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Opiniones de authorize.net

Sobre authorize.net

Servicios de pasarela de pago IP que posibilita que los comerciantes autoricen, liquiden y administren tarjetas de crédito o cheques electrónicos.

Descubre más sobre authorize.net

Puntos a favor:

This suite of features is essential for the day to day running of our business. Vastly improved customer support.

Contras:

There is no text to pay feature. Right now we can only email invoices.

Valoraciones de authorize.net

Evaluación media

Facilidad de uso
4.2
Atención al cliente
4.3
Funcionalidades
4.3
Relación calidad-precio
4.3

Probabilidad de recomendación

8.0/10

authorize.net tiene una valoración global de 4.4 estrellas sobre 5 según las 169 opiniones de usuarios de Capterra.

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Filtrar opiniones (169)

Nipon
Nipon
Executive Director en Bangladés
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

They are still providing the best card processing services for websites & online shops!

5.0 el año pasado

Comentarios: Great! I call them the universal card processor for almost every sort of business

Puntos a favor:

You might not hear a lot about them these days but actually they are the biggest network of merchant account provider processing card payments for almost every type of businesses since the beginning of e-commerce. They offer plan for high risk business sectors too and process cards in a lot of currencies. Plug-ins available for almost every platform out there and clear payments to bank daily.

Contras:

I found there interface little tricky and needed expert’s help to integrate with my e-commerce site.

Sonny Tee Influencer
Sonny Tee Influencer
CEO en Francia
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Simple and Easy To Deploy

5.0 hace 2 años

Comentarios: Overall, after the initial phone calls and emailing documents, its been a pleasure using the service. No headaches and it just sits in the background doing what its supposed to be doing.

Puntos a favor:

I like the ease of use. and ease of deployment of the service. my main reason for using it is because ITS not all the other providers out there. its a REAL merchant account.

Contras:

The actual process to get approved is LONG and kind of a pain because it is a REAL merchant account, they also do a hard pull on your credit, which was less t Han ideal but a pessary evil to get the service.

Bradley
Marketing Director en Canadá
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great compliance tool for pro users...

4.0 hace 3 semanas Nuevo

Puntos a favor:

Ease of setup and integration with existing web platforms.

Contras:

Customer support was a tad lacking. Took far too long to get answers to generic questions.

Josh
Josh
Managing Member en EE. UU.
Usuario de Linkedin verificado
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Slow Payments, Convoluted Explanations for Account Use

3.0 hace 2 años

Comentarios: Overall, Authorize.net has some benefits like customer trust and fraud prevention and if you are good at code, it might be great for you. Otherwise it seems a little outdated and complicated to set up and use beyond their automated features.

Puntos a favor:

I do like that Authorize.net is pretty widespread in its use, and that I feel I can implement it in a variety of mediums including SuiteDash CRM and Payments, my website, etc. It is rather versatile in that sense and allows for customization or more simplicity if needed.

Contras:

If you are doing anything beyond setting up Authorize.net with them directly and having them manage your processor, it is really difficult to figure out what to do and what you need. Customer service is great, but I prefer to just get things done on my own without multiple phone calls to set things up. Payments come slowly and it just overall feels really outdated for me.

Valerie
Owner en EE. UU.
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

less expensive versions

5.0 hace 3 meses

Comentarios: it is okay, but possibly will be looking for less expensive options that might be mobile

Puntos a favor:

very nice staff, always helpful when I need it.

Contras:

small businesses need less expensive options, I do not have a credit card option to scan out in the common room, just my computer. The hand held unit that I was given years ago, never worked and [sensitive content hidden] never tried another option.

Joe
Marketer en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

A Bit Dated, But Functional

4.0 hace 3 años

Comentarios: Overall, positive experience. Had one day where the servers went down and were unable to take payment for a couple hours. Other than that, zero outages or complaints.

Puntos a favor:

We've had very little problems with fraudulent payment attempts. Security settings are quite customizable and ease of setup is good.

Contras:

The interface is a little outdated. Other processors like Square and Stripe feel more sleek and modern, more navigable.

Usuario verificado
Usuario de Linkedin verificado
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Great support, easy to manage.

5.0 hace 9 meses

Comentarios: Its been a breeze. Every time we have questions, their support staff is ready the help.

Puntos a favor:

Price, support, API integration, Security settings, customization.

Contras:

none. I don't have any cons to report.

Neda
B&B Owner Operator en Canadá
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Reliable and up to date service

4.0 hace 8 meses

Comentarios: It has been great for the last few years

Puntos a favor:

Ease of use and integration and good customer service

Contras:

I can only cancel a transaction after 60 days and because we take the deposit months in advance, it can become an issue due to cancellation of our booking

Santhosh Kumar
Executive en India
Empleo y contratación, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Authorize.net is controling of financial transactions

4.0 hace 7 meses

Comentarios: as an accountant Iam a user of Authorized.net for the controlling and identify the error while doing the payments

Puntos a favor:

In Authorize.net I like mostly it is useful for merchants and vendors for controlling the payments of their customers. It is very secured software and we can control fraudulent transactions.

Contras:

Authorized.net need to implementation on cutomer id with recrring card details removing if it is impelmented it will helpfull to many vendors like us so we can easily identify the error while doing the transactions

Charline
Owy en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great customer service

5.0 la semana pasada Nuevo

Puntos a favor:

Great customer service, helpful on the phone!

Contras:

None so far, been a new user recently. No complaints yet

Usuario verificado
Usuario de Linkedin verificado
Grupos de reflexión, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It's been great for our business

5.0 hace 5 años

Comentarios: Authorize.net has been super simple and straight forward to use. I've been able to cancel a charge that was made in error before it even hit a card. I get full details of who is purchasing and how much. I can look up transactions easily. It's been a great second backup system for us as far as credit card records. It's been very easy to implement on our website and we've been very happy.

Puntos a favor:

I have loved using Authorize.net. Often I have to go back thru our credit card records to check how much was charged or how much was refunded. It's great to be able to look up via credit card number or names. Customer service has always been excellent whenever I've needed to contact them. I also like that I'm able to run reports of all of our transactions when I'm trying to compartmentalized different amounts and categories. It works well with our registration system.

Contras:

I wish that we were able to issue refunds after the 3 month period. I know we can lose some of our security measures to allow our system to automatically refund but we don't want to do that. Instead we take the cc number and manually enter it into a different refund system for those return that are past 3 months. I think the security issue is a mandated issue and there is not much Authorize can do. I do wish the downloads went to a simpler to read excel format but I tend to take the CSV file and do what I need to do to make it work.

Katharine
Lead Box Office Representative en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Authorize.net is a good standard for authorization terminals!

4.0 hace 5 años

Comentarios: It allows for our business to run far more smoothly in contrast with our clunky patron CRM software. It's a solid product to use and while it has it's flaws, is nothing short of consistent. Less frills and smooth than Square but in many ways far more direct and clear.

Puntos a favor:

- Very easy to use towards transactions, refunds and troubleshooting any and all patron issues within our site. -Allows to run reports for settled transaction, dispute declined transactions and see where fraudulent purchased might occur. - Has access to extended actions that allow us to void transactions, go into our accounts linked to the terminal and locate specific details we cannot always locate otherwise.

Contras:

-Can be a bit slow with processing requests or locating specific transactions. -Is temperamental with the variables (i.e. first, last name, zip code, etc.) when running reports. Have to be careful when entering data, must be exact or actions may not always be carried out clearly. -Running reports will not show transactions within the last business day, setlled or unsettled. -Processing refunds has a 90 day limit.

Katherine
Development Director en EE. UU.
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Authorize is a Must for Fundraising

5.0 hace 3 años

Comentarios: Authorize allows our office to be efficent in collecting payments for our campaigns and track donors. It also is a quick way to look up past payments in the transaction search-- a feature we use weekly!

Puntos a favor:

Our office can do everything with Authorize.net...track payments, set up recuuring billing, recharge community members. Our favorite feature is how we get an email everytime someone uses the credit card form on our website so we do not have to go into Authroize.net to pull up information.

Contras:

Our office would benefit from the last 4 digits of the credit card in the email that is sent to us after someone makes a payment.

allie
Director of Membership en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Decent Merchant Services

4.0 hace 4 años

Comentarios: As I mentioned above, it integrates well with our website and is easy to do transactions on the app. It's nice not to have to worry about merging systems.

Puntos a favor:

I like that Authorize.net is easy to integrate into our website and other things that we use to accept money. It makes it seamless when needing to do event registration. They also have a great app you can download and use for transactions which I really like and has been a simple way for us to take money at events. Definitely recommend.

Contras:

I haven't found anything with the software I don't like. It seems to be good for our needs and we don't plan to switch anytime.

Tiffany
Administration en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Simple, easy, effective

4.0 el año pasado

Comentarios: Overall, Its an okay software. If you are looking for the most basic cost-effective system then Authorize.net is great. If you are looking for some bells and whistles with more options of what you can do, I would suggest something else.

Puntos a favor:

The fees are much smaller compared to competing software. Reports are easy to read and find.

Contras:

If any refunds or evaluations need to be made for a payment, you must wait at least 24 hours for the transaction to settle before processing any type of refund. This has caused some issues with customers and would love to be able to do it on the spot. The launch of the software was a little shakey. We received multiple error codes that customer support could not help us with.

Usuario verificado
Usuario de Linkedin verificado
Entretenimiento, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Straightforward payment processing!

5.0 hace 5 años

Puntos a favor:

Authorize is really easy to use. Some payment processing platforms can be difficult and frustrating to use. When processing a payment using Authorize, you simply fill out the necessary information and you're done. If the transaction is declined, it will even tell you why, which is helpful when people want to know why their payment didn't go through.

Contras:

I like pretty much everything about the software... at least the functions that I use regularly and am familiar with.

Diane
National Sales & Project Managr en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent customer service

5.0 hace 3 años

Comentarios: Excellent. Whether I have a technical glitch or need an increase in a credit line, the customer service department has been great.

Puntos a favor:

Ease of use. With minimal training, you are able to process credit cards and checks, check on transactions, credit back charges and run reports.

Contras:

I don't have anything negative to say about the product. I've used it for 10+ years and any issues I've had have been immediately handled via a phone call to customer service.

Paul
Manager en EE. UU.
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Basic processor

4.0 hace 2 años

Comentarios: We have used AuthorizeNet for over 20 years for our business. The product is solid and stable.

Puntos a favor:

The easy to navigate menus are very intuitive and simple. You can easily find what you need quickly plus it has a QuickBooks download feature.

Contras:

In the transaction statistics report there are no hyperlinks to expand the report data. This is a minor thing, you just need to go to the Reports, but it's a feature some other processors have.

Usuario verificado
Usuario de Linkedin verificado
Ropa y moda, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Apparel Website

5.0 hace 5 años

Comentarios: Overall, Auth was reliable and accurate.

Puntos a favor:

High visibility into transactional activity. Reports were thorough and I relied on them for my monthly finance reports.

Contras:

Not sure if this still applies, but since it's a payment processor, you still need a second system to house all the bank data (like a Heartland, etc). This was important when dealing with chargebacks. Would be nice to have it all one system.

Mia
Business Manager en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Report Review

5.0 hace 2 años

Comentarios: Authorize.Net helps me to track our income through online bookings. It summarizes each transaction in a trackable way and helps me transfer them over to Quickbooks.

Puntos a favor:

I don't feel like I use Authorize.Net to its fullest. My primary use falls under the reports, but I appreciate the ease of use.

Contras:

The biggest con is probably feeling like I am under utilizing the software.

Heather
A/R Lead en EE. UU.
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Authorize.Net

5.0 hace 4 años

Comentarios: Great experience over all. It has run smoothly for us for years.

Puntos a favor:

Easy awesome way to have your payments run through your merchant account. We have ours integrated with a billing system and it run's smoothly with virtually zero problems.

Contras:

There is not a printable format for the eCheck monthly statement so that makes it cumbersome to enter the fees.

K.C.
Sr. AR Specialist en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Get's the Job Done

5.0 hace 7 años

Puntos a favor:

I have used Authorize.Net for about 2 years now and I have rarely ran into any problems. I love the clean format and it's easy to get the job done. I would recommend this product.

Contras:

The interface of Authorize.Net hasn't changed in the 2 years I've used the software. So I'd say my only request to improve the software is add some cool new features every once in a while.

Joel
Head Admissions Coach en EE. UU.
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Company Focused Software!

5.0 hace 7 años

Comentarios: Light University Online has been using Authorize for the last 5 years and we have been very happy with their program and focused on any customization needed for our company. The integrations that we need, reports, and user-friendly services for sales are perfect for our daily income.

Puntos a favor:

Integrations for customization needed for our services.

Contras:

Archive dates of transactions going back later and import of data from other software.

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Works great...until it doesn't...

3.0 hace 4 años

Comentarios: Customer support is fairly competent but several were smug. And I'm not only referencing the issue I had with the transaction limit (where I was obviously frustrated), I have had several communications and about half were less than friendly/helpful. Never saying anything overtly negative, but just bad attitudes and not treating people like valued customers.

Puntos a favor:

Competitive rates. Set up was relatively smooth,.

Contras:

1) No alerts when you're nearing your transaction limits. 2) Going over your transaction limits is VERY painful - they hold on to your funds and request a ton of information (more than I gave them when we signed up), and once you've hit your limit, you're funds are permanently on hold until you jump through all of their hoops (e.g monthly transaction limit of $X, monthly transactions of $X - $1 = no problems, monthly transactions of $X + $1 and your account is frozen indefinitely, even when the next month comes and you're assuming that you have $X limit again - NOPE!).

Dave
Sr Network Administrator en EE. UU.
Comercio mayorista, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good Product - Solid

4.0 hace 5 años

Comentarios: The days of waiting for a modem to connect and bring back the results in 30 seconds are gone. If you have an internet connection, you can authorize credit cards.

Puntos a favor:

This software is always up, ready and waiting. We have never had an issue with down time, and the response is almost immediate.

Contras:

We had an issue where the bank and Authorize.net had an issue, and we were the middle man. I dont feel like they proactively tried to help and fix the issue our bank was having.