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Pike13
¿Qué es Pike13?
Pike13 es fácil de usar, de enseñar y agiliza las tareas administrativas para que puedas dedicar más tiempo a los clientes. La plataforma Pike13, compatible con dispositivos móviles, permite a los negocios basados en clases, como gimnasios, estudios de yoga y pilates, escuelas de música y danza y más, gestionar todo, desde clientes y horarios hasta facturación y nómina. La creación de informes inteligentes ofrece información procesable sobre el estado del negocio y una aplicación para clientes facilita la interacción con los clientes.
¿Quién usa Pike13?
Pike13 capacita a los negocios basados en clases, como estudios de fitness, yoga y pilates, escuelas de música, baile y natación, jardines maternales y más.
¿Tienes dudas sobre Pike13?
Compara con una alternativa popular
Pike13
Opinones de Pike13
Mejorable
Puntos a favor:
Poder tener acceso a mi horario y comprobar disponibilidad de aulas.
Contras:
Los tiempos de carga para cualquier gestión desde el dispositivo móvil lo hacen muy tedioso.
What I LIKE about PIKE!
Comentarios: Pike 13 (in particular the support team) have been first-class and first-rate since day 1. The ease of use and the highly-customized features and benefits make me feel like the entire platform was designed personally for me. Customer service makes me feel as if it was designed only for me. Excellent product. Pike 13 helps me stay engaged in the business of making money (not sitting and staring at a computer trying to get the software aligned with my goals- like so many other products). Pike 13 allows me maximum effectiveness with my clients and business goals.
Puntos a favor:
High-level functionality and effectiveness made simple. Ease of use makes staff training expedites their ability to utilize benefits right away. Ability to customize plans and passes. Reporting capabilities.
Contras:
Inability to freeze coaches' schedule once classes have been assigned. Limited to only 1 email account (especially if they workout at multiple facilities). Inability to create a multi-facility pass or plan.
Respuesta de Pike13
hace 6 años
Hi Kevin, Thank you so much for your review and feedback. We are thrilled that you continue to bring your facilities on board with us. I will have your account manager reach out regarding the feedback for more details. Thanks again! Cindy Schneider Manager, Customer Success
Invaluable tool for our swim school
Comentarios: I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.
Puntos a favor:
This software is easy to use on my phone, which is very helpful. I use it daily to keep track of attendance and also leave detailed notes on how the lesson went, which is beneficial for me to review before the next lesson, or to share with another coach who may sub. The scheduling aspect is professional and most families are able to navigate it on their own.
Contras:
The scheduling process is sometimes a little confusing to families, and they have to call or email our scheduler to work them out. When I am doing attendance and notes on my class roster, I can't just click "back" to return to my list. I have to go through the process of picking the calendar day and reloading.
Respuesta de Pike13
hace 5 años
Hi Casey, Thank you very much for taking the time to provide a review of our product. We appreciate the positive remarks and the constructive feedback. Safety Before Skill Swim School has been a wonderful partner over the last three years and we look forward to continuing to support your school. Thank you, Cindy Schneider Director of Customer Success
Alternativas consideradas:
Limited features and terrible customer service
Puntos a favor:
Pike13 is easy to set up and easy to use for the most basic services.
Contras:
Features are limited, reporting is also limited. Website navigation is not user friendly or intuitive (until recently there was no "back" button and even now the "back" button is limited to a small range of functions. Customer service can be responsive, but generally is unable to do much to help you.
Respuesta de Pike13
hace 4 años
Hi Kimberly, Thank you for providing your feedback on our software. I am sorry to hear that our customer service was lacking and will do a deep dive into the interactions our team had with your business and coach where needed. We wish you the best going forward. Thank you, Cindy Schneider Director of Customer Success
We like it!
Comentarios: Glad we made the switch to this program. Although it doesn't provide everything we need yet, and although there are some things that I'm still doing manually due to some functions not working like our company needs, it does seem that FrontDesk is making frequent updates and changes to their product to meet the needs of customers. So, I'm hopeful that the features id like to see improvements on will be happening soon. Customer service has been helpful in hearing my frustrations and has been good with helping me find temporary work-arounds. Overall pleased with the product!
Puntos a favor:
Easy to use and love the accessibility though the phone app. This has been a good program for our small company budget too.
Contras:
We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service folks have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk.
Respuesta de Pike13
hace 8 años
Hi Krista, Thank you so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We plan to release some updates to our New Reporting that will make it easier for you to gain insights into the performance of your business. We'll share more info with you as soon as it's available to share. Also, Front Desk has a mobile version that can be accessed within your browser on Android and other mobile devices. We are currently evaluating all aspects of our mobile experience and will keep you updated. In the meantime, please feel free to reach out to our Customer Care team at [email protected]. Best, Kris and the Front Desk team