Opiniones de YourMembership

Great value for your money. Always improving, with no need to upgrade.

Comentarios: YM delivered a stable, reliable platform to 15 of our associations and allowed us to shift investment to other proprieties without losing features.

Puntos a favor:

Community Brands continues to invest in the YM platform, and as a SaaS product, upgrades are delivered on a regular basis without the need for continuous testing by the user base.

Contras:

Occasionally, your product enhancement request can be lost among the hundreds of other customers using the product. It is best to team up with other customers to upvote your recommendations.

Best All-Encompassing Member Solution for Organizations Without an IT Department?

Comentarios: YM has allowed us to:
a) unify all our different country operations on to a single software base;
b) replace a range of on-premises systems with a single cloud solution; and
c) meet the modern expectations of our members and customers without having to have an IT Department.

Puntos a favor:

We selected YM because it covers all the bases needed by a non-profit member organization (website, member management, donation management, groups, events and online store) in one comprehensive package. More than that - and this is the clincher - it is designed for organizations with little or no internal IT capability. You don't need a server, special equipment, or even to know programming in order to deploy and configure the solution. It is a true cloud solution, with everyone always on the same latest version - so support is excellent and enhancements always ongoing.

Contras:

When you buy a system like YM you need to be aware that: a) you won't be getting 'best in class' in each specific area of functionality (i.e. there are better web stores than the one in YM, better event management solutions than the one in YM, etc.) - but I don't think you will find a better solution across all areas; and b) this is not custom software, YM aren't going to change the software just to suit your business (rather you need to bend your business to suit the software) - having said that, YM is incredibly configurable (including the entire look and feel of the web front-end) so this isn't at all a major issue.

Very outdated in user experience and features offered

Comentarios: Bad. Using it for the last 3 years but wanting to find a better solution for our members managment.

Puntos a favor:

Probably the export / import functions and website integration that we use most. The rest is less impactful to our business.

Contras:

It is simply too outdated for us to use effectively. Interface is too simple and not attractive, files uploading too cumbersome and website management too. The members corner is too old for any of our members to even consider logging in anymore. It does not integrate with tools we use most.

Switching to YM Was a Leap In Improving our Backend Admin and Supporting Our Members

Comentarios: It has been excellent. First, we spent about 3 months meeting weekly with a YM rep ([SENSITIVE CONTENT]) to learn the system and to format our website main page. She was great to work with, very patient with us, and answered all of our questions to ensure we had a successful launch. The options and products that YM offers actually helped us to move away from some of the outsourcing that we previously had to do for some of these processes. This also helped to reduce cycle time for processes and allow our admin to spend more time on other tasks vs spending large amounts of time of fixing issues. The support system is good. It is easy to search for a topic when you can not remember how to do something are trying to do something for the first time. The write-ups or videos they have are good or you can always call and talk to someone! Most importantly, our members are way more pleased with their experience when navigating through the website for information or events than they were with our old website with our previous vendor.

Puntos a favor:

Transitioning to the YM was a lot of work but easier than I thought. A lot of work from our end in learning YM but our members found the transition to be easy and they appreciated the ease of use when logging in or when navigating the website. Easy to set up custom pages for events and for general information for our website. We can easily do more things ourselves because of the ease and flexibility of the software such as: event pages, member information, calendar of events, marketing emails, various member levels/categories, customizing certain aspects of the website, and making changes in all of these areas.

Contras:

Some aspects of the website are not flexible to change but it is not anything that is a show stopper. Ex: There is a place on the website that allows for a scrolling list of new members. But it will only list the names by first initial and last name. We wanted to list the name by first name and last name. Not a big deal but it would be a nice option to have.

Great Software!

Comentarios: The service is outstanding. My implementation person ([SENSITIVE CONTENT HIDDEN]) has been very responsive and helpful!

Puntos a favor:

There are several things that are really great about this software - it makes managing an association easy. Having the option for auto-pay is huge and the system is flexible so that we can really make exactly what we need. We are really striving to do everything in one system versus many so YM has really streamlined all of our processes.

Contras:

*Need to add duplicate search for Non Members - This is VITAL! We have tons of wasted records because there is no duplicate search for Non Members *Better way to match non member with member when the non member uses the organization name of a company that is a member *Main Dashboard needs to be configurable - I would love to add most recent email results, active quiz/survey results and non member details. Also a notification of a member switching between types *The email feature was sold to me as it was comparable to Constant Contact - it is not at all and shouldn't be sold that way. Very annoying that I can't resize pictures and add more widgets. The email feature also doesn't automatically remove duplicates so people are getting several copies of emails (also part of the issue about the non member duplicate check). It is also supposed to show the hard bounces but the report shows one number but then I get 100 bounces (delivery failure) emails to my email. *Would like to hide profile fields that we don't use from administrator view

Poor Support is not their only problem....

Comentarios: I have a urgent problem with YM at this moment -- and you can NEVER get them on the phone. It takes HOURS and HOURS if not DAYS to get responses to problems. And the response you normally get is NO- the system cant do that- or you will manually have to edit 300 records. You can't change your membership renewal date. Updates to the application are MINIMAL at best. They did roll out an email upgrade which may have helped with SPAM -- can't tell for sure if it helped. It has been about the only real upgrade I have seen in the membership side of the system. They seem to focus more of their efforts on their other applications and not YourMembership. I wish someone had told me all this when I selected YM.

Puntos a favor:

I can't say I am in love with any of the features -- it works -- but there is nothing that just says -- if I didn't have this I couldn't do my job.

Contras:

The CRM piece of this application is piss-poor at best. I guess coming from major CRM software application with hundreds of features and flexibility and being an expert on Wordpress -- the lack of flexibility in the site for managing custom pages is horrible. They should just offer a Wordpress plugin for membership management by embedding member management functions into a wordpress site -- because they suck at CRM. My Advice -- Use Wordpress for your primary site tool -- and try to embed their membership page into your wordpress site somehow. I may try to convert this way because I am tired of trying to code pages into thier site -- when tools exist such as wordpress that can easily do everything.

Wrong fit for the association, our habits, and our budget

Comentarios: My overall experience was okay, but as YM kept growing and getting more expensive, the customer service got spottier and spottier. I had the feeling that they had grown faster than they were able to keep up. When my website's appearance started to look dated, they wanted to charge me about 1/3 again what my annual fee was to change the look. I found the interface in posting content to be a challenge because I couldn't do any editing from the frontend and was constantly going back and forth between frontend and backend.

Puntos a favor:

I originally purchased this system because I wanted an all-inclusive association management and registration software which YM provided. YM also was able to integrate through an add-on with QuickBooks. It automated my membership dues invoicing.

Contras:

Price kept going up and up without a corresponding increase in value. QuickBooks add-on was an additional expense when other systems were integrated with QuickBooks Online at no additional expense. The member communication options were difficult to use and explain. My members never took advantage of them to communicate among themselves.

Single site for our members

Comentarios: Provides me an easy way to review dues and donation payments. Much better than what we had before.

Puntos a favor:

Being a portal for our members, the site allows searching for other members via numerous criteria.

Contras:

Many of our older members do not take advantage of the site as much as we might like. Not YM's fault at all. They are just not into anything online at all.

User Friendly, but has it's flaws.

Comentarios: YourMembership wasn't all bad, but accurate membership numbers are very important to my organization and this caused a headache monthly. Customer service wasn't instant, but I always got a call back within 48 hours. For us, the websites are pretty basic and outdated, unless we upgraded, which was an additional fee. It's very easy to use, but we experienced a few too many downtimes with the system. Overall, the software is good, but wasn't ideal for us.

Puntos a favor:

Your membership was really easy to use. I was able to pull reports in a matter of seconds and the dashboard was easy to understand when it was accurate.

Contras:

The data was never accurate. I dreaded doing the monthly membership report due to the fact that the number were never right and I always had to do lots of work arounds and manual calculations before presenting to my Board of Directors.

Nice product pity about the service

Comentarios: Very unsatisfactory. We were convinced to adopt the YM website capability which looks fine. Our not very complex design for Home page and additional pages is already past the one anniversary ! (only have had a home page design so far!)

Puntos a favor:

Extensive member management and dues capability

Contras:

Flexibility to change website is severely impacted by lack of Your membership development resources. Paid for development cycles are not met, and delayed continually

PNW Review of Your membership

Comentarios: I enjoy the YM membership database as it gives me all the information on our current members and lapsed members. It is a great tool to assist those members that have not yet logged into their account and try to help them to use the Chapter membership database and take advantage of the Yourmembership benefits offered.

Puntos a favor:

The integration was easy to use and learn. I like the email campaigns that go to all the members. This is easy to use and a great time saver on sending updates. The reports are a great tool to use for pulling special member reports. The ease of entering new members is a plus. We import new members form our outside Headquarters and this is a great tool.

Contras:

I don't like the option to invoice members for renewals because if they do not pay the renewal - we need to credit the invoice and both transactions are sent to our quick books. When in quick books we can see both the pledge the month it was submitted to the member - but several weeks or even a month later if they do not renew we have to issue a credit. This then shows up in quick books and difficult to determine what it is. Therefore because of this I no longer send membership renewal invoice out as it is an accounting nightmare. I wish there were a easier way to send membership renewals without being sent to quick books.

Good value, but missing key components

Comentarios: There are some amazing folks at YM, but the support seems cyclical ... times when you get timely, responsive help; times when you get ignored.

Puntos a favor:

YM is Inexpensive, and it is also relatively easy to learn;.

Contras:

The accounting side of YM is sorely lacking, as it membership tracking.

A VERY basic AMS and struggling to keep up.

Comentarios: Last year, they were down because they didn't understand SQL and had issues. The WHOLE system was down off and on for over a month. It paralyzed us. Our only consolation, it happened to everyone, not just us. Management is removed from the everyday member and it shows. Overall, the system has done the barebasics OK, but if you venture out into other areas like email marketing, events, community engagement, the system doesn't do anything beyond the basics well.

Puntos a favor:

It is generally simple to edit a webpage. Finding a member is generally also simple. The integration with the website is OK BUT you are on your own for design.

Contras:

1. slow support 2. staff that don't follow up or inform you of support status for DAYS when you have an outage 3. The API is quirky and constantly giving us issues that our third party always finds is YM's issue. We were recently down for 3 days because they couldn't white list an API return URL properly. 4. Get ready to be just a number. 5. Calendaring features for recurring events doesn't work. You configure 8 events and it shows 4 online leaving you the option of configuring every event individually IF You want it to work correctly.

A Great Customizable Platform

Comentarios: The experience has been good. We have integrated the basic platform with Freestone's learning platform, and have several pages linked to other services. The integration is seemless.

Puntos a favor:

YourMembership is almost entirely customizable, and their support team is always available to help. Once setup, I save hours a week by pulling customizable dynamic reports and by reviewing the critical information on the dashboard.

Contras:

I find the email blast portion is clunky. I cannot duplicate a campaign and the HTML editor and preview show the page differently than when it is sent out. I've learned to review the campaigns from several platforms outside of YM to preview.

Enthusiasm Wanning

Comentarios: I used to be a HUGE supporter of YM. However, as they have grown, they have not kept up with staffing requirements and service is what is suffering. It takes weeks to get responses to tickets and when someone does respond, they seldom have a solution because they just aren't trained adequately.

Puntos a favor:

YM is functional and fairly easy to use. I like that there are updated and improvement made regularly.

Contras:

Things have been changing over the past few years as YM has grown. They are now starting to charge more for things like the REST API. They also put deadlines in for conversions such as transitioning from the current API to REST API and then do not have the support to assist as needed.

If I Could Give 0 Stars

Comentarios: Run far far away - if you're considering YourMembership - just don't.

Puntos a favor:

Nothing - absolutely nothing. This sounds harsh but I can't think of one redeeming quality. The backend of the software is so outdated and hard to use.

Contras:

Everything - literally everything. This software is not easy to use, not easy to learn to use, and not easy to troubleshoot problems. Customer service is basically non-existent - you're on your own. Their system regularly shuts down completely, leaving you without a working website. This happened during an important event of ours, which was horrible. Customer service claimed they would be working on it, but it took days to fix. Oh and there is a limit to how many records you can have on this software - they make you pay extra $ above a certain number which is ridiculous. Bad bad bad

Comprehensive Solution

Comentarios: I'm not quite at the point of moving on, but I'd really like to see them make some enhancements to keep customers.

Puntos a favor:

YourMembership is a comprehensive solution for small to mid-size associations. It handles most functions on its own and plays well with other systems via API.

Contras:

Some dislikes include the website (I'm not an html coder; this should be easier); integration with QuickBooks; inability to dedupe or merge nonmember records; too few renewal reminder options; customer service. Customer service if you can get on a chat is usually pretty good. If you can't, it takes forever. And if anything goes to another tier you'll never get it resolved. I've had something with Tier 3 for over 18 months.

Highly recommend YM to other associations

Comentarios: Very positive, I enjoy using YM and would highly recommend it to colleagues.

Puntos a favor:

Overall easy to use and navigate. Customer support is TOP NOTCH, especially with the new chat feature offered.

Contras:

There need to be multiple invoice template options, especially for membership renewal time.

Great System

Puntos a favor:

I love the ease and convenience across the web design, membership management and the On-Demand educational component.

Contras:

We have a few difficulties getting speedy responses on open tickets from time to time, and would like a few membership cleanup fields edited but overall it's great.

Great All-In-One Option

Comentarios: We have had a great experience thus far with YM! If we needed help getting something set up or corrected, we are able to contact support and receive almost immediate assistance. The ability to collect membership dues, event registration payments, provide an informative website, manage membership records, etc. all in one place is great and it's easy to use.

Puntos a favor:

I like that everything we do is in one spot! We are able to manage our website, database and memberships, as well as events all with YM. I also have found it quite user friendly which is nice when I do not have much time to devote to figuring out how it works.

Contras:

I wish it were a little easier to see our membership numbers but we have more than one organization represented in our database so I'm not sure if that's possible and I have not had the time to talk through with YM what our possibilities are with finding a solution to something like that.

Big product and big value

Comentarios: Yourmembership as a product solves the needs we have as an organization. They have great customer service and are always willing to go the extra mile to keep valued clients. I look at it as a two way relationship, we are good to YM so they are good to us. People in leadership, are the kinds of staff members they need to keep around and find a way to clone. We have never had a bad experience that he or others on the YM team couldn't solve.

Puntos a favor:

It's literally an all in one platform, I can do ANYTHING with Yourmembership for my organization. This kind of robust product doesn't come with a robust price tag it's price fairly and affordably. Another upside, is we can have a beautifully designed website thats mobile responsive and its all a part of the yourmembership product. This eliminate the need to have to find a contractor to build us a wordpress site.

Contras:

There are some things in the backend/product that could still use updating but I know it's something that the YM team has told me they are planning in their roadmaps for the future. (Groups, forums, and blogs)

Great overall software for Member Association CRM and Website Management

Puntos a favor:

Ability to customize and good customer support.

Contras:

Can take awhile for new features to be implemented

Not a very happy experiwnce

Comentarios: I have yet to see benefits from this software that I can't get somewhere else. Granted it keeps track of all of my members but so do other software companies

Puntos a favor:

It is easy to download lists that you need of your clients or members, that is about the only thing that I like about it

Contras:

I do not like the support team. I put in a ticket almost 24 hours ago and haven't heard anything back. Any time that I call I get sent to a voicemail. My company has been with them since 2012 and paid 7K a year but when I need to change the look they want 2.5K more. We are a non profit and are on a much smaller budget so this is alot. As soon as my board approves it I will be taking my business to another company. If you are a large company that needs many bells and whistles then they might work for you but we don't and it makes navigation so hard. It was easier to create a new website through Wix and send a newsletter through their platform than to send something through your membership. I'm sure that for some companies this is what they need but if you are a small business or non profit there are much better options out there like Alumni360, Memberclicks, Member 365 and others

Membership Software

Comentarios: Customer service is very poor. If we do manage to get help the assistant is not at all familiar w/the softwares capabilities. Often that person is hunting & pecking for answers same as we do.

Puntos a favor:

Membership Search is about it. Everything else is very difficult to navigate.

Contras:

Inability to get data needed for reporting, no query ability. Not able to invoice to a Master Account w/out having the Master Account actually log in to gather invoices. Event planning updates is never seamless. If there is a correction that is needed to the Event, updates fail. Membership Invoicing is a Nightmare. Every year there is duplicate invoicing.

Support

Comentarios: YourMembership is a robust software. We have had challenges over the years and have had to create many work a rounds to meet our needs.

Puntos a favor:

Accounting component within the system. Able to create and send out emails within our system. We appreciate the various analytics available.

Contras:

Inability to have multiply invoice template options available. Within our organization there is a need to have an invoice template for membership, once for store purchases, one for events and one for donations.