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Sobre GoFrugal

Punto de venta, inventario y soluciones de software contable para comercios minoristas. Restaurante y empresas de distribución con prueba gratis por 15 días

Descubre más sobre GoFrugal

Puntos a favor:

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need.

Contras:

This creating a lot of financial trouble for us.

Valoraciones de GoFrugal

Evaluación media

Facilidad de uso
4.4
Atención al cliente
3.9
Funcionalidades
4.4
Relación calidad-precio
4.3

Probabilidad de recomendación

8.1/10

GoFrugal tiene una valoración global de 4.4 estrellas sobre 5 según las 198 opiniones de usuarios de Capterra.

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Filtrar opiniones (198)

Safraz
Safraz
IT Consultant en Trinidad y Tobago
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Bang for your buck!

5.0 hace 3 años

Comentarios: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Puntos a favor:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Contras:

No cons so far. However I have to populate this field.

Respuesta de GOFRUGAL Technologies

hace 3 años

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Sorabh
Director en India
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

GoFrugal is the Best

5.0 hace 4 años

Comentarios: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Puntos a favor:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Contras:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

Abhishek
Director en India
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Poor After sales support

1.0 el mes pasado Nuevo

Puntos a favor:

Minimal design fast billing Nothing more than this

Contras:

Lot of cons, majorly the customer support team and their responsiveness when a major issue is there. The developers are still trainees

Usuario verificado
Usuario de Linkedin verificado
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Fast updates on government mandates and custom requirements.

5.0 hace 3 años

Comentarios: Safe and Good.

Puntos a favor:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Contras:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

Respuesta de GOFRUGAL Technologies

hace 3 años

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

RAMESH
PARTNER en India
Ropa y moda, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

One of the best Retail POS in the industry

5.0 hace 3 años

Comentarios: My overall experience with the software is so good. Its features meets our expectations.

Puntos a favor:

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Contras:

It becomes very slow if the system is idle for a long time.

Respuesta de GOFRUGAL Technologies

hace 3 años

Dear Mr Ramesh, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our technical person will reach you on the system slowness issue

najmal.k.v
Head technical operations en India
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Software for chain stores

4.0 hace 3 años

Comentarios: Good product

Puntos a favor:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Contras:

Pos application can be faster little more

Respuesta de GOFRUGAL Technologies

hace 3 años

Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.

Mike
Tech lead en Nigeria
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Going frugal with Gofrugal

5.0 hace 3 años

Puntos a favor:

Extensive Built-in Features, support, and ease of use

Contras:

Installation and upgrade time can be improved

Respuesta de GOFRUGAL Technologies

hace 3 años

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

ajay
Business en India
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Smart Baniye

5.0 hace 4 años

Puntos a favor:

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Contras:

Offer Management Feature is not upto the mark.

Vikas
Owner en India
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best software for retail

5.0 el año pasado

Comentarios: User friendly , fast working and easy learn and best to train any one

Puntos a favor:

Billing easy to do , inventory management is very good and User friendly

Contras:

Gosecure due to multi data- base so I am unable to use

ARCADEUS
ARCADEUS
Systems Administrator/ICT Service Desk en Kenia
Usuario de Linkedin verificado
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Suam Hardware Ltd With Gofrugal

4.0 hace 5 años

Comentarios: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Puntos a favor:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Contras:

No customer reward program on the Android app but soon it will be worked on

DINAKARAN
IT en India
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

GoFrugal

4.0 hace 3 años

Comentarios: If any new development required based on our business requirement, it is taking to complete too long time to take discuss, meeting, development & delivery

Puntos a favor:

Online credit limit / days approval HQ reports Consolidated TB / P&L and BS reports

Contras:

Patch update very critical some times each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet Online transactions in cloud based Outlet connect to customer support team (online support) it is taking the connection more than a half day also We have only 1 server & 1 client for each outlet, If support team connected unable to use Backup taking more than 30 mins some times centralised options superuser & users in outlets Backup need to update external hard disk or in cloud from outlets Stock Ageing report in HQ Offer / Discount reports

Respuesta de GOFRUGAL Technologies

hace 3 años

Dear Mr Dinakaran, Thank you for your feedback. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. Also our team member will reach you along with the next step of action on the feedback you have shared.

Usuario verificado
Usuario de Linkedin verificado
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: GetApp

my honest recommendation. Do not even try GOFrugal

1.0 hace 4 años

Comentarios: Very bad customer suport. They will stop interacting if thy are unable to solve problems

Puntos a favor:

no Pros. The software is not user friendly

Contras:

This is my honest review. This software was recommended to me by a retailer in ooty. On contacting the bangalore office, i was visited by their area manager and [SENSITIVE CONTENT HIDDEN]. I paid Rs 10000 as advance for them to start installation and training on day one an inexperienced person visited my place and could not install properly even after spending 8 hours on the job. clearly he was not trained and kept calling his office for clarifications. He could not finish the job On day 4 after numerous calls i was visited by [SENSITIVE CONTENT HIDDEN] who spent nearly 5 hours trying to install. Nothing was done to my satisfaction. He told me to start using and any bugs and clarifications would be sorted out the next day I started using the software and encountered millions of bugs, i made a note of every one and contacted [SENSITIVE CONTENT HIDDEN]. He told me he would follow up and solve any issues facec by me. That is the last i heard from them. I have since installed Shoper from Tally and am extremely satisfied with it. With regards to GoFrugal I request all people who are considering it; Please do not trust go frugal. They are cheats to the core and are not interested in followups once they have taken your money. I have been trying to get in touch with them for a refund but there is absolutely no response from them

Kalyani
Retail chain en India
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good

3.0 hace 3 años

Comentarios: Customer support not apt, unable to reach the team.
Feeling tired of unsolved queries
Live chats are going on for long, quick solutions look magical to me now.
Or I am not sure if I am spending too much time with your software and coming across more problems

Puntos a favor:

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Contras:

Mismatch of data between hq and pos Unable to get rid of inactive data hence perfomance issue and long loading

Respuesta de GOFRUGAL Technologies

hace 3 años

Dear Ms Kalayani, We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

Prem
Director of Operation Department en Malasia
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Optimal Solution for Business

5.0 hace 3 años

Comentarios: Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system.

Puntos a favor:

Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.

Contras:

I dont find one when i compare gofrugal with other software.

Respuesta de GOFRUGAL Technologies

hace 3 años

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Rajitha
Proprietor en India
Ropa y moda, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

More than a decade of Quality and Assurance

5.0 hace 3 años

Puntos a favor:

I've been using their product for about 15 years, and I can whole wholeheartedly say that they've become a part and parcel of my business. They've got an intuitive deisgn that has gone through many iterations over the years. Along with constantly updating their software based on customer requirements and world needs.

Contras:

The lack of a Garment Production Module in their software has indeed caused some discomfort over the years in my business.

Respuesta de GOFRUGAL Technologies

hace 3 años

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Kajubi
Managing director en Alemania
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Gofrugal simple to use

5.0 hace 3 años

Puntos a favor:

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules. It has stock movement report status wch helps a user to indentify how product are consumed

Contras:

Gofrugal is missing with mult tasking tabs

Respuesta de GOFRUGAL Technologies

hace 3 años

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Musinguzi
CEO & FOUNDER en Uganda
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

EXCELLENT BUSINESS MANAGEMENT SOFTWARE

5.0 hace 5 años

Comentarios: That every customer who has used Gofrugal products doesnt can't move to use another software product. The reseach that was involved to develop Gofrugal software products is indeed wonderful

Puntos a favor:

1) Excellent support 24/7 2) customized for over 48 vertical businesses 3) product features are very impressive and provides value for money 4) Gofrugal Team has a very proffesional customer relationship management team 5) Price of the product is worth ROI (return on investment)

Contras:

Customised for over 48 business vertical

Aaditya
MD en India
Productos farmacéuticos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

PRODUCT AND SUPPORT

5.0 hace 3 años

Comentarios: I am very much happy with Gofrugal product with customer service and they are providing the help document with videos.

Puntos a favor:

I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order

Contras:

We are almost using all the module i dont have any particular so its good

Respuesta de GOFRUGAL Technologies

hace 3 años

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Muthu
Founder en India
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Value for Money

5.0 hace 3 años

Comentarios: Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.

Puntos a favor:

Very user friendly, has numerous features and very robust. Online support have been great.

Contras:

WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.

Respuesta de GOFRUGAL Technologies

hace 3 años

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

GANESH
Accountant en India
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

REVIEW FROM NEELKAMAL

4.0 hace 3 años

Comentarios: ITS OKAY. BUT SUPPORT TEAM SOMETIMES IS VERY SLOW. TIME TAKEN IS TOO LONG

Puntos a favor:

CONVERSION OF CHALLAN TO INVOICES. EASE OF USE IS OKAY I HAVE NOT TRIED

Contras:

INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE

Respuesta de GOFRUGAL Technologies

hace 3 años

We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

Sanjay
MD en India
Productos farmacéuticos, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Product and Support

5.0 hace 3 años

Comentarios: The support of gofrugal is very good, we get our query resolved prompetly. and you keep introducing new features like cloud backup and mobile app is very good for business

Puntos a favor:

Billing and accounting is very convinient and the report generation is very useful for further analysis

Contras:

Backup is very slow at the exit of the software

Respuesta de GOFRUGAL Technologies

hace 3 años

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

MEDHA
proprietor en India
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

RPOS review

4.0 hace 3 años

Comentarios: its good and easy to use

Puntos a favor:

Its easy to use. easily understandable. User friendly.

Contras:

There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers

Respuesta de GOFRUGAL Technologies

hace 3 años

Dear Medha Joshi, Thank you for the review. We will definitely look into your feedback and add the self-help videos on the missing modules. Also we will plan for webinars in the upcoming weeks.

Neelakandan J R
MANAGER en India
Sector textil, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

useful software for inventry

5.0 hace 11 meses

Comentarios: This software billing purpose ok.

Puntos a favor:

Billing and for the sales purposes the billing is useful.

Contras:

Inventory having some concern and the offer was not fully completed.

Sathyamurthy
DX Operation en India
Productos farmacéuticos, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Improments

3.0 hace 3 años

Comentarios: Good

Puntos a favor:

Reduced time consuming of to place the order and generate invoices within business SLA

Contras:

We are expecting customer support and product enhancement as per business requirements

Respuesta de GOFRUGAL Technologies

hace 3 años

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Eni
Managing Director en Nigeria
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent Product

5.0 hace 3 años

Puntos a favor:

Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals

Contras:

The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.

Respuesta de GOFRUGAL Technologies

hace 3 años

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.