Trustpilot

Trustpilot

Por Trustpilot

¿Quién usa Trustpilot?

Trustpilot presta servicios a toda la economía de Internet. Comercio electrónico; comercio minorista; servicios financieros; servicios al consumidor; bienes de consumo; seguros; asistencia sanitaria; automóviles; viajes. -

¿Qué es Trustpilot?

Trustpilot es una herramienta de gestión de reseñas de clientes que ayuda a las empresas en línea a conectarse y generar confianza con sus clientes. Las empresas utilizan Trustpilot para mejorar la experiencia del cliente, destacarse más en los motores de búsqueda, aumentar las conversiones y las ventas en el sitio y construir una reputación de confianza. Las características incluyen: analíticas y creación de informes de revisión sólidos, valoraciones de Google Seller, estrellas de fragmentos enriquecidos, invitaciones y recordatorios de revisiones, widgets de revisión en el sitio y más.

Información sobre Trustpilot

Trustpilot

https://us.business.trustpilot.com

Fundada en 2007

Resumen de precios de Trustpilot

Trustpilot dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Trustpilot está disponible a partir de USD 199.00/mes.

Precio inicial

USD 199.00/mes

Versión gratuita

Prueba gratis

Implementación

En la nube, SaaS, web

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

En línea

Funciones de Trustpilot

Software para gestión de reseñas
Análisis de sentimientos
Compartir en redes sociales
Gestión de campañas
Gestión de los comentarios negativos
Gestión de respuestas
Notificación de reseña de usuario
Panel de comunicaciones
Solicitud de reseña de usuario
Supervisión de reseñas

Reseñas de Trustpilot

Mostrando 5 de 525 reseñas

En general
4.5/5
Facilidad de uso
4.6/5
Atención al cliente
4.4/5
Funcionalidades
4.4/5
Relación calidad-precio
4.2/5
Michael D.
Director, International Operations
Salud, bienestar y deporte, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 09/17/2019

"Best review platform out there."

Comentarios: Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Puntos a favor: Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In the case that we the customer is purchasing apparel, there are apparel specific data points you can collect, like fit, fabric and quality. This is critical for us as we look to differentiate ourselves from other companies out there. Additionally, the review platform is easy to navigate and easy for the customer to leave a review. They also make it very easy to allow us to respond back to the customer as well.

Contras: The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

Respuesta de proveedores

por Trustpilot el 10/07/2019

Hi Michael,

Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer.

We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process.

If there's anything we can help out with in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

  • Fuente de la reseña 
  • Publicado el 09/17/2019
Usuario verificado
Digital Marketing Manager
Servicios financieros, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 02/06/2020

"Mixed feelings"

Comentarios: Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Puntos a favor: I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Contras: The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers.

Respuesta de proveedores

por Trustpilot el 03/03/2020

Hi there,

Thanks for the review. We're glad to hear that you're enjoying integrating Trustpilot to pull through reviews.

We know what we do comes at a cost, but we do have a variety of plans that hopefully match your business needs. If you have any questions about this, please don't hesitate to get in touch with your Customer Success Manager.

  • Fuente de la reseña 
  • Publicado el 02/06/2020
Marcia T.
Tustpilot
Ingeniería civil, 13-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 04/30/2020

"Important opinion tool"

Comentarios: Useful for forming opinions about products on the internet, whether physical or virtual. They guide you on relevant opinions on each website, in the same way that they allow me to qualify them. many useful and informative

Puntos a favor: Trustpilot is a widely used tool on the websites I use to shop or browse online. As a regular consumer of virtual products, I think it is super important to have an integrated platform for websites to listen to customers' opinions, I always make it a point to qualify and leave my opinion on everything I consume, since I always address the opinions of other consumers too, to know the quality of the product, website and the like.

Contras: I have never had any problems with the trustpilot commentator so far and I have always seen relevant comments on the qualifications of the products and sites I have used the tool with.

Respuesta de proveedores

por Trustpilot el 06/02/2020

Hi Marcia,

Thanks for taking the time to share your feedback! It's great to hear that you're enjoying using Trustpilot to read reviews, write reviews, and find companies.

If you ever have any questions in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

  • Fuente de la reseña 
  • Publicado el 04/30/2020
Louise S.
Senior Operations Executive
Salud, bienestar y deporte, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 03/23/2020

"Just ok - could be more advanced/fair"

Comentarios: Overall I would advise it has been ok but as mentioned hard to remove reviews not relating to the company.

Puntos a favor: It is a good way to get your customers to provide a review about the services you offer and there is an option for the customers to leave a reference number so we can then resolve issues with the customer directly.

Contras: The company I work for is an online booking platform with 1000's of salons on the system, people often go onto Trustpilot and add a negative review but the review is about the experience at the salon not about Treatwell. It is really difficult to get these reviews reported and removed.

Respuesta de proveedores

por Trustpilot el 06/02/2020

Hi Louise,

Thanks for taking the time to leave us a review. We love hearing that you're enjoying collecting reviews on Trustpilot.

We apologize for any difficulty with any part of our platform and will definitely let our teams know of your feedback. Our Content Integrity team works around the clock with reported reviews and would be happy to help out if you follow up about any reviews there at [email protected]

  • Fuente de la reseña 
  • Publicado el 03/23/2020
Kenneth P.
Founder
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 04/24/2020

"Earn Instant Trust and Crediblity Online—And Automate It"

Comentarios: The ability to automatically request ratings and reviews—and build an online portfolio of those reviews over time...Giving you a way to build credibilty and trust with cold website visitors.

Puntos a favor: We use this for our eCommerce clients and also lead gen / transactional websites. It's a recognizable brand that consumers know and trust—and they have decent features around automating feedback to offload the task of requesting reviews.

Contras: Pretty expensive for small businesses. There are some knock-offs out there that aren't as well known or polished but provide similar value. If the cost was lower it would be killer for SMBs with tight budgets.

Respuesta de proveedores

por Trustpilot el 06/02/2020

Hi Kenneth,

Thanks for taking the time to leave us a review! We love hearing that you're enjoying using Trustpilot for your eCommerce clients.

We know what we do comes at a cost, but are hopeful that our pricing plans can work for all types of businesses. Please don't hesitate to reach out in the future with any questions or concerns!

  • Fuente de la reseña 
  • Publicado el 04/24/2020