and bill Medicare (40%), some insurance (20%) and the rest cash. Initially I asked my billing service to take on Jane's Insurance billing, and after a week of them investigating the software and getting their questions answered by Jane support they opted out saying it was not capable of doing US Insurance billing in a timely & cost effective manner. I should have listened. Instead of taking my billers advice I decided to have my front desk person, who has done billing for over 10 years, take a shot at using Jane for our insurance billing. After months of her working on Jane billing, multiple cases and support escalations, emails, phone calls, and even trying to get the owner involved.. we have given up. Jane support is always pleasant and courteous, but they generally have no answer for the glaring billing issues that make their software worth using for Insurance billing besides saying "we are working on it for the next release" or "why don't you post that to the suggestion feature request". I'm currently looking for a replacement.
Respuesta de Jane Software
hace 4 años
Good morning Dr. Larinde, Thanks for taking the time to share your experience. I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane. As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder for you and your team. A complete refresh of the way that insurance billing is received and managed in Jane is launching in the next few weeks - I'm not sure if you had a chance to attend the summer release webinar but you can see how that looks here: https://vimeo.com/452703248 The section about the insurance billing change is linked in the description. In any case, I can see from your ratings that we have to get 4 stars better in every category if we want to see you choosing Jane for your practice in the future. We'll work on that! Alison - Co-Founder for Jane
Happy I switched to Jane
Comentarios: My experience has been excellent. I am glad I switched.
Puntos a favor:
I like that I can log in from anywhere, on all types of devices. I don't have to pay for backup storage because it is cloud based. It is easy to use. They have a ton of help videos and articles online. Patients like the online scheduling.
Contras:
Some of the reports could be better. I would like to know how many of each CPT code I have done.
Respuesta de Jane Software
hace 2 meses
Hey Sean, we're thrilled you made the switch to Jane too! We totally get your feedback on reports - there's room for Jane to be even better, and we're excited to see what's next. We're always working to make your experience (and everyone else's using Jane) even more awesome. Keep us posted on how things are going, and remember, we're always here to help. :) -Caitlin on behalf of the Jane Team
Charting limitation.
Comentarios: Positive. Usually did not have to wait very long on the phone. Support is usually very pro active and gets back to you within 24 hours.
Puntos a favor:
Great customer service, willingness to assist and brainstorm a solution.
Contras:
We are a medical cosmetic clinic. Charting of injectables treatments are crucial. This is lacking on Jane's template library. Your template choice should keep up with the industry's innovation of treatment so that we can easily choose the template for laser treatments, radio frequency, microneedling, chemical peel, etc.
Respuesta de Jane Software
el mes pasado
Thank you for taking the time to share your thoughtful feedback about your experience with Jane so far, Ling. We’re so happy to hear you’re enjoying most of Jane and our support - we hope we can continue to meet that bar, and even exceed it one day! We appreciate you also sharing the things you’re having some difficulty with. It sounds like the charting aspect may be posing some challenges and we’d be curious to hear what you’ve tried so far. Would you be willing to reach out to our team through our support email to share a bit more about your feedback? Our Medical advocate, Hayley, would love to connect with you to chat more about your feedback and see how we can help and what we can maybe learn. We’ll keep an eye out! Thank you again for such a detailed and genuine review. We hope you’ll take us up on the offer to chat more. -Caitlin on behalf of the Jane Team
