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Quid
Información general sobre Quid:
¿Qué es Quid?
NetBase es una galardonada plataforma de analíticas sociales que ayuda a las empresas globales a gestionar marcas, crear negocios y conectarse con los consumidores a cada segundo. Esta plataforma procesa miles de millones de publicaciones en redes sociales diariamente para obtener información empresarial práctica para líderes de marketing, investigación, atención al cliente, ventas, relaciones públicas e innovación de producto. NetBase es un socio de confianza para American Airlines, Arby's, Coca-Cola, Credit Suisse, Ogilvy, Taco Bell, Walmart, YUM! y muchos más.
¿Quién usa Quid?
Marcas de consumo B2C importantes, sus agencias y los socios de su ecosistema.
¿Dónde se puede implementar Quid?
Basado en la nube
Entorno local
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Calificación general
Ver todas las opiniones
Basado en 43 opiniones
Percepción de las opiniones
Positiva
93%
Neutral
7%
Negativa
0%
Precio inicial
USD 23,000.00
Por usuario, Al mes
Prueba gratuita
Sobre el proveedor
- NetBase Quid
- Fundada en 2004
Asistencia de Quid
- Asistencia telefónica
- Asistencia 24/7
- Chat
Países disponibles
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Brasil, Estados Unidos, Japón, México, Reino Unido
Idiomas
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alemán, chino, chino tradicional, español, francés
Idiomas
Idiomas en los que el producto se encuentra disponible.
- alemán
- chino
- chino tradicional
- español
- francés
- inglés
- japonés
- portugués
Compara con una alternativa popular
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Quid
USD 23,000.00
año
Versión gratuita
Prueba gratuita
4.4 (43)
4.0 (43)
4.6 (43)
VS.
Precio inicial
Opciones de precios
Facilidad de uso
Relación calidad-precio
Atención al cliente
USD 199.00
mes
Versión gratuita
Prueba gratuita
4.7 (253)
4.5 (253)
4.8 (253)
Otras alternativas interesantes a Quid
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Funcionalidades más valoradas
Creación de informes y estadísticas
Social listening
Funcionalidades más valoradas
Creación de informes/análisis
Programación de publicaciones
Funcionalidades más valoradas
Gestión de contenidos
Gestión de varias cuentas
Funcionalidades más valoradas
Gestión de varias cuentas
Integración de redes sociales
Funcionalidades más valoradas
Herramientas de investigación de palabras clave
Seguimiento de posiciones de palabras clave
Funcionalidades más valoradas
Creación de informes/análisis
Publicaciones automatizadas
Funcionalidades más valoradas
Publicaciones automatizadas
Supervisión de redes sociales
Funcionalidades más valoradas
Creación de informes/análisis
Gestión de contenidos
Funcionalidades más valoradas
Seguimiento de fechas de vencimiento
Tratamiento de pedidos
Opiniones verificadas por Capterra de Quid
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Calificación general
Basado en 43 opiniones
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Christin
Research Analyst en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de un año
"Netbase reigns supreme"
12 de febrero de 2019
Puntos a favor:
I loved the capabilities to easily navigate the platform without being a boolean pro. Their Audience 3D tool is also amazing for segmentation (but a bit costly)
Contras:
Only 2 years worth of data is available which can be a bummer if you are doing a deep dive.
Fuente de la reseña
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Sujata
Associate Professor en India
Software informático, 201-500 empleados
Ha utilizado el software durante: Prueba gratis
"NetBase Quid"
2 de marzo de 2023
NetBase Quid was used to solve business problems related to customer experience management, reputation management, marketing effectiveness, and competitive intelligence. Benefits reported by using NetBase Quid include improved customer satisfaction, better brand reputation management and more effective marketing strategies.
Puntos a favor:
The benefits of NetBase Quid include sophisticated AI-powered analytics, real-time monitoring, extensive coverage of multiple languages and nations, customizable dashboards, and competitive benchmarking capabilities. Businesses can use these features to gain meaningful insights into customer sentiment, react quickly to customer inquiries, build personalized views of social media data, and compare their social media performance to competitors.
Contras:
The drawbacks of NetBase Quid include its high cost, steep learning curve, limited data exports, limited integration options with third-party apps, and inconsistent data accuracy, particularly in sentiment analysis.
Fuente de la reseña
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jobin
VP en EE. UU.
Ha utilizado el software durante: 6-12 meses
"Great tool, good price."
8 de marzo de 2018
Puntos a favor:
There's is so much you can do and so much you can analze. You can soft by perople, where they live and who they are. Being able to break things down this way is a huge plus.
Contras:
Sometimges the tool counts things as negative when it should be the oppositve. I think this occurs because it alalyzes the sentences and not the paragraphs. A lot of time, the topics can be this dificult. Customer service has been really helpful but it's hard to get a hold of them.
Fuente de la reseña
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Marshall
Senior Data Strategist en EE. UU.
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de un año
"Powerful tool in the right hands (requires training on boolean querys)"
12 de julio de 2023
Overall I would HIGHLY recommend NetBase for any company who wants to get a pulse on their social listening. Though it might take a bit to learn it, if you have a competent team and time to look thru the posts, it's one of if not the best option.
Puntos a favor:
By far the BEST thing about NetBase is how many mentions they get and how much they provide. After any user learns how to use proper boolean, they can get an ENORMOUS amount of data at their fingertips. So much, that I feel like it's one of the best tools for not just social listening, but also reporting – as their sample sizes are much larger than their competitors. Another reason why this is so important, is because while with other platforms, I might still need to do some manual searching via things like Twitter Advanced Search, with NetBase you never actually have to leave the platform.
Contras:
NetBase is the most powerful in terms of total number of data points pulled and gives more than just a small sample/snapshot. However, NetBase's scraper misses a lot of posts from key platforms such as IG and TikTok. In addition, they're fairly bare bones in regards to other features such as emotion (not just sentiment), bucketing themes (without having Quid as an add-on), and they have a limited time range whereas some other platforms allow you to look beyond 10 years within their tool.
Fuente de la reseña
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Dana
Sr. Digital Analyst en EE. UU.
Ha utilizado el software durante: No especificado
"NetBase is a very powerful platform"
8 de abril de 2016
NetBase is well suited for research, new business, and diving into broad topics and finding subtrends.It also does a great job of getting to a deeper level of sentiment and behaviors/attitudes that some other platforms through NLP and the use of themes (with more accuracy). The highly flexible platform ensures that you can cut and filter your data in just about any way imaginable, and it's done very quickly. For research projects where historical data is important, NetBase can go back 2 years without additional fees (competitors often charge a fee for more than 30 days historical).
Pros:
Their NLP is very strong with the ability to distinguish subject in sentences and then apply analysis based on either the subject or sentence. Competitors lack strong NLP and often have lower degrees of accuracy.
The platform is highly flexible with dozens of ways to filter and cut the data. It is great for an analyst that really wants to deep dive into the data. However, the analysis done automatically by NetBase is also strong enough that less experienced users would still be able to gain insight with ease.
The customizable dashboards are perfect for client reporting and drastically reduce the amount of time spent preparing recurring reports and decks. These are also very flexible depending on reporting needs. Cons: I have a lot of experience with writing boolean queries in social listening platforms, and NetBase's option for boolean is not as user friendly. Getting familiar with the platform's more basic query structure when not using boolean also requires a slight learning curve (if you are used to boolean).
Even for all of it's strengths, it gets pretty pricey for only a handful of users. For an agency that requires multiple seats, this can add up very quickly.
If having 100% of data is necessary (e.g. for tracking a Twitter hashtag campaign or sweepstakes), you must enable the firehose. Otherwise the decahose is used and then the sample is projected to estimated universe count. Not a problem for some situations, but definitely a problem for others.
Their NLP is very strong with the ability to distinguish subject in sentences and then apply analysis based on either the subject or sentence. Competitors lack strong NLP and often have lower degrees of accuracy.
The platform is highly flexible with dozens of ways to filter and cut the data. It is great for an analyst that really wants to deep dive into the data. However, the analysis done automatically by NetBase is also strong enough that less experienced users would still be able to gain insight with ease.
The customizable dashboards are perfect for client reporting and drastically reduce the amount of time spent preparing recurring reports and decks. These are also very flexible depending on reporting needs. Cons: I have a lot of experience with writing boolean queries in social listening platforms, and NetBase's option for boolean is not as user friendly. Getting familiar with the platform's more basic query structure when not using boolean also requires a slight learning curve (if you are used to boolean).
Even for all of it's strengths, it gets pretty pricey for only a handful of users. For an agency that requires multiple seats, this can add up very quickly.
If having 100% of data is necessary (e.g. for tracking a Twitter hashtag campaign or sweepstakes), you must enable the firehose. Otherwise the decahose is used and then the sample is projected to estimated universe count. Not a problem for some situations, but definitely a problem for others.
Fuente de la reseña
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