Opiniones de Keela

Increíble software

Comentarios: Grata y sencilla el diseño y la interfaz de usuario están bastante bien implementados.

Puntos a favor:

Para empezar cuentan con un gran servicio al cliente,me agrada mucho la interfaz de usuario y lo sencillo que es desarrollar informes.Su sistema de gestión es muy sólido y estable.Es flexible y es exelente en la personalización del software.

Contras:

Es un poco difícil el aprender a navegar por Keela más sin embargo es comprensible ya que tiene muchas opciones disponible así que no tengo queja.

De los mejores software que e utilizado.

Puntos a favor:

Este software es uno de mis favoritos ya que fue con el que empecé a trabajar me acople muy rápido por lo simple y fácil que es utilizarlo pero eso no quiere decir que sea malo de hecho es muy completo ya que te permite visualizar cada transacción que se haga y ver que tipo de clientes son los mejores y darles seguimientos.

Contras:

Es una herramienta muy influyente en mi trabajo y lo único que le puedo dar son elogios cumple con lo que promete vale la pena siempre y cuando estén dispuestos a pagar su coste la recomiendo.

Keela has been highly responsive and quick to evolve to meet the practical needs of its customers.

Puntos a favor:

I like the simplicity of Keela however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated. We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy.

Contras:

The dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance.

Very satisfied with Keela

Comentarios: Our experience with Keela has been amazing from the original sales presentation, to onboarding, to learning how to use the software, to ongoing customer support. Their team is fantastic and probably one of the main reasons that we continue to stay with them. The product is great but the customer support team is just as good. Always very responsive and helpful. Quick to listen to suggestions for improving existing features or adding new capabilities. The Keela DRM has also been extremely helpful to us as a small nonprofit because it puts every aspect of our fundraising, communication and donor management all in one powerful and easy-to-use tool.

Puntos a favor:

Keela provides all of the tools we need in one place. Not only can we manage all of our donors' information, interactions, and transactions, but we can also organize multiple donor campaigns, create various donor and subscription forms, send out all of our email newsletters and fundraising email blasts. Keela allows you to run just about any type of report that you can think of, set up multiple dashboards for monitoring various metrics, and gives us the ability to set up powerful multi-step automation sequences that can be triggered by various actions. Keela is very affordable and their customer service team is one of the best I've seen anywhere. They're very responsive and listen to their customers for new ideas, potential bugs, and much more. We are very satisfied with Keela and would highly recommend it to any other nonprofit that is looking for a DRM.

Contras:

There is not much that I do not like about Keela because whenever I encounter a problem or limitation, I just contact their support team and usually get a response very quickly. Probably my least favorite thing about Keela is their mobile app. It is good but is just a little limited in it's functionality.

A reasanably good software, with usability downfalls

Comentarios: It is positive, but definetely not ideal. The platform was sold to us as basic but powerful, in reality it is basic and need a lot of work, in some instances to get the basics correct (i.e. invoices, integration with payment gateways etc.). Keela lacks a lot of key features we already provided feedback on. We do feel that Keela priority has been in functionalities that are tertiary and not a necessity (i.e. have details of transactions going to stripe description, invoices being more customisable, being able to edit recuring donor accounts without having to recreate them etc ). Those can be very frustrating and we had went backwards in our internal processes, specially with accounts, due to the platform lack of basic business customisation, things we had in our previous software.

Puntos a favor:

Keela is happy to listen to customers. They are quick to provide support and the platform offer the basics needed.

Contras:

The basics are not well polished. Usability is a big issue and the navigation is clunky - we find ourselves going back and forwards a lot, some would be easily fixed with a simple "right click to open in new window" but that is not available. We end up using the export feature way more often than we should in order to get the data we need. We have provided a list of cons in the past.

Very happy with our experience!

Comentarios: Overall we are very happy. Keela is easy to use and has helped us improve our donor experience. Our staff can now check donor accounts and see all relationship details at a glance.

Puntos a favor:

As a smaller charity we are most impressed with the integrated features on Keela. Being able to direct our donors to give online and know that they will automatically receive a tax receipt and thank you makes us very happy. Tax receipts are now branded and our charity is listed on our donors credit card bill. This helps tremendously with brand recognition! We are now able to save a lot in administration costs by no longer having to be dependant on third party processors. More importantly than money saved is the improved donor experience that we can now provide. We never have to direct our supporters to a third party to resend tax receipts, update credit card information, stop or increase monthly donation, etc. The BCC and FWD email features are a real time saver as well!

Contras:

There are some features that need improvement to completely satisfy our needs but we find Keela always makes the effort to continually improve their product and is open to suggestions through their Ideas Portal. At the moment our biggest challenges with the software are: limitations in reporting, e-blast design features are limited and donor interactions are not able to be imported.

A Modern and Innovative Tool that Helps Us Manage Our Donors and Sponsorships

Comentarios: Keela has helped our organization have a centralized data management center that multiple volunteers can access to perform tasks that keep us in compliance with our local and national government. In simple terms, it's made everyone's job a little bit easier!

Puntos a favor:

It was fairly easy to switch from our previous CRM database that we were unhappy with. This software has given us the ability to communicate effectively with our donors, keep track of sponsorship pledges, and track our yearly fundraising goals. All of this has been easy to customize to our organization and add the custom fields that pertain to us.

Contras:

To be fair, it's hard to be a "one size fits all" for any product, so of course there could be things that could be enhanced or added. For us, I would like to see when a pledge payment is past due and be able to create a segment or report that could show who is behind and by how much. Also, I would like the ability to create custom reports that would allow custom queries. The nice thing though about the Keela team, is they REALLY listen when you have a particular need like I just mentioned and they provide an Ideas Portal for just that!

A fantastic value for getting your business organized

Comentarios: Customer service has been incredible. Prompt, helpful and definitely above and beyond my expectations. I appreciate the newsletters Keela sends out - they are relevant and timely.

Puntos a favor:

I find the software very easy to use. The customer database is laid out very well and I love you can track emails through gmail. The email creator is a wonderful addition and it is very helpful to have a newsletter generator built right into your database software.

Contras:

I wish the dashboard was more customizable. I would like to see some automation available in the campaign section - to have emails triggered automatically would be helpful.

A CRM that better fit our needs.

Comentarios: Keela and their team has been exceptional in their customer service and getting back with answers to my questions.

Puntos a favor:

Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts.

Contras:

Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work.

User Friendly and Excellent Customer Service

Puntos a favor:

We love how easy it is for people to learn the system. New staff are up and running on it effortlessly. The customer service is also stellar. The team really listens to our needs and helps us find solutions.

Contras:

integrating our email provider with Keela's email function was difficult and managing unsubscribes has sometimes been a challenge.

Amazing platform!

Comentarios: Amazing! Keela is a wonderful system and is extremely user-friendly. The data export and migration process was relatively straight forward and the platform is easy to use for those who are less tech-savvy.

Puntos a favor:

I love Keela’s user-friendly and simple interface and displays. They also have amazing customer service!

Contras:

Unfortunately, Keela’s mobile set-up doesn’t allow a user to see all the details of a donation.

A Quick, Low-ish Cost Solution for a Non-profit that lacked structure

Comentarios: Overall this software has (or will be) a lifesaver. Our staff have had difficulties adjusting to the new system, mainly because there is structure and specific data points where before it was a mish mash of data in notebooks, Excel files, and Post-It notes. I would like to see some additional development devoted specifically to customization of the system. Keela is very much a rigid cloud solution with little to no customization options. Having the ability to control the look and feel of the system, donor-facing data, and being able to control what inputs are allowed from users would be a huge help. At the end of the day, though, Keela is a great solution for a small nonprofit who is looking for a quick solution at low cost.

Puntos a favor:

-Easy to onboard donors and volunteers (the difficult part was organizing the data to make it upload properly which has more to do with the administration of the organization that the software. -Immediate, flexible training for the staff. -Relatively simple interface. I say relatively because sometimes its almost "too" easy and some members of the staff overlook the simple solution.

Contras:

-I am not fond of the analytics tool. Again, maybe this has more to do with the fact that its too simple, but as an analyst I find it difficult to get the information I want easily. -We have had some struggles with the integration with other vendors-specifically MailChimp. After following all the instructions for both companies, we still cannot complete a good link.

Keela is King of CRM

Comentarios: Very enthused and satisfied with our experience with keela. We have gained greater customer insights and the donor tax receipt system is very much improved from our previous software

Puntos a favor:

The software is easy to use and has a number of features. The customer support is outstanding which is valuable because there are so many features.

Contras:

The communications software and integration with the segments and tags can be cumbersome and requires more steps than other programs like mailchimp. However, Keela is constantly improving its offerings and we see these as minor compared to the benefits

Lovely locally program!

Comentarios: We think it is pretty great!

Puntos a favor:

This is more than a CRM for us! This software created inspiration for building a journey for our donors and sponsors. It provides us with numbers at our finger tips and knowledge is power.

Contras:

There are some functions that are lacking intuitive UX for our team.

I love Keela! is very organized, efficient and user friendly. I wouldn't use any other program

Comentarios: Saving Time, organizing how we manage our volunteers (I would suggest at Social Services to your industry category as it isn't there and thats what we do.)

Puntos a favor:

Visually appealing: good use of colour to organize categories and make it easy to find, images that help identify what category has what information. I had A.D.D and so many websites or programs are so text heavy and overwhelming and everything is shouting at you at the page to notice it. This program is superior in its use and look. User Friendly: I got the hang of the program easily. It is very detailed and easy to use. I like the fact I can email a volunteer and all the staff can see the email thread between us both. That is very convenient. My favorite is the interactions page. As I can see if there is a LOA posted, or if the volunteer only wants to volunteer in one program and not another. I am able to find out what is going on with the volunteer without reaching out to each one or calling a staff member as we all post our interactions in there. It saves me a lot of time and any program that can offer that is aces in my book

Contras:

I wish Keela could create a software program for inbound and outbound calls. The program currently being used is "iCarol" which is a great program, however it would be great to have another software option. Once upon a time Bell was the only company to monopolize the phone industry...now there are several ... Removing a volunteer: It is frustrating categorizing volunteer as "inactive" as they still show up with all the active volunteers, which clogs up the page. If you had a separate page as inactive (so they wouldn't show up with the active volunteers) that would make a MASSIVE difference. As volunteers honor their commitment and leave .. so we have A LOT of inactive volunteers with the active volunteer

Keela Review

Comentarios: We are now able to track all of our sponsors and communicate more effectively with them. When we have fundraisers, we can create e-blasts and link them to our website. Support in is up! I am so happy.

Puntos a favor:

This software is so user friendly. When I began using this software, I had extremely limited knowledge of computer use and I was still able to figure it out quite easily. The software is able to accommodate all of our needs and do what we need it to do to help our animal shelter and fundraisers run smoothly and with accurate data. It is easy to track everything we need. I am so impressed. And for the price... I can't imagine using anything else. There is no need to spend a lot of money on some of these other programs when Keela and do ALL you need!

Contras:

So far, the only thing that I don't like is that I cannot print off an e-blast that I design to post in various vet offices and at the shelter. I have to create a separate brochure for anything besides e-blasts. Maybe this is possible and I just don't know how to do it. But to me, this is the only draw-back.

Accessible and cost-effective CRM for non-profits

Comentarios: This was our first online donation portal, and it worked perfectly. And having this combined with a CRM, to track all interactions and contact data, at an affordable price has been perfect.

Puntos a favor:

The program is ready to deploy immediately for non-profits, and does not require an in-house IT team to deploy. The folks at Keela have designed it specifically for non-profits and administrators can begin using immediately. Very user friendly, so also easy to onboard a team of users to begin using immediately. Combines CRM needs with fundraising functionality in one program. Ease of importing and exporting custom data sets is a huge bonus.

Contras:

Linking companies to individual contacts is not intuitive at first, and can result in duplicate entries. However, they are easily merged.

Not a CRM software package

Comentarios: We had thought to replace our CRM software with Keela, but trying to 'translate' the processes in place with Software ABC into Keela has not been totally successful. It may be that I am too used to the 'old ways' that I can't change. We originally bought Keela because of the receipt function and the hopes that we could replace our other CRM software. Changeover has been slow and we are really only using the receipt function in Keela right now.

Puntos a favor:

Keela integrates very easily with most other apps I am using . Paypal and Stripe are easy to set up; connects to Eventbrite too. Adding contacts is super easy, plain language categories and descriptions. Easy to connect contacts into groups (they call them 'families'). The software is geared towards use by a single point NFP agency. Can generate receipts for all monies that come in, assign them to a campaign or purpose, email the receipts and store them for retrieval, if necessary. Keela has always been on top of customer service questions. I have received prompt replies to every question I have made and the answers were always easy to understand and implement. Keela also regularly hosts online training sessions, and strives to improve their product to meet the needs of their users. Recent upgrades included a way to create a report of revenues received/receipted. that was a BIG help.

Contras:

As a software package created for single point NFP, it does not like that I work for an agency that provides services to other NFP organizations for an annual fee. I can't group the contacts into one organization and then make the organization the one that pays the annual fee (it needs to be attributed to a contact).

Pros and Cons of Keela

Comentarios: This program is great. I'm only 6 months into this program. I would reccomend this to others. But it will take time to learn how to run it properly. I am still learning.

Puntos a favor:

Its easy to enter the contacts. Once you set up an e-blast, its easy to choose the recipients. Once you learn to create the e-blast letter, it looks great.

Contras:

It can be difficult to log in. It will redirect me from log-in to setting up a new account. It can be challenging to learn how to work the e-blast letters and setting up the campaign. Its difficult to get answers quickly. It takes a while to reach someone, and it usually is only email communication. It can be difficult to create the email body for e-blasts.

Keela Review

Comentarios: It’s easy to use. I would like to be able to enter an interaction and serve as the last time they were seems rather that selecting a button to record the interactions. I was told last year that there was going g to be an app available by 2019. We are still waiting. It makes such a difference when you have the information accessible on the go. I can’t access anything on my smart phone or tablet.

Puntos a favor:

I liked the easy use and has several cool options for programs that we need for the non for profit.

Contras:

That it is not available as an app or a website that is compatible with a tablet. You can only use a desktop computerize laptop. And sometime using a hotspot on a laptop is time consuming and not practical

Good bang for your buck!

Comentarios: Amazing customer support and service. They go above and beyond to make sure their customers are happy and using the program to the full potential!

Puntos a favor:

It is such a great, simple to use CRM. I love that you can easily track all your donations, communicate with your donors, run reports, create forms to imbed on your website and it even sends out donation receipts!

Contras:

The one con would be that I can't create a form to sell a large variety of items. We sell gift cards as a fundraiser and would love to be able to create a form with all the cards and denominations we offer. This would allow us to be completely online with our fundraising. Also, the fact that it can only integrate with Eventbrite doesn't help us. We use different platforms like Auctria and EventCaddy and would love to see those integrated so we can essentially be using Keela exclusively for our fundraising.

Bit of a learning curve, but user friendly - excellent support and service

Comentarios: Brings our team together on items we are working on independantly and collectively. Helps to provide a systemized approach to getting information out to customers and donors. Helps to organise tax receipts and track donor funding. Helps us to organise our members into categories they feel comfortable working in

Puntos a favor:

1) Dashboard - customizable for our social enterprise/Charity 2) Cloud based, allowing more mobile/rmote access for our team members 3) Pricing - fairly reasonable 4) Tags - customizable 5) Donations - easy to track and issue recipts 6) Tasks and Projects - easy to track - provides accountability for team members (reduces redundant follow-up 7) Customer service and technical support - willing to work with an organisation to help improve (maximize) use of features

Contras:

1) eBlast templates need to be more user friendly for custom uploads - (organisation branding) 2) Pricing - there needs to be a mid-tier pricing for the 2500 contact range - 1000 is too small for our organisation, and it will take 2-3 years to get to 5000 as we build - while building, we need to watch costs closely 3) Though easy to use once familiar with the programme, it can be a learning curve: more on-board training needs to be assigned as part of the package price. 4) Drop down menus from top right could be expanded and more explicit - some items could be buttons instead of items in a drop down.

Good Product - Needs a Few More Featuers

Comentarios: Fairly good! Like I said above, the functionality as it stands is good right now, but not great. Many little kinks that could be better, but I believe you're working hard on implementing new features/fixing old features.

Puntos a favor:

It has a very clean look and it is somewhat easy to get around within the database. The customer support team is very responsive as well which is lovely. It seems like the development team is always adding new features, which I take to mean that they are constantly trying to make the product better for it's users. It's not perfect, but I like that they are working towards that. I like how the eblast function is built in. I also like how the tagging system works

Contras:

When using the software daily or weekly, there are just some little things throughout the process of using it that are slight nuisances. So it isn't something big that is very annoying, but just several little kinks along the way that slightly slow down work or could be better thought out. I am giving my feedback to the customer success team, so I won't go into the specifics here.

Great Option for Beginning Non Profits

Comentarios: Overall, I've most enjoyed the amazing customer service with Keela!

Puntos a favor:

Keela offers what we as a small non-profit need without all the overwhelming features that others have and at the best price.

Contras:

Keela is great for what we need but still lacks many necessary features other software programs offer.

A great CRM!

Puntos a favor:

What I really like about Keela is the organization. It offers many tools for CRM management that benefit organizations with small teams like ours. The best tool in Keela is the Projects Tab, Keela Forms, and Email Blasts.

Contras:

This software does lack integrations with certain software; some that are highly important. I also believe their email blast section could use some upgrades to make the design aspect more modern.