¿Qué es FieldEdge?

El software de gestión de servicios externos para llevar adelante todo tu negocio es el que el propietario, el personal de oficina y los técnicos realmente consideran de utilidad. Realiza fácilmente un seguimiento del historial de los clientes, los envíos, las finanzas, los acuerdos de servicio y mucho más. Calificado como uno de los principales software entre los contratistas, FieldEdge ahorra al personal de oficina 20 horas a la semana gracias a una integración sin problemas de Quickbooks, sin doble entrada. La aplicación móvil ofrece a los técnicos toda la información que necesitan para ofrecer una excelente atención al cliente y ser más eficientes en el sitio.

¿Quién usa FieldEdge?

FieldEdge proporciona software de servicio externo a un precio asequible y con el respaldo de un excelente nivel de asistencia. Descubre por qué es una de las opciones más valoradas por los contratistas de la industria de climatización y fontanería durante más de 35 años.

¿Dónde se puede implementar FieldEdge?

Basado en la nube
Entorno local

Sobre el proveedor

  • Xplor Technologies
  • Ubicado en La Madeleine, Francia
  • Fundada en 2009

Asistencia de FieldEdge

  • Asistencia telefónica
  • Chat

Países disponibles

Canadá, Estados Unidos, Francia

Idiomas

inglés

Sobre el proveedor

  • Xplor Technologies
  • Ubicado en La Madeleine, Francia
  • Fundada en 2009

Asistencia de FieldEdge

  • Asistencia telefónica
  • Chat

Países disponibles

Canadá, Estados Unidos, Francia

Idiomas

inglés

Imágenes y vídeos de FieldEdge

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Comparar el precio de FieldEdge con productos similares

FieldEdge

FieldEdge

Sin información del proveedor sobre los precios
Versión gratuita
Prueba gratis
Sin información del proveedor sobre los precios
Versión gratuita
Prueba gratis
USD 49.00/mes
Versión gratuita
Prueba gratis
USD 149.00/mes
Versión gratuita
Prueba gratis

Funciones de FieldEdge

  • Acceso móvil
  • Actualizaciones en tiempo real
  • Alertas de móvil
  • Alertas y notificaciones
  • Aplicación móvil
  • Base de datos de clientes
  • Base de datos de contactos
  • Captura de firma a través de dispositivos móviles
  • Cobro de pagos en el terreno
  • Costes de trabajo
  • Creación de informes y estadísticas
  • Creación de órdenes de trabajo
  • Enrutamiento
  • Estimaciones
  • Estimación de costes
  • Facturación
  • Firma electrónica
  • GPS
  • Gestión de clientes
  • Gestión de contratos o licencias
  • Gestión de expediciones
  • Gestión de facturas
  • Gestión de inventarios
  • Gestión de pedidos de trabajo
  • Gestión de trabajos
  • Gestión de técnicos
  • Historial de cliente
  • Historial de servicios
  • Integraciones de terceros
  • Integración contable
  • Integración de QuickBooks
  • Mantenimiento preventivo
  • Mensajería SMS
  • Modelos personalizables
  • Pagos electrónicos
  • Panel de actividades
  • Para cerrajerías
  • Para comerciales o contratistas de la industria eléctrica
  • Para el sector de la fontanería
  • Para empresas de climatización
  • Presupuestos y estimaciones
  • Procesamiento de pagos
  • Programación
  • Programación del mantenimiento
  • Seguimiento de equipos
  • Seguimiento de interacciones
  • Seguimiento de tiempo en línea

Alternativas a FieldEdge

S2K mejora la eficiencia operativa, acaba con las devoluciones y aumenta los resultados sin agregar gastos generales.
simPRO es una potente solución de software de gestión de servicios externos que ayuda a los contratistas de oficios a optimizar las operaciones para aumentar las ganancias.
Construye y obtén el control de tu negocio de servicios externos gracias a una plataforma completa y fácil de usar para todo tu equipo.
Creates custom-built field service management, work order management and scheduling systems for field service businesses.
Haz que tu pequeña empresa parezca más grande. Jobber ayuda a las empresas de servicios a domicilio a presupuestar, programar, facturar y cobrar más rápido.
Commusoft es un software de servicio todo en uno que está diseñado para contratistas de plomería, climatización, electricidad, detección de fuego y humo y mantenimiento que tienen más de 3 técnicos.
La forma sin papel de planificar, gestionar, programar y hacer un seguimiento de tu fuerza de trabajo móvil.
Creado por expertos del sector, AroFlo es un software de servicio externo muy confiable. Automatiza las empresas y transforma vidas.
The only field service management software that pays for itself.
Simplified and complete solution for your estimate and jobs, dispatch, inventory, point of sale, accounting, real time tracking.
The web & mobile CMMS solution for real estate maintenance providers
Administra las fuerzas de trabajo móviles con Synchroteam, el software de gestión de servicios externos (FSM). Crea tu prueba gratis en menos de 1 minuto. Asistencia en vivo. Descubre más sobre Synchroteam
Administra el cronograma de tu negocio de servicios, realiza un seguimiento de los trabajos en tiempo real y crea facturas y cotizaciones, recibir pagos y obtener estadísticas.

Opinones de FieldEdge

Evaluación media

En general
4.2
Facilidad de uso
4.2
Atención al cliente
4.5
Funcionalidades
4.0
Relación calidad-precio
4.0

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
55%
4
26%
3
10%
2
3%
1
6%
Devon
Chief Operating Officer en EE. UU.
Servicios para instalaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

Great Customer Service

5.0 hace 2 años

Puntos a favor:

This product did not answer all of our answers, but FieldEdge was always willing to help! They made sure our needs and concerns were their needs and concerns. Their customer service is excellent!

Contras:

They are continually adding features so many features we needed at the beginning they did not have. They now do!

Irene
General Manager en EE. UU.
Servicios para el consumidor, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Highly customizable - Field Edge, hands down, is the best out there

5.0 hace 6 meses

Comentarios: Excellent. I could not ask for better customer service. Specifically, [SENSITIVE CONTENT]
our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team.

Puntos a favor:

The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division

Contras:

It would be useful if the reports could be generated in all formats

Robin
CEO en EE. UU.
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Fieldedge is a bad bet

1.0 hace 3 semanas Nuevo

Comentarios: The tech they hire are nothing but phone answering receptionist. None of them are trained on the product. they don't even know where to direct you to installed their apps. they hire these kids out of school with no IT training and expect them to support their customers. I have a BS degree in IT and been in the field for 30 years. these kids has no knowledge in the IT world. the can BS the non IT people but when they hit someone knowledgeable in the field they state they have to have someone to call back. 3 to 5 business day later still no call. I have now been waiting for about 3 weeks to get me connector work with QB. that mean no billing info or Payroll info going to QB. I have my personally doing excel sheets for payroll. But they still expect to get their payment. I just received a call from [SENSITIVE CONTENT] that told me I need to be nicer to the tech that is wasting my time because he is lacking training on the product. I told him he needs to get better training because your customer are paying their personally to talk with him and spend dollars doing manual excel sheets for payroll

Puntos a favor:

not much. None of there modules live up to exceptions. falls short on all of the product.

Contras:

The software has a connector app that must be running on another box and it goes off line every time the software has an upgrade. then I have to spend the next two days trying to get the fieldedge tech on the phone. The product must be installed by the fieldedge tech because they must enter a code and password.

Respuesta de Xplor Technologies

la semana pasada

Hi Robin, Thank you for taking the time to share your feedback with us. Please contact us at [email protected] so we can gather more information and help you in any way we can. We look forward to connecting with you soon.

Haley
Office Manager en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Great software for a smaller company & cost effective

4.0 hace 3 años

Comentarios: Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly.

Puntos a favor:

I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.

Contras:

Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.)

Respuesta de FieldEdge

hace 3 años

Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge!

Dan
owner en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Helps manage, organize, and grow your service business.

5.0 el año pasado

Comentarios: I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well. Although implementation took some time and we still are improving our data set, we are glad that we selected to use FieldEdge as our SMS (Service Management Software). It truly brought our company from where we were to the next level. We are now a more consistent, more efficient, and more profitable company. If you do select FieldEdge to help your company, my one piece of sage advice is to spend time building out your pricebook for your Field Service Technicians. Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc....

Puntos a favor:

FieldEdge has been instrumental in helping our business automate so many of the daily tasks of operating our service business. From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos. By in large, FieldEdge has the service process covered and help companies that use it, become better at communicating with customers, employees, and management. I have been impressed with most every feature that they offer. The one feature which I think has helped us grow the most is the use of packages. A package is a grouping of items that are typically sold together. These packages have the individual items used to create the package as invisible to the consumer and a blank freeform data field to explain what the package is. The use of packages has grown our average sales ticket and improved the efficiency of our technicians. Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two. From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together.

Contras:

Can't really think of any major cons. There are some "Wish-List" items which I have for fine tuning the software, but they are minor disadvantages. One such example is the history of customer interactions. It is visible on the mobile application, but it isn't easily viewed. For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020. To find if a customer purchased a widget from us, we have to review each invoice to "hunt" for the widget and when or if it was sold by us.

Respuesta de FieldEdge

el año pasado

Hi Dan - WOW! Thank you so much for this thorough and glowing review! We love hearing how FieldEdge helps businesses like yours grow. We work hard to meet expectations, and we're so glad to learn that we hit the mark for you. Our teams will be so happy to hear the feedback you've shared. Thanks again!