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Sobre Drip

Drip es el primer CRM de comercio electrónico del mundo. Miles de comercializadores B2C ya no utilizan los ESP tradicionales y están vendiendo más con Drip.

Descubre más sobre Drip

Puntos a favor:

Their multichannel touchpoints help me to maximize the contact I have with clients and make sure I'm hitting them where they'll actually see me.

Contras:

Expensive in the market when compared to other tools and it is burden for freelancers and early stage bloggers.

Valoraciones de Drip

Evaluación media

Facilidad de uso
4.1
Atención al cliente
4.2
Funcionalidades
4.4
Relación calidad-precio
4.2

Probabilidad de recomendación

8.1/10

Drip tiene una valoración global de 4.4 estrellas sobre 5 según las 183 opiniones de usuarios de Capterra.

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Filtrar opiniones (183)

David
David
Estudiante universitario en Ecuador
Usuario de Linkedin verificado
Educación primaria/secundaria, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Mi aportación a Drip

5.0 el año pasado

Comentarios: Gracias a esta herramienta puedo enviar de forma casi automática y automatizada correos que puedo programar para informar a mis colaboradores o afiliados de información importante.

Puntos a favor:

Drip me da la facilidad de enviar correos a mis afiliados de forma rápida y masiva, ahorrándome tiempo en cada sesión de envio.

Contras:

Una opción que pueden implementar es la combinación de dos dominios como gmail y hotmail.

Mark
Mark
Owner | Sales | Project Manager en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Drip is the best email/marketing automation software on the planet! I know as I have tested them all

5.0 hace 7 años

Comentarios: Drip integrates with just about everything and it is pretty easy to use. The future of marketing from your website is "website personalization" which will create a unique experience for each and every person. Your business also needs to track prospect/customer activity across multiple channels and deliver a customized experience. Nothing makes me leave a website faster than when a website asks me to download something i have already downloaded. The days of one size fits all marketing have come and gone. With Drip, and a few 3rd party apps, I believe you can deliver an online experience like no other that will surely get you noticed and help you stand above your competition.

Puntos a favor:

Drip is the dream marketing software I was dreaming of back in 2012 when I first started with another expensive email/marketing automation platform. Out of the box, Drip doesn't need 3rd party apps to format data like making sure names are capitalized. I am a marketing automation geek, and Drip allows you to add just about any other type of marketing software layer like surveys, onsite retargeting, send text messages, and even integrate Facebook messenger and Facebook ads just to name a few. (Some 3rd party apps required) Using Drip and a few items I mentioned above, you can passively profile and lead score all of your prospects to see: - which ones are hot (Drip can send an email to your sales team so they make contact), - which ones are still in research mode (send these leads more content to help them make a decision via email, SMS or a Facebook message), - and which ones are just tire kickers. No sense running paid ads to tire kickers, right? You can even personalize your website so that people who downloaded your freebie, don't get asked to download it again. That is powerful! (3rd party app needed) I have moved all of my clients over to Drip from 3 other platforms and we are seeing much better results. If you are considering email & marketing automation automation software for your business, take a good look at Drip. They have a certification program, so you might want to check out graduates to lend you a hand if needed.

Lucas
CEO en Brasil
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ok, but looks like it has no UI updates or improvements in the last 2 years

4.0 hace 2 años

Comentarios: it's been a good two years, the tool is very reliable, but it's just not worth the price compared to the competition. it is slower, difficult to handle and to create automations.

Puntos a favor:

reliable, good segmentations and data processing possibilities.

Contras:

too expensive, UI not so good, constantly slow.

Respuesta de Drip

hace 2 años

Hi Lucas I'm glad you've had two good years with Drip and find it very reliable. The UI is a focus area for us. Most find it really good. But we are always open to hearing constructive feedback from customers - thank you for that, Lucas. I wish you Happy Holidays. Best regards, Sebastian from Drip.

Steve
Steve
Digital Producer en Australia
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Difficult to use - Extremely slow and poor customer service - Dubious pricing model

3.0 hace 4 años

Comentarios: Very, very disappointing. I've tried several automated email marketing platforms platforms before Drip and had high hopes for Drip when we made the move over with one of our top client sites. I was actually genuinely excited to implement this system. In retrospect I wish I had stayed with my previous platforms. Even after several months of spending hours and hours reading support articles, raising numerous support tickets, waiting for unacceptably long delays for a response each time, we are still trying to get a basic setup implemented. This is the most frustrated or disappointed I think I have ever been with a technology provider, and I've used a lot of them over the years.

Puntos a favor:

Very powerful system and integrates easily with Shopify.

Contras:

Drip's pricing model is and system design is geared around charging you for people who are "active" in their system even if they are unsubscribed from email marketing and you can't legally email market to them. So you end up with an ever growing list in Drip that you are paying for, but not able to market to. You can implement rules/automations to overcome this, however it is extremely complicated to do and their system will reactivate previously deactivated people when a new orders comes back in from Shopify. So you end up with a tangled web of rules and automations just trying to maintain a reasonable list size of customers who you can actually market to. I don't know, but maybe they have designed their system to be unnecessarily complicated to maximise their revenue by charging for people you can't market to? Support is extremely slow and generally only half answers questions. There seems to be absolutely no regard for customer satisfaction or any assistance to actually onboard customer adequately. I won't be referringing any other client sot use Drip.

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A good ecommerce email system, but not without some flaws

4.0 hace 4 años

Comentarios: Drip was not an easy switch from MailChimp. I will probably go back to MailChimp pretty soon.

Puntos a favor:

Drip is a good ecommerce email system, particularly for Magento. It's relatively easy to set up automations and manage ecommerce contacts, purchases, and other data. It's similar to other email platforms in terms of set up, templates, and flexibility.

Contras:

The demo made it seem like the integration with Magento was the easiest thing in the world, but there were several hiccups at launch. The reporting leaves a lot to be desired, and the automations don't work as seamlessly as I'd like.

Joshua
Joshua
Director en Australia
Usuario de Linkedin verificado
Internet, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Automates ALL THE THINGS in my e-commerce business

5.0 hace 6 años

Comentarios: Overall, it has been a game changer for our digital products e-commerce business. Instead of just sending out bi-monthly email blasts to all of our audience, we're now able to put people through specific sequences of emails with relative ease. We can then separate people based on their activities and run specific promotions to those groups only. We have a long way to go and are only scratching the surface of what we can do in Drip, but already it has been a huge improvement in the way we handle our email marketing.

Puntos a favor:

It's very simple create workflows for automating email flow. This has allowed us to completely transform the way we do our email marketing in our digital product e-commerce business. I also like how simple it is to setup a new campaign. Most other tools put you through complicated settings to setup new sequences. In Drip you just see a list of the emails on the campaign and you can quickly and easily adjust the days/timing of when people receive those emails after subscribing to the campaign. There is no over the top process for editing the actual emails and you have a choice between a simple editor (which I like as it gets great engagement) or for more visual promotions you can use the graphical editor which is really just as simple to use.

Contras:

I found it better to utilise a third party software like Optinmonster to handle the actual signup forms because I get more flexibility surrounding the design of the popup. That is one area in which I think Drip could improve by offering more control surrounding that popup editing experience.

Paola
Paola
Guest Relations en Canadá
Usuario de Linkedin verificado
, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great support team -- but too much need for it!

4.0 hace 7 años

Puntos a favor:

One of my favourite things about drip is the email segmentation tools and tagging. These let me make sure my audience is always on point. Customer support is great, however due to some delays and workflow issues I found myself having the need for them a bit more than I think I should have. To the customer service that is friendly, competent, quick, receptive, and unfailingly helpful (and I've put them to use numerous times with complicated questions) To my ability to step into specific user accounts to fix things simply and quickly at their request.. Drip is uniformly wonderful. You might not know it yet, but THIS is the email service you've been looking for.

Contras:

The refreshing of the automations seems like it is not instant, so whenever I am setting something up, and doing tests, there has been some confusion as to whether it is working or not. So sometimes I have to go live with a special list just to test the automation steps which is not very convenient.

Oliver
Oliver
Network Administrator en EE. UU.
Usuario de Linkedin verificado
Consultoría de gestión, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

True, Choices have consequences. Chosing Drip has turned tables.

5.0 el año pasado

Comentarios: Very resourceful and industrious. I look forward to achieving more with Drip. It is an all in one software.

Puntos a favor:

Drip is a simple tool yet it means the world to me. On the part of it's functionality, Drip is an easy to use software, easy to launch, easy to integrate, easy to train through customization and most importantly, industrious software. It is a user friendly simple software with endless benefits. As a matter of fact, we are not even close to completely exhausting the benefits Drip carries with it. Am determined to achieve more with it.

Contras:

Drip has the most helpful help desk. They tackle question thoroughly well in case we have problems. They have handled all our issues.

Arika
Arika
Manager en India
Usuario de Linkedin verificado
Servicios financieros, 10,000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Drip: Epitome of excellence

5.0 hace 2 años

Comentarios: We have tried using Drip for a little less than a year. We have loved the innovation that Drip bring to the marketing world. Allowing to send personalized emails and get in-depth analytics using their dashboards. They also allow you to create free account with limited accessibility to test the tool. We feel this is a good ROI tool.

Puntos a favor:

1. You can send email sequences and understand who opened, clicked, or subscribed to your campaign. 2. You can also get a list of emails who unsubscribed from your campaign 3. You can always add a delay between two email sequence 4. It is possible to send bulk emails using their broadcast feature

Contras:

1. It is not the best when it comes to non-ecommerce category 2. They can help with a cookie to give analytics of people who visited your website 3. Pricing is on a little higher side

Respuesta de Drip

hace 2 años

Hi Arika Thank you so much for your informative review. I'm very glad that you use and enjoy so many features. We strive to deliver as much value as possible and continuously bring more to the table for advertisers, just like you. Look out for more. ���� Best regards, Sebastian from Drip.

Cliff
Cliff
CEO en Nueva Zelanda
Usuario de Linkedin verificado
Administración educativa, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I can't quit Drip!

5.0 hace 6 años

Comentarios: I love Drip. We simply have to have another email programme due to certain features that make it worth it for us but we can't do without Drip (even when we try!) because the ease of use for creation and delivery of automated email sequences, which are critical to our educational sales strategy, is second-to-none.

Puntos a favor:

Drip is hands down the easiest, most intuitive software for us for creating automated email sequences. The templates, along with ease of use, and integrations with all the other platforms and software we use makes it so valuable for us.

Contras:

The lack of certain features offered by other platforms, such as tighter integration with Shopify, App, app-based notifications for things like resending non-opens etc mean that we have to double up on some software instead of solely using Drip and that is a major pain.

Darryl
Darryl
Creator en Nueva Zelanda
Usuario de Linkedin verificado
Instituciones religiosas, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Solid platform with good features

4.0 hace 6 años

Puntos a favor:

Drip offers some great features that surpass regular email, including things like automated resending to people who don't open, lead scoring, automated sequences and much more.

Contras:

The color scheme can be a little hard on the eyes, but it is better than when it was first updated earlier this year. I would also like a better way to manage tags, rules and automations as once you have a number it can become tricky to keep track of them. This could be solved by having a "used in" list for tags, or a resources list for automations so you have a quick list of what is used where. This would also make it easy to retire tags and automations without losing customers through gaps.

Usuario verificado
Usuario de Linkedin verificado
Fotografía, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

The best email and marketing automation software EXCEPT….

5.0 hace 4 años

Comentarios: It really is an outstanding piece of software at a great price with a super power none other (that I know of) offer and that is the ability to run multiple domains as separate entities.

Puntos a favor:

It is one of the easiest pieces of software to work with. I have always enjoyed setting up automations and it is very clear how to do things. I don’t like getting bogged down with technicalities and this lets you create.

Contras:

This ONE con is why I have pivoted to another software. There are less integrations with the program. The big ones are there, ClickFunnels, Google, Microsoft, but too often I found other programs I wanted to integrate and Drip was not a default integration. Really not their fault but it is enough of an issue for me.

Usuario verificado
Usuario de Linkedin verificado
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Drip is the bees knees for Email Marketing

5.0 hace 6 años

Comentarios: We have had an amazing experience with Drip and Email Automation. It has taken us far beyond what we thought we could do in just a short amount of time. Highly recommend Drip!

Puntos a favor:

Drip took us to the next level with Email Marketing. We have been able to create funnels, campaigns, email series, and blasts that have boosted our business. We had just barely dipped our toe in Email Marketing 2 years ago when we started with Drip, and now we use it on a daily basis. We have been able to automate an almost entirely manual process. Highly recommend Drip as an easy to learn and awesome tool to grow your business.

Contras:

Learning to set up funnels is not the easiest process at first. Especially if you are new to Email Marketing, however, Drips support team and chat is so easy to use and they will walk you through every step. They also offer video training and training webinars.

Usuario verificado
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Best In Email Automation

4.0 hace 6 años

Comentarios: Drip helped our company get good cart abandonment and welcome series in place in an easy way. The tracking and integration with Shopify was very easy. And we are already generating sales with drip in the first week. We are ready to start tagging and segmentation and will report back on another review when that is completed.

Puntos a favor:

Hi I am currently setting up Drip and have had about 1 week with it and can give my initial 2 cents. I really like how many things you can do if you are willing to put in time and some effort. The integration is easy with many shopping carts and other apps, and the segmentation is very advanced. It is how these segmentation work together with the Email workflows helps make it easy to craft automated emails at every step of buying process. From ecommerce cart abandonment to sending one off emails , to sending out win back campaigns everything seems like it is possible with Drip. The email editor is easy to use and the templates give you enough to get going. I imagine more people use regular html emails with Drip.

Contras:

Drip is a tool and it is how you utilise that tool is what you will get out if it. Drip does not hold your hand and offers everything you need for a successful email marketing but what is there in terms of the editor is fairly basic. It gets the job done but I wish for a more robust features like bringing in product by name into the emails.

Kirsty
Proprietor en Australia
Servicios jurídicos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Drip - Value for money?

4.0 hace 6 años

Comentarios: I have an auto-campaign set up, so it saves me time screening clients and I also use it to send newsletters. My list isn't huge though, so I find it expensive for my small business. However, I don't change to another free option as there is a lot of work to export existing lists and also, the ease of use and ability to make it 'pretty' keeps me using drip.

Puntos a favor:

Drip is easy to learn, quick to create broadcasts, can re-use and edit sent broadcasts, and the templates for creating campaigns are excellent.

Contras:

As a start-up, I find it expensive (I'm in Australia, so the exchange rate has an impact). It is comparative, but the free options do the same thing. If your list building doesn't happen as quickly as expected or you're unsure how to use your list to generate income (v gathering info from sales), then it is an ongoing monthly expense that doesn't always justify itself - when your list is small. There should be another option available that is cheaper and has smaller list numbers, before the first subscription above free.

Usuario verificado
Usuario de Linkedin verificado
Software informático
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

The best email marketing tool that I have used

5.0 hace 7 años

Comentarios: I am able to automate lead magnet delivery sequences, do drip campaigns, and do broadcast emails in one place.

Puntos a favor:

The best thing about Drip is the power it gives you. It takes a little bit of technical expertise, but between the tags, custom fields, and their powerful visual workflow builder you can build automated drip campaigns that maintain a personal, relevant touch.

Contras:

It is difficult to bring in your own custom HTML responsive email templates without being a programming expert.

Respuesta de Drip

hace 6 años

Hi there, The Drip team thanks you for taking time to write us a review! I wanted to let you know we have just launched our Visual Builder, which dramatically reduces how much manual labor you need to make your designed email dreams a reality. Simply point and click to add images, buttons, columns, and more so you can create engaging visual content without touching code. No programming expert needed! Thanks again, Sam from Drip

Usuario verificado
Usuario de Linkedin verificado
Oficina ejecutiva, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Used to Love Drip

5.0 hace 5 años

Comentarios: I haven't ever had a bad experience with the software and it always worked as it should, but the focus from support is directed entirely toward eCommerce.

Puntos a favor:

I switched to using drip as a small business consultant for the visual automation, ease of use, the free account (up to 100 subscribers), CRM and contact tracking, but over time they shifted their marketing and support entirely to be used as an eCommerce CRM.

Contras:

I am not eCommerce so while I could continue to use their software, they clearly aren't marketing or improving their software to support my needs. There are other leading CRMs and email marketing platforms that I'd recommend for someone who will not be working in an eCommerce field.

Juan Manuel
Juan Manuel
Founder en Argentina
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Caution: They increase the prices without grandfathering current customers

3.0 hace 6 años

Comentarios: We have used the Drip service for approximately 3 years. From one day to the next they have increased (too much) the prices without respecting the original price. This company is not recommended.

Puntos a favor:

In general terms it is a good marketing automation tool.

Contras:

The technical support needs to be improved and the tool is not very intuitive. They increase the prices and do not care how many years you have as a customer.

Ben
Marketing Manager en Canadá
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Best automation platform for SMB

5.0 hace 8 años

Comentarios: Drip is, in my opinion, the best marketing automation platform for the SMB. I've worked with more automation platforms than I can count on one hand, and Drip simply takes something that's supposed to be complex and makes it super easy. We now use Drip with most of our SMB clients.

Puntos a favor:

easy to use very powerful great price

Contras:

email templates are somewhat basic, but they work well anyways.

Respuesta de Drip

hace 6 años

Hi Ben, Everyone here at Drip appreciates the time you took to write us a review! I am very glad to hear that Drip has worked so well for your business. Since your review, we have launched our point and click Visual Builder so you can design emails using flexible, mobile-responsive layouts. It really is an awesome way to showcase what you're offering through the power of pictures without messing with any code. Thanks again, Sam from Drip

Calvin
Calvin
Product Manager en EE. UU.
Usuario de Linkedin verificado
Software informático, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Full-featured product with excellent customer support

5.0 hace 6 años

Comentarios: I tried Drip as a way to launch an onboarding campaign for new customers for a software as a service product that I manage. It took me about an hour to get a feel for how to use the app and configure the various settings, but all the config was straightforward and I remember the help text being well-placed and well-written. I thought the documentation and tutorials I found usually answered my questions, and when I contacted support I had an excellent and helpful interaction with the support team via email.

Puntos a favor:

I think what I enjoyed most about Drip was that any time I had an idea of what I'd like to *try* to do with the product, I was able to do it. I also didn't have to involve our developer in order to implement the Drip snippet or to import my subscribers. The workflows and automation tools worked really well (too well, actually, as I accidentally imported way too many old customers and ended up paying too much, but that mistake was easy to correct later). The emails looked slick and I loved the reporting features.

Contras:

I started using Drip around the same time they were rolling out a redesigned interface for creating messages, and the software seemed to have trouble remembering which interface I had chosen. This was a little while ago so I don't recall which design I preferred, but it was a little confusing to switch back and forth between the two input options. I'm sure all of that has been resolved by now though.

Mat
Marketer en Canadá
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Drip has saved me.

5.0 hace 7 años

Comentarios: All of my clients now use Drip which gives me the massive benefit of working with every client's Drip account without having to leave my own. This must-account functionality is a life saver for me!

Puntos a favor:

Drip's marketing automation (i.e. workflows) give you precision control over every step of your customer's decision making journey.

Contras:

Thee isn't a single con I can think of! If I were to really stretch into non-issues though I would say that their onscreen prompts for first time users could provide a few more details.

Chhaya
Chhaya
CEO en India
Usuario de Linkedin verificado
Producción de alimentos, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Drip- Marketing Automation tool with easy user interface

4.0 hace 3 años

Comentarios: Through our experience so far, Drip has been a very effective tool for both increasing sales and keeping user engaged with our product.

Puntos a favor:

Drip has proven to be a very effective marketing automation tool in our organization for accelerating the sales. The Drip platform make it easy to create landing pages, responsive email templates and build customer journeys.

Contras:

Additional integration with third party tools. I hope the email builder continues to improve.

Edward
Edward
Affiliate Marketing Specialist en Italia
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Elevate Your Engagement Through Automated Emails with Drip

5.0 hace 2 años

Comentarios: Drip email marketing is a great way for businesses to maintain relationships with their customers. Drip campaigns are automated emails that are sent to customers over a period of time. The goal of drip email campaigns is to provide customers with valuable content that will help build trust and loyalty in the business in a fast and easy way.

Puntos a favor:

There are some key qualities that make them stand out from the competition: workflows, rules, and campaigns. Workflows allow marketers to set up automated sequences of emails that are sent when triggered by an event or user action. This helps ensure that customers receive targeted messages at the right times, driving engagement and sales. With easy-to-use visual workflow builders, it’s simple to get started with creating powerful automation sequences in no time. Rules provide businesses with greater control over how they interact with their customers. They can be used to trigger events based on customer behavior such as abandoning a cart or signing up for a newsletter subscription. Campaigns are beneficial because they can be personalized, allowing businesses to tailor emails to best fit the needs of their customer segment. They also enable businesses to nurture leads by sending out timely and relevant emails, allowing them to convert more leads into sales.

Contras:

Despite its widespread appeal, it isn’t designed for everyone. Instead, Drip has a steep learning curve and is tailored toward an expert audience.

Respuesta de Drip

hace 2 años

Hi Edward Thank you for your review. We appreciate that! We are happy that you find so many of our features useful. Best regards, Sebastian from Drip

Roxana
Head of Marketing en Rumania
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

This has been our only tool for emailing from the very beginning!

5.0 hace 2 años

Comentarios: We've been loyal customers ever since we started SocialBee.

Puntos a favor:

I love how easy it is to send newsletters and set workflows for different users/ leads.

Contras:

We'd like to have the drag and drop feature for worflows.

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Best Email Campaign and Workflow Software Ever.

5.0 hace 6 años

Puntos a favor:

There is so much that can be done with this software. A couple things that I like most are the flexibility and options in building a workflow. Triggers can be set up to remove subscribers who click a link or reply to the email. Tags can be added to subscribers to help track and organize them.

Contras:

The price is a bit higher than other email platforms.