--- description: ¿Qué piensan los usuarios de User.com? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de User.com gracias a Capterra Panamá. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: User.com - Opiniones, precios y características - Capterra Panamá 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de automatización de marketing](/directory/6/marketing-automation/software) > [User.com](/software/144916/usercom) # User.com Canonical: https://www.capterra.com.pa/software/144916/usercom Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/144916/usercom?page=2) > User.com es un sistema avanzado de marketing y ventas que ayuda a automatizar la comunicación personalizada y a optimizar los procesos comerciales. > > Veredicto: 36 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa User.com? Una solución de automatización de marketing que ayuda a pequeñas y grandes empresas, startups, agencias y más a automatizar y administrar usuarios en un panel de marketing omnicanal. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 36 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: User.com - **Ubicación**: Warsaw, Polonia - **Constitución**: 2015 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Polonia, Reino Unido ## Funciones - A/B Testing - Acceso móvil - Alertas y notificaciones - Análisis predictivo - Análisis visual - Automatización de marketing - Autoresponders - Base de datos de clientes - Búsqueda de texto completo - Catalog Management - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Enrutamiento automatizado - Envío masivo de mensajes de texto - Generación de clientes potenciales - Gestión de centros de atención telefónica - Gestión de citas - Gestión de contactos - Gestión de contenidos - Gestión de la base de conocimiento - Gestión de la experiencia del cliente - Gestión de suscriptores - Gestión de tareas - Grabación de llamadas - Herramientas de colaboración - Historial de transcripciones/chat - Identificación de cuenta de destino - Integración de páginas web - Mensajería bidireccional - Mensajería planificada - Mobile Optimization - Panel de actividades - Personalización de mensajes - Programación automatizada - Programación de campañas - Páginas de aterrizaje y formularios web - Registro de llamadas - Respuestas automáticas - SMS Notifications - Segmentación de clientes - Seguimiento de conversión - Seguimiento de interacciones - Seguimiento por correo electrónico - Software de asistencia remota - Supervisión de llamadas - Varios idiomas … y 62 características más ## Integraciones (en total: 42) - 1ShoppingCart - Adobe Commerce - Airtable - BigCommerce - Calendly - CoreCommerce - Drupal - EKM - FreshMail - FullContact - Gmail - Google Analytics 360 - Google Calendar - Google Drive - Google Forms … y 27 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Herramientas de automatización de marketing](https://www.capterra.com.pa/directory/6/marketing-automation/software) ## Categorías relacionadas - [Herramientas de automatización de marketing](https://www.capterra.com.pa/directory/6/marketing-automation/software) - [Software de servicio al cliente](https://www.capterra.com.pa/directory/22/customer-service/software) - [Software de help desk](https://www.capterra.com.pa/directory/30008/help-desk/software) - [Herramientas de administración de leads](https://www.capterra.com.pa/directory/30017/lead-management/software) - [Software de gestión del conocimiento](https://www.capterra.com.pa/directory/30094/knowledge-management/software) ## Alternativas 1. [EngageBay CRM](https://www.capterra.com.pa/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 2. [Bitrix24](https://www.capterra.com.pa/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Marketing 360](https://www.capterra.com.pa/software/148516/marketing-360) — 4.5/5 (1132 reviews) 4. [Agile CRM](https://www.capterra.com.pa/software/135148/agile-crm) — 4.1/5 (524 reviews) 5. [Spotler CRM](https://www.capterra.com.pa/software/88929/really-simple-systems-crm) — 4.4/5 (453 reviews) ## Opiniones ### "Magnificent support, and a good product" — 4.0/5 > **Jakub** | *11 de marzo de 2021* | Marketing y publicidad | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly. > > **Puntos en contra**: It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click… > > I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood. ----- ### "Great software with excellent customer service" — 5.0/5 > **Usuario verificado** | *20 de julio de 2021* | Contabilidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great. > > **Puntos en contra**: There could be more nice-looking templates to build emails and pop-ups. > > I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help. ----- ### "Why Our Team Had to Say Goodbye to User.com" — 1.0/5 > **Eldar** | *14 de abril de 2023* | Software informático | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team. > > **Puntos en contra**: Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money? ----- ### "Proactive support team" — 5.0/5 > **Kyrylo** | *23 de octubre de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign. > > **Puntos en contra**: User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users. ----- ### "Great all-in-one sales and marketing automation tool" — 5.0/5 > **Izabela** | *11 de diciembre de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I just simply love tools that make my life easier\! And user.com is definitely one of them\! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use. > > **Puntos en contra**: Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time) > > We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/144916/usercom?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.pa/software/144916/usercom) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados