SmarterU LMS

Neovation is more than just an LMS supplier

Comentarios: We didn't want to be just another customer. Neovation treated us like a partner and has helped us grow by providing guidance and support. Their partnership is invaluable; they are always quick to respond when we need assistance. They even remember my name and ask about other things that are important to us, which shows their commitment to our success.

Puntos a favor:

Neovation’s SmarterU LMS was easy for us to learn and implement quickly, but complex enough to allow us to grow and do more as our ability increased. The customization allows our learners to see their store or a brand that looks like the one they’re working in.

Contras:

We know things are in the works to improve different language integrations, but not having a good built in course translation into other languages is something we wish was better.

Very happy with this LMS!

Comentarios: We have been able to reduce manual data entry of training dates by using the reporting features. We have also been able to group employees by location, job title, specialty, etc.

Puntos a favor:

Speed, automation, reporting, Support desk

Contras:

Big learning curve. The account permissions, group permissions, course permissions, take a lot of getting used to.

Great customer support but the software is too much for a small business

Puntos a favor:

Lots of features for building a course, supports multiple languages, provides seamless transition between different types and formats of materials, has a good quiz maker. Fantastic customer service and support

Contras:

At the time their course builder design was not responsive which was the biggest frustration. Also it did not allow just cutting and pasting... so it was time consuming to retype everything. I also found that their LMS is more than a small business needs. If you have hundreds of employees then yes, this may be the way to go to administer training for larger organizations... But there's too much functionality which only complicates life for a small business or a small training company as it requires a steep learning curve

A game changer for our learning needs!

Comentarios: •I've seen first-hand the positive effect SmarterU has had on our restaurants. We've been able to significantly increase our levels of service and commitment.
•We've given managers time back with videos, and we now know that employees are getting the right information.
•It's hard with young or inexperienced employees to teach them all of the skills. SU allows us to do that with the ability to cover all types of learning styles. Visual, reading, etc.
•Also, we've been able to reduce labor and food costs because employees have less ineffective training time. The result has been fewer mistakes, less trial and error, and higher quality food because they learn to prepare food the right way quicker.

Puntos a favor:

Easy to use Tailored to my needs Engaging The best support team

Contras:

I can't say there is any. Whenever I have run into an issue the support team has always been there to fix it.

Overall good product

Comentarios: Overall good LMS and easy to use now that I have been using awhile.

Puntos a favor:

Ability to build either a variety of medium's within the LMS

Contras:

Not very intuitive - took a while to learn and master Currently a bug with a certain report and no resolution for approx 3 months now