--- description: ¿Qué piensan los usuarios de Zendesk Suite? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Zendesk Suite gracias a Capterra Panamá. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite - Opiniones, precios y características - Capterra Panamá 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.com.pa/software/164283/zendesk Page: 1 / 164\ Siguiente: [Next page](https://www.capterra.com.pa/software/164283/zendesk?page=2) > Zendesk permite a las empresas brindar asistencia, escalar con autoservicio y diferenciarse con un compromiso proactivo. > > Verdict: Rated **4.4/5** by 4066 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Zendesk Suite? Desde empresas emergentes hasta compañías Fortune 500, más de 200 000 clientes confían en Zendesk para sus necesidades de asistencia al cliente. ## Quick Stats & Ratings | Metric | Calificación | Detail | | **En general** | **4.4/5** | 4066 Opiniones | | Facilidad de uso | 4.3/5 | Based on overall reviews | | Asistencia al cliente | 4.3/5 | Based on overall reviews | | Relación calidad-precio | 4.2/5 | Based on overall reviews | | Funciones | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zendesk - **Ubicación**: San Francisco, EE. UU. - **Founded**: 2007 ## Commercial Context - **Precio inicial**: USD 39.00 - **Modelo de precios**: (Prueba gratis) - **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Available Countries**: Alemania, Australia, Austria, Brasil, Bélgica, Canadá, China, Dinamarca, España, Estados Unidos, Filipinas, Francia, India, Irlanda, Italia, Japón, México, Nueva Zelanda, Países Bajos, RAE de Hong Kong (China) and 5 more ## Funciones - Asistencia al cliente - Base de datos de clientes - Catalog Management - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Comentarios/notas - Contratación de personal - Distribución automática de llamadas - Encuestas y comentarios - Enrutamiento automatizado - Enrutamiento de llamadas - Formularios personalizables - Gestión de asignaciones - Gestión de centros de atención telefónica - Gestión de clientes potenciales - Gestión de comentarios - Gestión de contactos - Gestión de contenidos - Gestión de encuestas y sondeos - Gestión de incidentes - Gestión de la base de conocimiento - Gestión de la experiencia del cliente - Gestión de tareas - Gestión de tickets - Gestión de versiones - Gestión del conocimiento - Gestión del pipeline de ventas - Grabación - Grabación de llamadas - Grabación de texto de llamada - Herramientas de colaboración - Historial de cliente - Historial de transcripciones/chat - Integración de telefonía informática - Mensaje de voz - Mensajería SMS - Modelos personalizables - Panel de actividades - Para el sector de los seguros - Participación del cliente - Portal de autoservicio - Recopilación de datos multicanal - Registro de llamadas - Seguimiento de activos - Seguimiento de problemas - Seguimiento/Análisis de uso - Supervisión de llamadas - Supervisión de quejas ... and 59 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.capterra.com.pa/directory/22/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.capterra.com.pa/directory/22/customer-service/software) - [Software de help desk](https://www.capterra.com.pa/directory/30008/help-desk/software) - [Software de gestión del conocimiento](https://www.capterra.com.pa/directory/30094/knowledge-management/software) - [Software de gestión de quejas](https://www.capterra.com.pa/directory/30674/complaint-management/software) - [Herramientas de seguimiento de problemas](https://www.capterra.com.pa/directory/30675/issue-tracking/software) ## Alternativas 1. 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[Tidio](https://www.capterra.com.pa/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Usamos Zendesk hace 2 años y funciona correctamente" — 4.0/5 > **Gastón** | *18 de marzo de 2024* | Comercio minorista | Recommendation rating: 7.0/10 > > **Puntos a favor**: La facilidad de la integracion con nuestro ecommerce > > **Puntos en contra**: A veces el panel es engorroso, no es tan facil poder ver lo que los usuarios (personal) hace en su trabajo > > Es bueno para lo que vale, y para lo facil de su integracion ----- ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 de diciembre de 2025* | Tecnología y servicios de la información | Recommendation rating: 9.0/10 > > **Puntos a favor**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Puntos en contra**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Don’t ever take it away from me\!" — 5.0/5 > **Cynthia** | *13 de julio de 2025* | Formación profesional y coaching | Recommendation rating: 10.0/10 > > **Puntos a favor**: Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable. I have been a user for 4+ years now across companies and the way it makes you more efficient when responding to clients requests is great. > > **Puntos en contra**: There are few things that could be improved like the reply box covering part of the email response or not being automatically adjusted. Things that I’d personally like but are not dealbreakers. > > Excellent from day one. Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and everyone in a single place with a GREAT search function is amazing. Don’t ever take this product away. ----- ### "Leaders in CX? I beg to differ" — 1.0/5 > **Katie** | *7 de marzo de 2025* | Software informático | Recommendation rating: 0.0/10 > > **Puntos a favor**: The ticketing system works well most of the time. > > **Puntos en contra**: - Their support is some of the worst I've ever experienced and keeps getting worse. - Their admin portal is buggy - Their knowledge base tools requires you to learn a new programming language in order to set up a support site. - Their knowledge base tool is buggy. It routinely deletes images from and messes up formatting in active articles. - Their analytics tool is complex and requires a deep understanding of Zendesk architecture to use successfully. - The few valuable features they introduce are made available to enterprise customers only. - Most new development is focused on half-baked call center solutions that don't work as promised and decrease the quality of support offered to both their clients and yours. - They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update. - They do not notify you in any way if your messages can't be delivered (bounces, etc) > > Our first several years working with Zendesk were pretty good. We rarely required help and the feature set met our needs. About 5 years ago our experience with them started going downhill fast. At this point I would strongly recommend against anyone starting a business relationship with this company. ----- ### "Comprehensive and Reliable Customer Support Platform" — 5.0/5 > **Abraham** | *30 de agosto de 2025* | Tecnología y servicios de la información | Recommendation rating: 9.0/10 > > **Puntos a favor**: Comprehensive customer support features all in one platform. Intuitive and easy-to-use interface. Strong automation and workflow capabilities. Excellent reporting and analytics. > > **Puntos en contra**: Can be expensive for smaller teams. Some advanced customization requires technical knowledge. Occasional learning curve for new users. > > Zendesk Suite provides a robust and reliable customer support solution that streamlines ticket management, automates workflows, and improves team efficiency. While it can be pricey and complex for small teams, its features and scalability make it highly valuable for growing organizations focused on providing excellent customer experience ----- Page: 1 / 164\ Siguiente: [Next page](https://www.capterra.com.pa/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.pa/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data