--- description: ¿Qué piensan los usuarios de HelpCrunch? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de HelpCrunch gracias a Capterra Panamá. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch - Opiniones, precios y características - Capterra Panamá 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.com.pa/software/146516/helpcrunch Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/146516/helpcrunch?page=2) > Un chat en vivo perfecto, automatización de correo electrónico y un servicio de ayuda sencillo en un software asequible que te encantará. > > Veredicto: 195 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa HelpCrunch? HelpCrunch puede ayudar a las empresas de todos los tipos y tamaños que necesitan una herramienta rápida y poderosa para conseguir y administrar más clientes potenciales, hablar con los clientes en tiempo real y utilizar la automatización del correo electrónico para impulsar la participación. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 195 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HelpCrunch - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2014 ## Contexto comercial - **Precio inicial**: USD 15.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, neerlandés, polaco, portugués, ruso, ucraniano - **Países disponibles**: Albania, Alemania, Andorra, Armenia, Australia, Austria, Bielorrusia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá, Chequia, Chipre, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos y 34 más ## Funciones - Acceso móvil - Alerts/Escalation - Autoresponders - Base de datos de clientes - Búsqueda de texto completo - Catalog Management - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Comunicación multicanal - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Edición de texto - Encuestas y comentarios - Enrutamiento automatizado - Formulario sin conexión - Geosegmentación - Gestión de SLA (Service Level Agreement) - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de contenidos - Gestión de correo electrónico - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de tickets de soporte - Gestión del conocimiento - Herramientas de colaboración - Historial de transcripciones/chat - Macros y modelos de respuestas - Portal de autoservicio - Priorización - Third-Party Integrations - Transferencias/enrutamiento - Varios idiomas ## Integraciones (en total: 6) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de chat en directo](https://www.capterra.com.pa/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en directo](https://www.capterra.com.pa/directory/30797/live-chat/software) - [Software de servicio al cliente](https://www.capterra.com.pa/directory/22/customer-service/software) - [Software de gestión del conocimiento](https://www.capterra.com.pa/directory/30094/knowledge-management/software) - [Software de help desk](https://www.capterra.com.pa/directory/30008/help-desk/software) - [Software de base de conocimientos](https://www.capterra.com.pa/directory/32454/knowledge-base/software) ## Alternativas 1. [Slack](https://www.capterra.com.pa/software/135003/slack) — 4.7/5 (24046 reviews) 2. [LiveChat](https://www.capterra.com.pa/software/62194/livechat) — 4.6/5 (1715 reviews) 3. [LiveAgent](https://www.capterra.com.pa/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://www.capterra.com.pa/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Tidio](https://www.capterra.com.pa/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "The only chat which can solve all our needs so far" — 5.0/5 > **Anastasiia** | *14 de octubre de 2024* | Diseño | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. > > **Puntos en contra**: That we need to pay extra for AI Editor. > > As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. ----- ### "The software that really helps" — 5.0/5 > **Lana** | *23 de agosto de 2019* | Internet | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Puntos en contra**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 de diciembre de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Puntos en contra**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Sales Acquisition and Retention With HelpCrunch" — 4.0/5 > **Bhushan** | *20 de agosto de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. > > **Puntos en contra**: I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. > > Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. ----- ### "Great platform to directly connect with customers" — 5.0/5 > **Mitch** | *30 de agosto de 2019* | Aprendizaje en línea | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people. > > **Puntos en contra**: It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains. > > So far it's been great. I saw many people raving about their customer support and yes, it is legendary\! So far I've only interacted with them twice and it's been great\! ----- Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/146516/helpcrunch?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.pa/software/146516/helpcrunch) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados