Opiniones de Fiserv

ESTAFADA POR LA FISERV

Comentarios: ¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡Pesima!!!!!!!!!!!!!!!!!!

Puntos a favor:

Nada, fui estafada el año pasado, llamé y me dijeron que fue un error (nunca me devolvieron el dinero) y este año me volvieron a estafar

Contras:

fui estafada el año pasado, llamé y me dijeron que fue un error (nunca me devolvieron el dinero) y este año me volvieron a estafar

Payeezy is Easy

Comentarios: Easy to use and will continue to use it.

Puntos a favor:

It is quick and easy to take payments. I love that it syncs with QuickBooks and Invoice ASAP and I can see who has paid and when. Easy to resend receipts.

Contras:

Sometimes the system will lag when talking to other programs.

Fiserv is an Ok Choice for a Mid-Size Bank

Comentarios: We use Fiserv as our ERP system with general ledger, loans, and deposits. The system performs adequately. It could present its information in an easier-to-use, more valuable format.

Puntos a favor:

It is consistent in the way it works and the information is presented across modules. They do provide pretty good customer service.

Contras:

There isn't enough trend data presented graphically. It needs a business intelligence and visualization capability. Nearly everything you want to do with the software that is not exactly day-to-day processing requires additional charges which aren't insignificant.

If I knew then what I know now

Comentarios: Fiserv and clover POS are same company
They are both equally as bad, time-consuming, rude and disparaging
Extraordinary long wait times one company will keep you on hold for an hour. The other company will keep you on hold for an hour and a half.
After four years of using their services
You find out how many better options are out there. My advice is a small business owner just don’t use Clover, or fiserv
Save yourself, a lot of money, processing fees, the four different bills you get every month and use a different company. Believe me, you won’t regret it.

Puntos a favor:

At the time it was available And I didn’t know any better

Contras:

5 1/2 years later and much more business savvy I would not recommend as a matter of fact I can’t imagine a worse business decision, one of the most costly business decisions I’ve ever made and I have an 85% profit margin

Great system

Comentarios: Overall I like Fiserv's system that we are using. I think it has a lot of great features and the navigation and easy of use are great. Again, the version that we have is a bit behind so it can be difficult when trying to do new things or implement certain things, but those few things are minor. For us easy of use is one of the most important features.

Puntos a favor:

It's easy of use for the most part is what I like about it. Fiserv's core systems for financial institutions are very user friendly for front and back office staff. For myself, I can easily create screens and edit existing screens without it being too difficult.

Contras:

The version of the software that we have seems to be a bit older unfortunately. This makes certain changes or things that we would like to implement difficult. For somethings in the system it is a one or none where you either give all access or no access.

Sneaky extra charges

Comentarios: When I finally gave up on this service due to glitches and increasing fees and went to a more reliable service with lower fees I was hit with a $110 Closure fee! When I started this service several years ago, I had specifically asked if there was a fee to leave the service and was told that there was no such fee.

Puntos a favor:

It usually worked ok but the connection was poor.

Contras:

Poor connection. To receive payments I had to stand outside my practice with the merchant terminal held above my head!

Antiquated Phone Banking options - Maxxar

Comentarios: Overall the experience with Fiserv is lacking. From the product itself to the client support portal. Although I am sure potential clients wouldn't be looking in to this specific product, however, the lack in support has also been discouraging. Make sure to do your research on products and get references if possible.

Puntos a favor:

The Maxxar software for phone banking is very basic. It makes it easy for the end user to use as there are not many different options to confuse users. Often our user base for this software is not as tech savvy as others, which draws them to utilize this option.

Contras:

The Maxxar software that we use is antiquated. There are no fancy features, no voice options, and no potential for this software to be updated. We have had issues with the service being disrupted many of times which results in us having to reset our server to get it to work again. It seems that since there are newer technologies available for this type of software, this product has gone to the wayside.

Great Credit Card Payment Solution

Comentarios: This is a great solution to a previous credit card processing option that was being utilized.

Puntos a favor:

This is extremely easy to use as all it requires is an internet shortcut on the desktop. This makes it really easy for end users as all they have to do is fill in all the customer's information in the blanks and hit submit. It is easy to find previous transactions and keep track of payments. It's easy to print receipts for the customer and payments process very fast.

Contras:

When printers mess up it's sometimes a pain to track down a receipt to print it for the customer once the window has been closed. It's also a hassle when a password is forgotten as only an administrator can reset a user's password.

TOO EXPENSIVE

Comentarios: WHEN I OPENED MY AGENCY I TOOK WHAT EVER THE BANK TOLD ME TO TAKE, I LATER REALIZED THEY WERE CHARGING ME AN INSANE AMOUNT OF FEES AND TO CANCEL SERVICES THERE WAS A LINE IN THE CONTRACT THAT SAID I WOULD HAVE A CANCEL FEE OF 5K. YEAH, THAT ANGERED ME. I AM GLAD THAT IS FAR BEHIND ME.

Puntos a favor:

IT WAS DIRECT FROM THE BANK, SO ANY DISPUTED CHARGES WOULD BE HANDLED BY THE BANK. AND IT TAKES PRETTY MUCH EVERY CREDIT CARD TYPE. ALSO PRINTED THE RECEIPTS FROM THE MACHINE AND WAS CONNECTED WIRELESS., EXCEPT POWER CORD.

Contras:

FIRST DATA WAS VERY EXPENSIVE AND IN REALITY FOR A NEW BUSINESS NOT A GOOD PURCHASE WHEN YOU HAVE TO USE YOUR NEW COMPANIES MONEY WISELY.

Decent software, bad price.

Puntos a favor:

Simple to understand and utilize. Not too glitchy, seems to be well programmed. Does what it's supposed to.

Contras:

I haven't been very impressed with the price. There's also no flexibility with the lease, and the cost seems excessive. Will probably switch companies as soon as our lease has expired.

Compatible to paypal

Comentarios: I was not impressed because of the timely manner in transaction timing.

Puntos a favor:

Different languages to help people that are limited.

Contras:

Not as fast transactions as they advertise.

Executive Manager

Comentarios: Stay away! This company does not care about you or any business owner. They placed a hold on our account because client decided to pay by wire and refunded their credit card. Fiserve placed a hold on all our client funds. We provided them all the information they asked for now they keep telling us "They" will get back to you. Its been over a month and our clients are complaining why their cards are being charged and filing disputes when there is no dispute. Its awful, this company is not able to handle the amount of business they have. And business owners pay with their reputation. Stay away is all I can say. Stay away.

Puntos a favor:

When we started with them the salesperson was very nice and painted a pretty picture.

Contras:

Holding our money hostage due to their lack of staff or care for their customers.

Great Credit card processing

Puntos a favor:

Is a big company with great produts and services

Contras:

Waiting time is occasions to support take

Great software for taking credit card payments. Super easy to use.

Puntos a favor:

I like how simple the program is. Its as easy as filling in all the customer's information in the blanks and hitting submit. Its great way for our service techs to collect over the phone. I also like how easy it is to find past transactions; you will never lose track of payments. Our customers really like the email receipt function. They know almost instantly that they were charged the correct amount.

Contras:

DO NOT FORGET YOUR PASSWORD. You will get locked out of the system, and if you are not an administrator you cannot reset it. It is a great security feature, but make sure you have your password memorized, and write it down after the program has you change it every few months.

Payeezy

Puntos a favor:

This software is userfriendly and easy to navigate. Use this daily to locate charges.

Contras:

I have locked myself out of the software before and waited hours to get a representative on the line to reset my password. There has got to be a better way to get a hold of someone.

Worst Company ever

Comentarios: Terrible,I suffered a $2500 loss one day over 2 Terminals,they offered zero monetary compensation,I called no less that 40 times

Puntos a favor:

Nothing,the whole experience was frustrating

Contras:

Unstable platform,no support,you get put on hold for hours to a call centre in the Phillipines

Pros and Cons

Puntos a favor:

I like Payeezy because it allows you to be paid easily! Rarely are there issues with cards being declined.

Contras:

On the other hand, the system does not store the encrypted information in a way that we can set up new donations or charge another donation if requested. New donations are POS, which means we can only change the amount of the recurring donations. Anything new has to be added to the original donation; otherwise, a customer must give their CC info each time.

Lower cost payment processing

Puntos a favor:

Integrates well with Shopify and can result in lower transaction fees. Lots of options for customization and fine tuning.

Contras:

Super difficult to navigate the interface and make changes. Still haven't been able to figure out how to change our business name on statements.

Money Network

Puntos a favor:

I like that the payment platform has so many options. First Data has it software on so many payment platforms you wouldn't believe it unless you have seen.

Contras:

none at this time. This company has GREAT software and I have been with a part of their pat form since 2014

Good credit card processor system

Comentarios: Overall good experience, they're responsive if you have any questions or need anything.

Puntos a favor:

Easy point of sale, works in conjunction with bank of america account and funds daily. Fees are similar to other credit card processors

Contras:

They hold the credit card fees and only process them once a month so it can be a bit of a hit for a small business

THE WORST CUSTOMER SERVICE

Comentarios: THE WORST. THE ONLY WAY TO SPEAK TO AN AGENT IS TO NOT INPUT YOUR BD AFTER LISTENING TO THE LOOP FOR 10 MINUTES

Puntos a favor:

NOTHING, ZIP, NADA, ZERO, NAY, NIL, ZILCH

Contras:

THERE IS NO OPTION TO SPEAK TO AN AGENT. 41MINUTES ON HOLD

Excellent customer service but may not be for a micro business

Comentarios: It was super to be able to accept credit and debit cards quickly and easily.

Puntos a favor:

This software was easy to use an implement. Customer support to get set up was quick, accessible and straightforward.

Contras:

For a very small business, the fees were more than what the business could support if there was a small down turn.

Easy to use, great customer support.

Comentarios: When I first started working with First Data's payment software I had never set up a gateway or done anything like this before. Everything was clear on how to set up the software and anything that I did not understand the support team helped me with. Our company has had an online cart now for over a year and we have not had a single issue with First Data.

Puntos a favor:

Support, ease of use, never any issues.

Robust payment processor with a slow customer service response time.

Comentarios: Great on the integration and operation side, slow on the customer service side.

Puntos a favor:

Robust and easy to navigate, set up and deploy for clients on their eCommerce sites.

Contras:

Their response time on customer service issues/questions can drag on and on. We have tickets open with them for months with no answers.

Limited Transaction

Comentarios: I had to set up a new user and was having issues. Called their tech support and the rep walked me through everything. To me his helpfulness and he waited to make sure I could do everything I needed before finishing the call. A+

Puntos a favor:

We use this for our smaller customers to pay PO's with. Very simple website, basic and easy to use.

Contras:

A little more explanation when a card is rejected would be nice without having to call in.