17 años ayudando a las empresas panameñas
a elegir el mejor software

¿Qué es Gusto?

Gusto es una plataforma online moderna que ayuda a las pequeñas empresas a cuidar de sus equipos. Además de gestión completa de nóminas, Gusto ofrece seguros de salud, 401(k), experiencia en recursos humanos y herramientas de gestión de equipos. Las oficinas de Gusto en Denver, San Francisco y Nueva York dan servicio actualmente a más de 100 000 empresas en todo EE. UU.

¿Quién usa Gusto?

Gusto ha sido creado para empleadores modernos. Software de recursos humanos basado en la nube, fácil de usar y respaldado por soporte experto. No es necesario externalizar: Gusto te ayuda a cuidar de tu equipo como un profesional y en un tiempo récord.

Gusto Software - 1
Gusto Software - 2
Gusto Software - 3
Gusto Software - 4
Gusto Software - 5

¿Tienes dudas sobre Gusto? Compara con una alternativa popular

Gusto

Gusto

4.6 (4,016)
USD 40.00
mes
Versión gratuita
Prueba gratuita
86
86
4.6 (4,016)
4.5 (4,016)
4.4 (4,016)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
USD 40.00
mes
Versión gratuita
Prueba gratuita
62
7
4.7 (440)
4.9 (440)
4.8 (440)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

Otras alternativas interesantes a Gusto

OnPay
Funcionalidades más valoradas
Gestión de nóminas
Informes de nómina
Transferencia
ADP Comprehensive Services
Funcionalidades más valoradas
Gestión de nóminas
Preparación W-2
Transferencia
QuickBooks Online Advanced
Funcionalidades más valoradas
Contabilidad
Gestión de tareas
Informes personalizables
Wave
Funcionalidades más valoradas
Creación de factura
Facturación
Facturación en línea
Payroll Mate
Funcionalidades más valoradas
Cumplimiento tributario
Gestión de nóminas
Seguimiento de vacaciones/ausencias
Square Payments
Funcionalidades más valoradas
Pagos en línea
Procesamiento de tarjetas de débito/crédito
Seguridad de datos
TriNet
Funcionalidades más valoradas
Base de datos de empleados
Gestión de nóminas
Gestión de ventajas
QuickBooks Enterprise
Funcionalidades más valoradas
Conciliación bancaria
Creación de informes financieros
Facturación
SurePayroll
Funcionalidades más valoradas
Informes de nómina
Preparación W-2
Transferencia

Opinones de Gusto

Evaluación media

En general
4.6
Facilidad de uso
4.6
Atención al cliente
4.4
Funcionalidades
4.5
Relación calidad-precio
4.5

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
73%
4
21%
3
4%
2
1%
1
1%
Stephen
Stephen
Founder
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Gusto is the iPhone of Payroll

5.0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Usuario verificado
Usuario de Linkedin verificado
Ingeniería industrial o mecánica, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Gestiona tu nomina de manera sencilla con GUSTO

5.0 hace 10 meses

Comentarios: excelente se lleva la nomina de forma correcta, todos los pagos de impuestos una base de datos sencilla realmente lo recomiendo para empresas a pesar de que es un poco caro lo recomiendo

Puntos a favor:

Ejecutar la nómina de los empleados de manera sencilla en tiempo real, además de usar el programa es muy intuitivo, además del servicio que brinda el programa es muy completo

Contras:

es algo costoso realmente no todos pueden tener acceso al programa además no funciona en todos los países

Respuesta de Gusto

hace 5 meses

Hello there, Hello, Thank you for sharing your experience with Gusto. We're glad to hear that you find our payroll management intuitive and efficient. We understand your concerns about cost and availability in different countries. Your feedback is valuable as we continuously work to enhance our services and accessibility. -Gusto

Yunuen
Director de TI en México
Telecomunicaciones, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Gustó te ayuda en todo

5.0 hace 3 años

Comentarios: Mi experiencia en general es grata creo que con cualquier plataforma aún tiene detalles a mejorar pero fuera de eso a Sido de gran ayuda para mi equipo de trabajo

Puntos a favor:

Lo principal es que es una plataforma sencilla de utilizar,puede obtener funciones modernas en el ámbito de recursos humanos,poder pagar la nómina de manera rápida y eficaz.

Contras:

Me es un poco desagradable que siempre me lleguen Gmail recordándome cada cosa que hago en esta plataforma me parece innecesario y estresante ya que me saturan de mensajes.

Usuario verificado
Usuario de Linkedin verificado
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Simplifica la gestión de recursos humanos y optimiza tus procesos

4.0 el año pasado

Comentarios: Gusto es una aplicación integral de gestión de recursos humanos que ofrece una amplia gama de servicios. Su interfaz intuitiva y la automatización de procesos son aspectos destacados que facilitan la administración de recursos humanos. Sin embargo, las limitaciones en la personalización, el costo asociado y el soporte al cliente pueden ser aspectos a considerar.

Puntos a favor:

La plataforma está diseñada de forma clara y sencilla, lo que facilita su navegación y uso.

Contras:

Es posible que se requiera un tiempo de espera prolongado para recibir respuestas o que las soluciones proporcionadas no sean satisfactorias en algunos casos.

Bismarck
Vendedor en Nicaragua
Comercio minorista, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Gusto tiene más eficiencia y es más completa que otros similares

5.0 hace 3 años

Comentarios: Me gusta mucho y es fácil de usar tanto para los empleados como para el empleador

Puntos a favor:

Muy buena experiencia, la recomiendo mucho, es simple y sencilla para las nóminas y para declarar impuestos, en general le doy un 10/10. Es mejor que la mayoría y muy útil.

Contras:

Solamente que faltan más opciones para personalizar. El resto está todo bien

Usuario verificado
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Uso gusto

4.0 hace 2 años

Comentarios: Buena

Puntos a favor:

Su interfaz y su fácil manejo además de su fiabilidad

Contras:

Que quiza no entienda algunas cosas por las cuales deba yo investigar y la app no me educa

Alan
Profesor en Argentina
Deportes, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Reseña de Alan

4.0 hace 4 años

Comentarios: Buena experiencia, recomendable, reconfortable.

Puntos a favor:

Es facil utilizar el producto, es comodo.

Contras:

No tengo reseñas negativas, estoy satisfecho con el producto

Juan Carlos
Geógrafo en España
Telecomunicaciones, 201-500 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Eficacia

4.0 hace 2 años

Puntos a favor:

Es más de usar y sobre todo de entender.

Contras:

A veces va algo lento, pero se soluciona facilmente.

Alicia
Alicia
Lawyer en EE. UU.
Usuario de Linkedin verificado
Servicios jurídicos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

I’m an employment lawyer and I consistently recommend Gusto to my clients

5.0 hace 4 años

Comentarios: Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.

Puntos a favor:

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

Contras:

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

Janna
Executive Director en EE. UU.
Filantropía, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Grand Gusto

4.0 hace 2 meses Nuevo

Comentarios: Positive and easy to use. The customer service team is quick to respond to call request and their goal is to provide solutions to must needed challenges when it come to your comp and payroll.

Puntos a favor:

Gusto allows for individual employee engagement which provides efficiency for the HR team while allowing an autonomous management of personal details such as PTO request, pay stubs, downloading W2, review process, hiring database and onboarding.

Contras:

Limited access to individual managers unless an admin.

Irvin
President en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Do do it. You will get burnt

1.0 el mes pasado Nuevo

Comentarios: I am now facing legal action due to Gusto's failure to properly file payroll taxes. Despite months of trying to get in touch with them, I have been unable to access any reports or history showing what taxes were paid. Every time I reach out, I’m told that someone is ‘working on it,’ but no actual help or resolution has been provided. This has been an incredibly stressful situation, and their lack of transparency and accountability has put my business in a very dangerous legal position. I strongly advise against using Gusto for any payroll services if you're relying on them for accuracy and compliance.

Puntos a favor:

It had a modern user interface. It was easy to access

Contras:

Absolutely no support. Failed to file and pay taxes withheld

Anj
Cofounder and CEO en EE. UU.
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Gusto is a great product for starting early payroll but pricing and support don't scale well

4.0 hace 3 meses

Comentarios: overall, it was a great product to get started with, but as we scaled, the price increase became unfeasible and the support wasn't sufficient

Puntos a favor:

Gusto has a pretty simple and easy UX and is quite easy to navigate around

Contras:

gusto support wasn't great and it was hard to get help with a rep and the price skyrocketed out of nowhere

Respuesta de Gusto

hace 3 meses

Hello Anj, Thank you for your thoughtful review. We’re glad to hear that you found Gusto's user experience simple and easy to navigate. However, I’m sorry to learn that our support and pricing did not meet your expectations as your business scaled. We are continuously working to improve both our support and pricing structures. Your feedback is crucial in helping us make necessary adjustments. If you have any specific issues or need assistance with your account, please reach out to us at [email protected]. We are committed to resolving your concerns and ensuring a positive experience. Thank you for sharing your insights and for giving Gusto a try. -Chelsea B

Gustavo
Manager en Perú
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Mucho Gusto con Gusto

5.0 hace 2 meses Nuevo

Comentarios: After more than two years of using Gusto as my primary payroll tool, my experience has been quite smooth and efficient, especially when managing my store's employee finances and payments. I've been able to take full advantage of this platform's automated functionalities, such as automatic salary calculation, tax filing and payment, and employee benefits management, which has saved me a lot of time and minimized errors. However, as my business has grown, I've felt that costs have increased since pricing is per employee. Overall, my experience with the software has allowed me to have frictionless payroll management, which has been key to business growth, although I might be evaluating options to better manage costs in the long run.

Puntos a favor:

What I like most about Gusto is its comprehensive approach, as it can combine ease of use with automated payroll and tax management. The platform automatically calculates and processes wages, files and pays payroll taxes, and manages benefits such as insurance and retirement plans. All of this happens in an intuitive and user-friendly interface, meaning that users can manage these processes without needing to be experts in payroll or accounting. It is very useful for small and medium-sized businesses that do not have so many departments.

Contras:

What I don't like about Gusto is that it can get a bit pricey as your business grows or if you need additional features. While it's affordable for small businesses, the pricing model includes a base fee plus a cost per employee, which can quickly add up if you have a growing workforce or decide to use more advanced features like benefits administration and additional HR tools.

Respuesta de Gusto

hace 2 meses

Thank you, Gustavo, for your detailed and thoughtful review! We’re glad to hear that Gusto’s comprehensive approach to payroll and tax management has been helpful in streamlining your business operations. It's great to know that the automated features and user-friendly interface have saved you time and minimized errors. We understand your concern about pricing as your business grows, and we appreciate your feedback on this. We're always working to offer the best value, and your insights help us improve. If you ever have questions about optimizing your plan or exploring features, feel free to reach out. We’re here to support your continued growth! -Gusto

Chris
Director of Clinical Operations. en EE. UU.
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Gusto-Review

5.0 el mes pasado Nuevo

Comentarios: Overall, I have had a positive experience using Gusto. It has really simplified a lot of the HR elements for me and has allowed us to remain organized throughout. All in all, I like the product.

Puntos a favor:

As a startup business executive, Gusto has been excellent in simplifying the payroll and HR processes. It has made payroll effortless, handling taxes, benefits, and employee payments in a way that's easy to manage. I also want to share another highlight of Gusto, and that is its onboarding experience. New hires can enter their information and sign documents digitally, which saves time and keeps everything organized from day one.

Contras:

Perhaps one of the bigger challenges with Gusto is its limited customization options. While it does cover the basics well, if your organization has unique payroll or benefit requirements, it can be difficult to tailor the platform to meet those needs.

Respuesta de Gusto

el mes pasado

Hello Chris, Thank you for sharing your experience! We're thrilled to hear that Gusto has streamlined your payroll and onboarding processes, making things easier for you and your team. We understand the need for more customization and appreciate the feedback—it helps us continue to improve. We're glad Gusto has been a positive part of your startup journey! -Gusto

Sam
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great product, great service

5.0 hace 2 meses Nuevo

Comentarios: We've been using Gusto for 5 years now for payroll and benefits. It's extremely easy to use, and every time we've run into issues with state regulations or similar, we've been able to talk to a very knowledgable rep to get it sorted out. Even stuff down to the city/county level -- I didn't expect that.

Puntos a favor:

Cheap, really easy to use, and the best customer support staff of any software I've ever used.

Contras:

Nothing -- it's been great. No complaints.

Respuesta de Gusto

hace 2 meses

Hello Sam, Thank you so much for your wonderful review and for being a loyal Gusto customer for 5 years! We're thrilled to hear that our platform has made payroll and benefits management easy for you. It's great to know that our support team has been able to assist with even the trickier state and local regulations. Your kind words mean a lot to us, and we're committed to continuing to provide the same level of service you’ve come to expect. Thanks again for your trust in Gusto! -Chelsea B

Vince
Head of Accounts en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use and lots of functionality

5.0 hace 2 meses Nuevo

Comentarios: It's great. I'm able to see my time, PTO, paystubs, important documents, and "rainy day fund" within a minute.

Puntos a favor:

Versatility and ease of use. I can do everything I need to do with the base product.

Contras:

The cost of some of the features is too high. I would use more features is some of them were more affordable.

Respuesta de Gusto

hace 2 meses

Hello Vince, Thank you for sharing your feedback! We're thrilled to hear that you're enjoying the versatility and ease of use with our platform, and that you’re able to access key features like time, PTO, paystubs, and more with such convenience. We appreciate your honesty about the cost of some features and understand that affordability can make a difference in how you use the product. Your input helps us as we continually work to improve and offer more value. If you ever have any specific suggestions, we’d love to hear them. Thanks again for being part of Gusto! -Chelsea B

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good choice for payroll & benefits for small companies

5.0 hace 2 meses

Comentarios: We used them as a payroll & benefits provider for a company with about a dozen employees and contractors.

Puntos a favor:

It was pretty easy to make payroll adjustments for both W2 employees and contractors. The health benefits offering is very helpful for small companies.

Contras:

When onboarding a new employee, they don't handle any of the paperwork- meaning a lot of manual time has to be spent working on that.

Respuesta de Gusto

hace 2 meses

Hello! Thank you for sharing your experience! We're glad to hear that Gusto made payroll adjustments easy for both W-2 employees and contractors and that our health benefits offerings were helpful for your small company. 😊 We understand that onboarding can require some manual work, and we’re always exploring ways to streamline that process. Your feedback is valuable, and we appreciate you choosing Gusto to support your team! -Chelsea B Client Relations Team

Usuario verificado
Usuario de Linkedin verificado
Diseño gráfico, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A Simplified HR Solution

5.0 hace 3 semanas Nuevo

Comentarios: An excellent tool for managing the HR side of things.

Puntos a favor:

Gusto makes managing payroll and benefits easy for employed graphic designers, with a user-friendly interface that streamlines pay stubs, tax forms, and health benefits in one platform, saving time on administrative tasks. It also offers features like PTO tracking and direct deposit, which makes handling work-life balance more straightforward.

Contras:

Doesn't offer design-specific features or integrations that could enhance a creative team's workflow.

William
General Manager en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Foundational HR Tools for the Little Guys

5.0 hace 4 años

Comentarios: Excellent! I love their customer service, I love that they keep me aware of what's going on in the world of HR/Payroll laws. I love that they helped find retirement and heath care options for my employees so that I can grow the benefits to my folks! I'm obviously a big fan of what these guys are doing.

Puntos a favor:

These guys make me compliant with the evolving landscape of HR and payroll without distracting me from the core functions of my small business. They made on-boarding from my old payroll system easy. They found mistakes I'd made and helped me to correct them so even my tax history was compliant. Their customer service is excellent and I'm incredibly pleased with their Homebase integration. Super clean!

Contras:

While the onboarding was much smoother than I anticipated, it was still a bit more cumbersome than described. It's definitely a hands-on process.

Andrew
Systems administrator en EE. UU.
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best payroll company out there

5.0 hace 4 años

Comentarios: Hands down the best and most cost-effective payroll bureau I have ever had the pleasure to do business with. I will not only recommend it to clients that don't have a payroll service but I will recommend it over any other payroll service there is essentially. It's way cheaper and way easier to use. I also have seen less mistakes then pay checks or ADP as I have worked with their payroll reports quite often when doing bookkeeping

Puntos a favor:

We used to do around payroll through a company called pay soft.. or ProPay maybe another name for it. The program was decent a little bit cumbersome and the check stock was extremely expensive. They did their own payroll as a bureau. As a result of having their own proprietary software built they also sold it which was overpriced and in the long run didn't make us money. Just being a recommendation agency essentially and controlling if you ever clients payroll through gusto it's made us more money and they offer way more than ADP or paychecks ever has offered us.

Contras:

There's not much I don't like about this software besides maybe the fact that it isn't really a software that you download it's an internet interface so if you're internet somehow becomes unreachable or it's down you can't really print out checks with proper taxes withheld. This is An occurrence few and far between and can always be advanced and then paid back once you can access it again. A desktop GUI that just calls in the website would be a handy tool for owners and accountants to be able to take more effort into their own hands on payroll

Milan
CPA, Financial Advisor en EE. UU.
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Vimlan Tax Services LLC

4.0 hace 3 años

Comentarios: Overall, 7 out of 10, could be better. It's better than most, but it needs to be better.

Puntos a favor:

-It's web based -one login for staff for access to all clients. -MFA ability for each login -ability to control which clietns assigned to which login. - like other payroll engines, it does automatic paymetns (immediately) and automatic filings - multiple reports available, quarterly/monthly/yearly, etc. - tracks PTO, SIck, and auto generates if needed, - great integration with Tsheets for time clock

Contras:

There is no ONE consolidated report for all clients on a custom period. EG, if I wanted a 1st quarter payroll report, with selected clients on each row of the report, and the columns having the headings for say, different data points like "gross payroll, net pay, 401K deferred, 401K roth, IL state tax paid, 941 done?" then that style of report is ONLY available if you pull that report down client by client, NOT for all clients or selected clients as a consolidated report. Email alerts are not there for specific things, like if a client exceeds a payrol amount or if a large net reimbursement check is done. There is NO mobile app. There is NO standard custom 401K year end "Annual census" report which ties in all the data points for a 5500 filing. Gusto also competes with providers for health insurance and 401K. Financial advisors like me only want Gusto to do the payroll part, not compete with us on the benefits part.

Phillip
Attorney en EE. UU.
Práctica de la abogacía, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Gusto has worked well for our law office

5.0 hace 2 años

Comentarios: I considered several different options for payroll/HR management before settling on Gusto. I was a bit hesitant to choose Gusto, due to it being a bit more expensive than other options. However, the product has worked very well. It provides excellent value for the price paid.

Puntos a favor:

Benefits to using Gusto:- Ease of use, both for employer and employees.- Employees can clock in and clock out using an app on their smartphone. My employees comment on how much they like this compared to other time tracking systems they have used as past employers.- I was able to easily connect my CPA in with Gusto so he can monitor tax and accounting items.- Gusto automates the employee onboarding process, making the whole process a lot easier than it would otherwise be.- Bottom line: the product works well, is intuitive to use, and is efficient.

Contras:

Gusto's ability to work seamlessly with 401k contributions is limited. I have to manually send our financial advisor the 401k contribution information for employee elective deferrals. Not the end of the world and certainly not a deal-killer, but it is a mild inconvenience.

Corey
General Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Payroll done simple enough for ANY staff member.

5.0 hace 3 años

Comentarios: Gusto is extremely helpful and efficient. My team enjoys the "social media" aspect of it, where new hires are introduced to the team before they even begin working. It goes a long way towards building a team. I would highly recommend Gusto to any small business trying to manage their staff. Onboarding is a breeze and gets the employees involved in their own financial matters. Even the least tech savvy person should be easily capable of following the necessary steps to be hired, paid, etc.

Puntos a favor:

Employees are able to punch in and out using anything with an internet connection. Additionally, you can turn on Geolocation so that you can ensure the employee is actually on-site when they punch in & out. Best yet, they can actually leave notes in regards to what tasks were completed for the day. It's very helpful to have this built-in tracking feature for accountability with my very small staff.

Contras:

Unfortunately, there is no effective scheduling tool (at least in my opinion), which forces me to go to another software provider for employee scheduling. Ideally, both scheduling and payroll could be done through the same web based software. This would also make it easier to compare scheduled vs. actually worked hours.

Alan
Alan
Human Resources Generalist en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Payroll and Benefits Management with Gusto

4.0 el año pasado

Comentarios: Payroll, benefits, HR 401(k), and performance reviews may all be handled in a single convenient location. Gusto has helped me and my staff to be more productive with our time and to feel appreciated.

Puntos a favor:

Friendly interface. Staff-friendly time and absence tracking and benefit administration tools. Human resources and 401(k)s work better together than ever. The price is reasonable for us.

Contras:

Payroll blocks caused by a lack of State tax information can be inconvenient, as it requires contacting Gusto to request an extension until the necessary tax data is provided. Perhaps there's an easier method to simply hit a button and have the block lengthened.

Thomas
Adviser en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Better than nothing

3.0 hace 4 años

Comentarios: I am disappointed. I though I was getting a first tier payroll software with faster turnaround for less money. I got a lees than complete feature set with hit or miss service.

Puntos a favor:

It is easy to use and set up. It is much more straightforward than many of its competitors. Onboarding was mostly drama free.

Contras:

The system is not as robust and feature rich as its key top tier competitors like QB or ADP. Once we started using it we found features missing that we took for granted would be there. One of the key things that made us choose Gusto was the ability to give our staff direct deposit payments next day. In practice the design of the system makes that impossible for us. We discovered a glitch in the system that prevented us from properly reporting overtime in our state. Gusto was unable to find what was wrong or give us a workaround, We found one ourselves minutes from our payroll deadline. Customer support is erratic, with some folks providing helpful and timely support while others are not significantly better than us guessing . We kept getting routed to our designated representative when all we needed was a simple question to be answered. The time it took to locate and hook up with our rep was longer then it took to get an answer. Pro tip to customer support: If you don't know the answer, dont send me a link to some general background topic. It does not help.

Jessi
Director of Marketing and Operations en EE. UU.
Producción de alimentos, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Gusto is my favorite payroll software ever!!

5.0 hace 4 años

Comentarios: Great customer service, great value, great UI, I've referred to to so many people already.

Puntos a favor:

It's like someone was listening to me complain about Quickbooks payroll and ADP (and Tsheets) and made a software just for me. It's so simple - I was using an accountant to run payroll through ADP - Gusto saves so much time I can do it myself.

Contras:

The reporting tools aren't super robust.