User.com

"Marketing machine that can boost your effectiveness with no need of IT team"

Puntos a favor: If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Contras: Some features aren't so flexible as they could be.

"Conversion rate UP"

Comentarios: I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

Puntos a favor: + super advanced marketing campaign builder
+ easy to install (custom script, JS)
+ custom attributes you can add

Contras: - advanced Actions can be confusing
- basic look of a live chat (but I see they improved it though)

"A full-stack marketing automation tool"

Puntos a favor: User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website.
- their support is awesome! They help to solve problems immediately

Contras: Nothing to dislike at the moment, if something appears, I will get back to this review.

"Software with a lot of potential but significant number of errors"

Puntos a favor: It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Contras: UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

"Some fedback"

Comentarios: Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.

Puntos a favor: Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Contras: i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat.
and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.