Opiniones de Epos Now

NO LO COMPRES ES EMPRESA DE ESTADOS UNIDOS

Comentarios: Ha sido horrible, me instalaron un tercer usuario que nunca me dijeron que tenia costo.. después de tantas llamadas y correos me dijeron que me reembolsarían... ha sido horrible

Puntos a favor:

No lo contraten, para empezar en Mexico si quieres facturar la compra no emiten facturas solo recibos, las app "gratis" no funcionan, el programa esta en INGLES tienes que constantemente estarlo cambiando, cuando llamas servicio al cliente tardan en contestar y aveces te contestan en Estados Unidos no hablan español y te vuelven hacer esperar.. es una perdida de dinero

Contras:

Tiene muchas desventajas.. NO SIRVE! sus app "gratis" no funcionan, este programa es de Estados Unidos y es funcional alla en su país.

UN HORROR DE EMPRESA

Comentarios: HORROR. HORROR. HORROR. EMPATÍA 0 CON UNA PEQUEÑA TIENDA QUE HA TENIDO QUE CERRAR POR PÉRDIDAS

Puntos a favor:

La falsedad de los comerciantes que lo promocionan

Contras:

Si tienes pérdidas y cierras, recibes un castigo mensual de 102 €

EL PEOR PUNTO DE VENTA

Comentarios: No lo recomiendo en lo absoluto. No dan respuesta.

Puntos a favor:

He tenido la peor experiencia de compra y de uso con su equipo.

Contras:

TODAS, no le dieron seguimiento alguno a mi compra. Fueron super irresponsables para darme solución.

Un gran error contratar epos now

Comentarios: Pésima. Me arrepiento de haber contratado esto. Nunca contestan servicio a cliente, mienten con tal de vender.

Puntos a favor:

Es fácil de usar ny al inicio es facil de implementar.

Contras:

Servicio a cliente. SI tienes un problema, jamás lo podrás resolver, solamente te cobran en automático y nadie se hace responsable por los errores.

I highly recommend this business.

Puntos a favor:

The till system works seamlessly for my business. This is what I have been looking for. I really like the ability to check my reports using the cloud option. So I can check reports even when I’m at home.

Contras:

I can’t really look at anything negative at the moment for the service they provide

New customer

Comentarios: Very good, the staff know what they are doing and are very helpfull

Puntos a favor:

Very quick, always answer phone, very polite staff

Contras:

Didnt like filling the import sheet,but it had to done

Don't use it!

Puntos a favor:

This platform isnt what use to be! Always problems with the website. Always problems with the custumer service. always problems with the back office. Also they have overcharged my bussines multiple months. Dont use them wont recomend them even if is the last system on the market, I rather go back to pen and papper. Rangel G

Contras:

back in the days was a good company, now is more like a scam!

Happy Epos

Comentarios: All been good so far, a few issues through out the years, but the ticket system works really well.

Puntos a favor:

Easy to use. Till software and card machine in one.

Contras:

Sometimes updates create problems and i have to reset the machines which takes time.

Excellent Help Desk Experience

Comentarios: Excellent. We recently changed from another provider. Epos Now are not perfect but after some early problems our experience with them has been excellent and

Puntos a favor:

I am reviewing a help desk contact. The call we made was answered promptly and the advice given was clear and worked effectively.

Contras:

We would like to see the card terminals offer a Customer Not Present function. Using Pay By Link is very clumsy and relies on Customers to use their mobile 'phones or email correctly, which many do not.

What a waste of time and money

Comentarios: Poor
Unprofessional
One sided
Hide behind emails and salesforce loops.

Puntos a favor:

The logo. Everything else sucked. This is a very misleading question used by companies that can't look themselves in the mirror and accept that they are not that good. This question should be left to the insecure.

Contras:

The system never worked, the sales rep never showed up to help (although we had a meeting set) and for the past 14 months i have been paying for a service of which I NEVER used. When we finally had a chance to implement the system....the reader would not turn on! Just one failure after another and NOW I have to PAY them to break my contract!!!!! Are you kidding me??? When I tried to call during a very busy time to get this fixed (we are seasonal), I got stuck in the "sales force" continuous loop of BS, only to get frustrated and have a survey sent to me moments later that has NO WAY of contacting a real human...and only really lets you give them kudos. What are we actually teaching the next generation? That mediocre is ok as long as you hit the metric on your current survey goals??

Excellent customer service

Comentarios: Very happy with the service I received.
A professional company I have been involved with for 5 years.

Puntos a favor:

Knowledgeable staff that could help and resolve my issue. Customer service team answer the telephone immediately.

Contras:

None. I’m very happy with the service that They provide

A Great Response to All our Queries

Comentarios: All problems have been dealt with really quickly and the service has been first class. I don’t have any issues with any engagement we’ve had.

Puntos a favor:

Quick and friendly service, always provide good resolutions to issues

Contras:

I don’t think there’s been anything wrong with the service/product

EPOSNOW is the future

Comentarios: it was great all so friendly and extremely helpful

Puntos a favor:

it is so easy to use, the customer service is great they go above and beyond.

Contras:

some times the waiting time can be long, but they are very helpful when you get through

Ash Tree set up of Epos now till

Comentarios: Excellent product, support was on hand to help from epos now.

Puntos a favor:

Ease of use. Set up to our needs. Suitable for purpose.

Contras:

Set up took longer than expected, but the support was there when needed.

Don't waste your time or money

Comentarios: I purchased the system with the understanding that they are experienced in Retail POS and that their program could handle alot of products with variants. From the start there have been magor problems. This includes no power/ connector cord for the credit card machine, barcode scanner didn't work, (even my barcode scanner didn't work), constant error messages throughout training, adding products into system and the system would quadruple the items, no technical support even when customer service said they would contact me the same day, system will knock you out of the system in the middle of setting up an item, inconsistent ability to enter info into the system because specific add on sections would disappear and after all of that if you decide that the system is to unreliable and inefficient to meet your needs they will charge you a huge early cancel fee( i guess they have had a huge amount of customers wanting to cancel) my advice...RUN!

Puntos a favor:

Employees are friendly and the trainer tried to be helpful

Contras:

POS system has a lot of programming bugs with no technical support

The Best POS System Since Slice Bread

Comentarios: My overall experience with the system is 100% satisfied.

Puntos a favor:

What I like most about the system is that you can access the system from anywhere, also you man maintains items from the back office without interfering with the cash register

Contras:

Absolutely nothing at the moment, the system works well, and I fine no objection.

Great service

Comentarios: Excellent, they are very professional and work fast.

Puntos a favor:

Najiya Was extremely prompt, supportive and helpful.

Contras:

N/A There are no cons, every issue I’ve had has been rectified.

Good experience with support

Comentarios: I am very happy with epos now. I’m not very techy but the software is very comprehensive and I’m able to do the things I need to. I’m also very happy to have my till and card processing together with one company and the customer service has been top notch.

Puntos a favor:

I had an issue with my back office and the tech who helped me was super friendly and knowledgeable. She was able to fix my problem. I’ve always had such a positive experience with the whole support team but this one in particular, [sensitive content hidden] I believe, was phenomenal.

Contras:

Wait times can be long sometimes but it’s really not that big of a deal.

Epos Now Review

Comentarios: We are really happy with our Epos Now Terminal.

Puntos a favor:

Epos Now stands out for its user-friendly interface, robust inventory management, and seamless integrations. Its cloud-based design ensures flexibility, while excellent customer support makes it a reliable choice for my business

Contras:

Unable to take card payments vis telephone.

Great Product, Poor Aftersales and Support

Comentarios: They have a great product and interface for ease of use but terrible aftersales and customer support.

Puntos a favor:

Ok in the beginning you are assigned with a representative from Epos Now and helps you through the set up on a one to one basis. This person will be based in the UK and will be very familiar with any issues you may jave or question and will resolve them quickly. I found myself thinking wow a great company.......

Contras:

However once you are set up and locked into a contract, this excellent customer experience dissappears that enticed you in. You will call to resolve any issues and you will be put through to a service representative that will not be in the UK and will have very limited knowledge of how to fix your issue, except for reading text on the screen in front of them. Dont believe me try for yourself. Call Epos Now and select the option for New Account or Sales...you will be put through to the UK and avail of the bells and whistles and helpfulness. Call again and select option for billing query or complaints and prepare for outsourced call centres outside the Uk with limited knowledge unable to resolve a simple issue.

DO NOT WASTE YOUR TIME WITH THEM

Comentarios: We signed up with this company they have been unable to provide a working system and now its our fault and we have to pay and exit fee because we have no option but to leave them as we need a working till system. A truly pathetic excuse of a company who no doubt spend more money on there legal department than they do anywhere else.

Puntos a favor:

No pros they are a truly awful company, if you sign with them be prepared to talk with a million different representatives and waste your time explaining everything again over and over again

Contras:

"integration" team, "customer service" team, complaints department

Great Till Software

Puntos a favor:

It's super easy software to use and it's cheap compared to other ones out there. Till system is great and you rarely have any problems and when you do customer support its amazing. It has changed over the years (been using it since 2017) and they just keep getting better without any additional charge. It connects to shopify and keeps your inventory in sync, which is awesome. Overall honestly, its a great software/till system and I wouldn't hesitate recommending this to anyone.

Contras:

**More like I wish they would have the following** If you don't save any chances (eg when doing a purchase order or editing product items) it doesn't give you a warning before you close the tab. This can cause issues from time to time and would be handy to have a pop-up when closing the tab if the changes are not saved. Shopify app can mess up sometimes and sync the order twice which causes inventory issues but this has to do with the external app rather than eposnow but would be nice to have it fixed. Having the ability to scan the purchase order would be a game changer. for example, currently you can scan the product barcode and then you have to put in the quantity you received. If you can just scan a product and it automatically populates the quantity by 1, this would reduce a lot of manual input.

Not fit for purpose

Comentarios: Terrible, they have had months of money out of us and we have had 2 weeks of service from them, they need to release the contract obligation and stop theifing money from our small business.

Puntos a favor:

We were promised the earth and the customer service delivered nothing, we told them that we need the system for our farm shop and it needed to weigh fruit and vegtables and lots of cheese etc, so we purchased the scales ( very expensive) and was told it would all be easy, i made it clear i had staff of all ages and they explained it would be easy. it was not! it was so slow, it took nearly 65/70 secounds per item, it was taken 10 minutes to serve one customer it was terrible. we explained this, nothing changed, so we had to stop using it, for 14 months since i have been trying to stop the payments coming out of bank and all the time they say "we are in contrat" but what about there contract obligation of a working product fit for purpose! its disgusting and every month they take the money.

Contras:

The fact that they belive they have the right to keep taking monthly payments for doing noting, for providing no service, they can see from our log ins we used it for two weeks, it was so bad we nearly lost our business over it!

Bad company

Comentarios: Very bad experience, they don’t care about you, just your money and never help you

Puntos a favor:

No pros at all, you have to setup everything yourself and when you have a problem they will tell you one day and time they can call you, if you don’t answer have to do all the processes again

Contras:

Customer service is terrible, they lie all the time and never solve any problem for you, for all those years I always had to do everything my self

Great customer service

Comentarios: Good. Sometimes entering stock is a bit of a faf. But apart from that good.

Puntos a favor:

Customer service. If anything goes wrong there is always someone to help

Contras:

Entering stock in one section and quantities in another