ConnectWise Manage

ConnectWise Manage

Por ConnectWise

¿Quién usa ConnectWise Manage?

Hecho para empresas que venden, dan servicio y brindan tecnología de asistencia, desde proveedores de gestión de servicios hasta impresión administrada, VOIP y VAR.

¿Qué es ConnectWise Manage?

Hecho para empresas que venden, brindan servicios y dan asistencia a tecnología, ConnectWise es la plataforma de gestión empresarial número 1 en todo el mundo. Hoy, más de 100 000 usuarios confían en ConnectWise para lograr una mayor responsabilidad, eficiencia operativa y rentabilidad. La plataforma integra completamente la automatización de procesos de negocios, el servicio técnico y el atención al cliente, ventas, marketing, gestión de proyectos, servicios en la nube y analíticas de negocios que optimizan dramáticamente las operaciones de una empresa.

Información sobre ConnectWise Manage

ConnectWise

http://www.connectwise.com

Fundada en 1982

Resumen de precios de ConnectWise Manage

ConnectWise Manage no está disponible en versión gratuita y no ofrece prueba gratis.

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Versión gratuita

No

Prueba gratis

No

Implementación

En la nube, SaaS, web

Instalado: Windows

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de ConnectWise Manage

Programas de automatización de servicios profesionales
CRM
Facturación
Generación de propuestas
Gestión de carteras
Gestión de documentos
Gestión de presupuestos
Gestión de proyectos
Gestión de recursos
Herramientas de colaboración
Portal de clientes
Seguimiento horas/gastos
Gestión de configuración
Gestión de contratos o licencias
Gestión de incidentes
Gestión de la disponibilidad
Gestión de problemas
Gestión de proyectos
Gestión de publicaciones e implementaciones
Gestión del cambio
Portal de autoservicio
Seguimiento de activos
Alertas y alzada
Almacenamiento de documentos
Chat en tiempo real
Comunicación multicanal
Creación de marca personalizable
Enrutamiento automatizado
Gestión de SLA (Service Level Agreement)
Gestión de la base de conocimiento
Gestión de recursos informáticos
Gestión de tickets
Integración de correo electrónico
Portal de autoservicio
Seguimiento de interacciones
Supervisión de redes
Acceso remoto
Asistencia técnica
CRM
Chat en vivo
Copia de seguridad y recuperación
Facturación
Gestión de parches
Gestión de problemas
Gestión de proyectos
Panel de comunicaciones
Programación
Auditoría de problemas
Control/Acceso remoto
Controles o permisos de acceso
Gestión de capacidades
Gestión de inventarios
Gestión de la conformidad
Gestión de licencias
Gestión de parches
Programación del mantenimiento
Catálogo de servicios
Creación de informes de servicio
Gestión de contratos
Gestión de incidentes
Gestión de recursos informáticos
Gestión de tickets
Gestión de versiones
Gestión del conocimiento
Portal de autoservicio

Reseñas de ConnectWise Manage

Mostrando 5 de 181 reseñas

En general
4.1/5
Facilidad de uso
3.6/5
Atención al cliente
3.9/5
Funcionalidades
4.1/5
Relación calidad-precio
3.9/5
Michael W.
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    Sin valoración
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 06/29/2016

"Long time ConnectWise user still loves ConnectWise"

Comentarios: I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user. QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate. Connectwise will try to sell you, quosal, connectwise, labtech. Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks. I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Puntos a favor: Mobile iPhone app is A W E S O M E !!!
Your clients can use the customer portal
Constant Updates
Feature request bidding system.
24 hour support
online training videos
Application blueprints, telling you which modules interact with other modules.
Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
Mark invoices as paid in QuickBooks and sync to ConnectWise.
They are the biggest, so they integrate with everybody.
Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Contras: It can be overwhelming for small companies
The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
Each user needs their own account.
don't buy the on-premise edition, you won't be able to keep up with the updates.
They update so frequently I have to update my QuoteWerks frequently,

  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 06/29/2016
Usuario verificado
System Administrator
Tecnología y servicios de la información, 13-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    4/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 08/28/2019

"Good Ticketing System for MSP and IT companies"

Comentarios: I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Puntos a favor: There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

Contras: One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

  • Fuente de la reseña 
  • Publicado el 08/28/2019
James D.
CEO
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 05/28/2020

"The Perfect MSP Management Software"

Comentarios: I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.

Puntos a favor: Time tracking with ConnectWise Manage is wonderful. It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow. The tabbed GUI (very similar to a web browser) made it very easy to switch between the necessary boards and views to get the info I needed.

Contras: I'm not a huge fan of how the discussions flow in the GUI. It feels clumsy and I never really had a clear understanding of what the client would see when I messaged them.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 05/28/2020
James V.
Director
Redes informáticas, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    2/5
  • Facilidad de uso
    1/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    2/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 11/01/2019

"OVeral shocking experience"

Comentarios: We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.

Puntos a favor: The end of the ady when i can log out of Connectwise.
The Contract part and some automation is good.

Contras: Practically everything else:
Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting.
Then there is the general support - lacking to say the least.
Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in the onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in.
Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how QuickBooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up.
Cloud console which was supposed to save time by synchronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work.
I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We tried to reach out to CW but they're not helping

  • Fuente de la reseña 
  • Publicado el 11/01/2019
Michelle D.
Purchasing manager
Tecnología y servicios de la información, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    2/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 05/06/2020

"Good but needs work "

Comentarios: It is fair it def needs work and live customer support over the phone.

Puntos a favor: Fairy easy to learn and some
Features are great like service board and scheduling.
I like the ability to send my PO’s directly from the software.

Contras: Purchasing tab needs major work. You can have several back to back chats with support about the same issue and explain it the same way yet each time you get a completely different answer from each agent

  • Fuente de la reseña 
  • Publicado el 05/06/2020