--- description: ¿Qué piensan los usuarios de Zonka Feedback? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Zonka Feedback gracias a Capterra Panamá. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedback - Opiniones, precios y características - Capterra Panamá 2026 --- Breadcrumb: [Inicio](/) > [Software para encuestas](/directory/30092/survey/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://www.capterra.com.pa/software/137773/zonka-feedback Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/137773/zonka-feedback?page=2) > Zonka es una plataforma de gestión de comentarios en tiempo real de nivel empresarial que recopila las sugerencias fuera de red, a nivel local y en la web. > > Veredicto: 68 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Zonka Feedback? Las sugerencias de Zonka son adecuadas para cualquier sector basado en servicios que confíe en la experiencia del cliente y que esté buscando cambiar la forma en que reaccionan, y hacerlo más completo y basado en acciones. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 68 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zonka Feedback - **Ubicación**: New Delhi, India - **Constitución**: 2014 ## Contexto comercial - **Precio inicial**: USD 199.00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - Alertas y notificaciones - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Biblioteca de preguntas - Comentarios anónimos - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Creador de encuestas - Distribución multicanal - Encuesta móvil - Encuestas y comentarios - Estructura de encuesta CES - Estructura de encuesta CSAT - Estructura de encuesta NPS - Estudios de pulso - Etiquetado - Extracción de datos - Formularios personalizables - Gestión de comentarios - Gestión de contactos - Gestión de control de calidad - Gestión de encuestas y sondeos - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión de modelos - Gestión del rendimiento - Herramientas de análisis de datos - Herramientas de colaboración - Importación y exportación de datos - Live Results Sharing - Lógica de exclusión - Marketing por correo electrónico - Mensajería SMS - Mensajería planificada - Modelos personalizables - Panel de comunicaciones - Personalización de URL - Personalización de mensajes - Preguntas personalizables - Rama de preguntas - Recolección de respuestas sin conexión - Recopilación de datos multicanal - Segmentación - Segmentación de clientes - Supervisión de quejas - Third-Party Integrations - Visualización de datos ## Integraciones (en total: 11) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para encuestas](https://www.capterra.com.pa/directory/30092/survey/software) ## Categorías relacionadas - [Software para encuestas](https://www.capterra.com.pa/directory/30092/survey/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.com.pa/directory/30541/customer-satisfaction/software) - [Software para encuestas SMS](https://www.capterra.com.pa/directory/32937/sms-survey/software) - [Software de análisis de datos cualitativos](https://www.capterra.com.pa/directory/31297/qualitative-data-analysis/software) - [Software de Text Mining](https://www.capterra.com.pa/directory/30933/text-mining/software) ## Alternativas 1. [SurveyMonkey](https://www.capterra.com.pa/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 2. [Jotform](https://www.capterra.com.pa/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 3. [Typeform](https://www.capterra.com.pa/software/137289/typeform) — 4.7/5 (945 reviews) 4. [QuestionPro](https://www.capterra.com.pa/software/135455/questionpro) — 4.8/5 (522 reviews) 5. [SurveyLegend](https://www.capterra.com.pa/software/156752/surveylegend) — 4.6/5 (963 reviews) ## Opiniones ### "The perfect feedback software" — 5.0/5 > **Shefali** | *27 de octubre de 2020* | Muebles | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business. > > **Puntos en contra**: Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great. > > Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares. ----- ### "A promising survey software with powerful form builder\!" — 4.0/5 > **Wora** | *10 de julio de 2021* | Aprendizaje en línea | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: - Survey logic is easy to understand - Once you finish building your survey form, it offers various distribution channels, including SMS, web, QR code, Popup, Embeds, Email, Mobile app, etc. So we can efficiently distribute our survey form to customers. - SMS quota included which is very good for what we pay. > > **Puntos en contra**: - The form design elements, fonts, Pixel, layout design, are not yet polished. It can improve more beautifully. - File upload form is not here. It will help to create more powerful surveys. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *13 de octubre de 2021* | Servicios financieros | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **Puntos en contra**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- ### "Great feedback and survey platform. Suitable even for hybrid or traditional businesses" — 5.0/5 > **Julien (Jun Yan)** | *19 de julio de 2021* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Many things\! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor. > > **Puntos en contra**: Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch. > > I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email. With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too. ----- ### "A great feedback software" — 5.0/5 > **Vrinda** | *12 de junio de 2020* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **Puntos en contra**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/137773/zonka-feedback?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.pa/software/137773/zonka-feedback) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados