Opiniones de RingCentral Contact Center

Me parecio bueno

Puntos a favor:

Me gusto su herramienta para monitorear las llamadas se ajusto a lo que buscaba.

Contras:

tube algunos problemas configurando la grabacion de llamadas pero es algo que se arregla configurandolo adecuadamente.

call center

Comentarios: Tener un equipo de expertos en otro país y poder darles comunicación con los clientes que llaman como si estuvieran en la compañía, me ha resuelto muchos problemas y nos ha hecho ver muy profesionales

Puntos a favor:

Excelente plataforma para comunicaciones, con este software puedes tener múltiples teléfonos en cualquier parte del mundo, y se comunicarás como si estuvieras en la principal. Se puede incluso enviar mensajes de texto a celulares y hacer extensiones dentro de la linea telefónica que tengas.

Contras:

La verdad no encuentro alguna característica que no me guste de este software. Es realmente muy completo y útil cuando te manejas con personal en diferentes partes del mundo

RingCentral is the best!

Puntos a favor:

I like how it is easy to use for communicating with our client

Contras:

It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best

Ring central for all your calling neeeds

Comentarios: Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business

Puntos a favor:

I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails

Contras:

I have no complaints - I love and stand by Ring central

Do not waste you time and money unless you have endless time to waste

Comentarios: Frustrating, mind numbing, contemplating ramming my scissors through my eye socket. Imagine trying to get help from people that have no idea how to help. Sounds silly, but that's what's going on. They keep "escalating" the issue to the next person who is equally underqualified and we are still wothout service after their specifc instructions to resolve the issue only complicated and made it worse. Bait and switch customer service.

Puntos a favor:

I did like to user interface, it was easy to send and receive SMS from customers, and the phone worked as expected. But still, I would not use them again.

Contras:

Customer service is an endless loop of people who cannot provide solutions. Our SMS has been down for a week and a half, and I have spent hours on the phone with them trying to resolve. Great communication when your talking to sales, but once you sign up, you get the worst treatment ever. I'm on hold as I'm writting this. They will not let me speak to a supervisor, and no one understands the complexity of the issue we're dealing with.

Works for simple setups

Comentarios: I felt this was average software with average support. We moved away after a short time.

Puntos a favor:

The call quality was fairly good all of the time.

Contras:

It wasn’t flexible enough for use by our team. The call routing; voicemail and messages weren’t adjustable enough to our needs.

RingCentral keeps us connected

Puntos a favor:

The Contact Center is user friendly and easy to navigate.

Contras:

Some of the setting features can be a bit confusing but the resource center is very helpful!

Must have for any office

Comentarios: Wonderful program. You can easily name phone numbers, see who is calling. it tracks how long the phone calls take, sends emails to you when you have a voicemail or text.

Puntos a favor:

It does it all, text, calls, faxes. All in one place at a glance.

Contras:

I don't have a complaint. It meats all our needs.

Ring Central

Comentarios: over all my experience has been good, and do not have any complaints

Puntos a favor:

the ease of use, and being able to send text messages and that I can easily change my voice mail message and make it ring to my cell phone if I need to.

Contras:

there was an update that changed a lot of things and I preferred the old version

Recommend Ring Central

Comentarios: It's been good overall. I like the features available

Puntos a favor:

It's calls are clear and no issues with quality of call.

Contras:

The set up process was a bit long and needs edits once in a while

RingCentral Integration with HubSpot

Comentarios: We use RingCentral for Sales and Marketing and we do it by integrating it into HubSpot.

Puntos a favor:

I like that it can be integrated into HubSpot.

Contras:

I have not encountered such with RingCentral.

very terrible

Comentarios: horrible experience terrible service just bad

Puntos a favor:

i couldnt speak to anyone for anything positive to say

Contras:

spent 2 hours on hold just to be hung up on

Excellent Product

Puntos a favor:

I received daily calls, and the quality is incredible.

Contras:

The meeting feature. I think is not that necessary, at least for my team.

Not Great

Comentarios: We switched back to our old provider, so I would not recommend RingCentral.

Puntos a favor:

The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.

Contras:

Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.

Great customization options

Comentarios: We have been using Ring Central for a few years for our business that is entirely remote and it has been great for managing our phone calls.

Puntos a favor:

We like the ease of setting up the structure of your phone system from the initial answer, department extensions, call forwarding, etc. It's easy to use their admin portal and customize it to your preference.

Contras:

We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails.

Ring Central

Puntos a favor:

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome.

Contras:

Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them.

Ring Central

Comentarios: It is positively and adequately complete its purpose for meeting and communication using technology.

Puntos a favor:

It is helpful with attending seminars and online meeting.

Contras:

Sometimes it lags and instruction to connect in an email using phone login to hear conversation is tedious.

RingCentral

Comentarios: Overall exxperience with RingCentral is 10/10

Puntos a favor:

We love that we can record calls when we need too

Contras:

We have not found anything we dont like

Nothing beats RingCentral when it comes to call management

Puntos a favor:

Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.

Contras:

I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

RingCentral Contact Center Review

Comentarios: Overall, every experience that I have had with RingCentral Contact Center has been a positive one and all issues have been resolved.

Puntos a favor:

They are friendly and professional and do their best to resolve any issues.

Contras:

Issues sometimes require more than one call to resolve which can take an extended amount of time.

Worst Experience I ever had

Puntos a favor:

I was old costumer more then 4 years. in 5th year my card was expired and i try to make payment couple time. Then i called them they told me to wait 48 hours. So i didnt get any notice and i thought it go true. Then 2 months I get a email that they putting me on Collection and I have to pay termination fee around 500$ and they cancel all my number for my business. So I called them and wait 2 hours to fix that issue in the end thats just make me mad because of same questions again and again. Till i just want to pay them and finish with that company.

Contras:

Nothing Lot of spam calls bad connection and so on

Use Ring Daily to integrate our team

Puntos a favor:

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch!

Contras:

Nothing, it works great for us and we love it!

Works for our 24/7 Prayer line and Prayer Team

Comentarios: People who call a Prayer line (especially at night) generally are in crisis. RingCentral allows our Prayer Team the ability to meet them in their time of need and provide comfort and assistance in the name of Jesus.

Puntos a favor:

I most appreciate the ability to sequentially forward incoming calls, to notify me of missed calls, and to allow me to contact the team.

Contras:

It would be nice to have SPAM call identification and blocking. At least 50% of incoming calls are just SPAM or robocalls. Since it is imperative that a call for an actual prayer request be answered, and since even hang-ups need to be followed up, it would be nice to have a SPAM filter. To be honest, the fault does not really lie with RingCentral, but with those who waste people's time and energy trying to scam them.

Great overall solution for call centers

Comentarios: Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call centers and used it for only 6 months during my last experience and I can definitely tell that I am really impressed compared to all the other call centers tools I used before in all my carreer;

Puntos a favor:

Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer;

Contras:

Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out.

Ring Central I grater Starter VIOP for Small Businesses

Puntos a favor:

It was easy to setup and use on a daily basis.

Contras:

It lacked a call center environment when we left the company. You were not able to record calls and integrate a RM program.