Microsoft 365 Backup

The OneDrive backup could get expensive for small businesses.

When restoring data, especially from SharePoint, OneDrive or Teams, the search interface and functionality is awful.

Restore process takes some time to figure out if not used often (there is recovery option on the left sidebar, but also a recovery option from the backup as well on the homepage, say Exchange), they seem to offer different interface and recovery options.

It really struggles with large sharepoint/onedrive backups. It's not so bad when there's just a ton of smaller files, but in one case we had a SharePoint site with a single 4TB file. Because of the throttling on M365, it took several days to complete the backup of that single file. The real problem is that during that time, there was no way for the end user, or for me as the support engineer, to see any change in status... There are no logs, and there is no information to be found. I can't see what item it's working on, the progress on that item, nothing. It just sat there saying the backup was running and that it had backed up the exact same number of files for 5 days. In cases like this just listing how many files it's gotten so far is insufficient. On top of that, there are no logs for the backups, only the status, it's just not enough for me to be able to troubleshoot anything, so that any persistent issue requires me to reach out to the support team, who usually just ell me things I should have been able to find myself, if you'd give me the tools to do so. Finally, the biggest problems I have with M365 backup is the incredibly obtuse way you bill for mailboxes, and the amount of time it takes for deleted mailboxes to be auto-archived. The fact that if a mailbox is deleted the client is charged for it forever, but if they mark it shared and remove the license they are no longer billed leads to a lot of confusion and frustration from our clients. If your intention is to bill for deleted mailboxes, then you should just do that and not have this workaround. Now when the end users delete a mailbox instead of marking it shared and un-licensing it, our clients are frustrated that they have to buy a license to fix that if they want to keep the backups but not keep paying for it, otherwise their only choice is to delete that mailbox backup. Not really cool at all when you advertise unlimited retention. And the worst part is that the end users will delete a mailbox, then the client gets an email that the backup is failing, and they reach out to us asking why. I have so many tickets that just go: Partner - Why can't you backup this mailbox? Me - It says it's not accessible, has it been deleted? Partner - Yes, they deleted it, but why is it erroring instead of archiving? Me - because it takes us a month to figure out that it's been deleted, you should probably pause it manually. It's just a mess. It's a huge pain to support your product for these reasons.

there are no cons!