Opiniones de Epos Now

Excellent POS system for various types of business, expecially hospitality ones

Puntos a favor:

- great 24/7 support team - elastic SAAS solution that can be customised for various business needs - cloud-based solution that can work on any device and any operating system

Contras:

- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive - As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

Amazing

Comentarios: Great customer support, very easy to use brilliant for accountancy and amazing software

Puntos a favor:

To be honest is pretty much nothing I consult with this software it is absolutely amazing I love the statistics on it the graphs all the financial information that you can gain and the simplicity of it all the amount of information you can extract about your business is Colossal.

Contras:

Only downfall was the free tanning app. Not in-depth enough to move with the speed of our company growth. Tanning App was extremely basic. I approached them on many occasions to try and develop it further but it was not possible. There was no tanning applications that were able to integrate with it either. So I had to look for alternative software. Such a shame I really didn’t want to move from Epos now.

A restaurant friend

Puntos a favor:

Perfect inventory controlEase of postingsA hand full of report types to analyse salesUser friendly interfaceEase of use and configuration.

Contras:

Lacks the functionality to integrate to a PMS

Run away from Epos now

Comentarios: But perhaps the worst part of my experience with Eposnow was the unexpected bills. I signed up for their service based on their promise of no hidden costs, but****** ONE YEAR after using******their system, I was hit with an unexpected bill for services I never agreed to. When I tried to reach out to their customer service team to get it sorted, I was met with the same unhelpful and unresponsive service as before. also they forced me to pay those service I never used and agreed.Sadly, I'm not the only one who has had issues with Eposnow's billing practices. A quick search online reveals countless other customers who have been hit with unexpected charges or bills long after they thought they had paid everything.Overall, I would strongly advise against using Eposnow for your business. They seem to be more interested in selling their product than providing any sort of quality service or supportRUN AWAY DONT USE VERY SLOW ALSO CAME WITH FAULTY.Ended up I had to spend another 3k to setting up other pos system.

Puntos a favor:

"I had an extremely disappointing experience with Eposnow. Firstly, their customer service was incredibly unhelpful and unresponsive. I had an issue with my POS system and it took days to get any sort of response from their support team. When I finally did hear back from them, they weren't able to resolve my issue and I was left feeling frustrated and unsupported.To make matters worse, the product arrived late, long after my business's opening day. Despite the delay being entirely their fault, Eposnow didn't seem to care about the impact it had on my business. It was incredibly frustrating to have to make do without a proper point-of-sale system for several days, and it had a significant impact on my sales.

Contras:

I dont have anything else to say for this company speechless

Be careful when you choose an epos system

Comentarios: Terrible.

Puntos a favor:

The equipment looks modern and smart, the software was ook, easy read and accessible.

Contras:

Payment! You cannot control it. Despite closing the account, you still get billed.There is no debit order you can control, they cleverly use the same account ordering Transport for London use, they have access and take money from your account as they please and all you can do is close your whole account and block it against normal merchant use. Bank fraud departments take too long to investigate and don't stop the impending fraud in time. This is a terrible extortion. BE VERY CAREFUL, DO NOT GIVE YOUR BUSINESS CARD AND ACCOUNT DETAILS TO EPOSNOW.Every email you receive from EPOSNOW is DO NOT REPLY! They don't make it easy to get hold of them.

Terrible Customer Service

Comentarios: This system isn't as good as the one we changed from. Our old system got bought out and we were forced to change and I talked to many reps and looked at reviews and I can say that I was misled. Our system is supposed to come with 24 hour customer service and it definitely doesn't.

Puntos a favor:

Easy to set up and use for basic functions

Contras:

No ability to set specific times for orders to be prepared by. With so many take out orders happening, it would be nice to have the ability to have a set way to tell the kitchen when an order was being picked up instead of using "notes". It is terrible that if a bartender adds drinks to a ticket, the ticket gets switched to the bartender's ticket. Now our bartender has to keep paper tabs for customers and give them to the servers so that the tickets don't get switched. The worst is the almost non-existent customer service. If you need help "fast", forget it. I've waited on average of over 40 minutes to speak to a tech support member. Once I get them, they are helpful, but getting to them is crazy. I've tried the WhatsApp with the same problem. I've sent messages and didn't get any response for over a half hour. They make it sound like you will get immediate help, this is absolutely not true. I feel like once you are past your first month, you are on your own...they really don't care about you or any issues you might have. I am very unhappy with my decision to choose this POS system.

Worst POS you can get out there. Beware of the trouble after you sign up.

Comentarios: Probably one of the worst POS service out there. We still not open yet and they keep sending us charges. After we called in for many months, the customer service finally have someone reach to refund some of the charge. They assure us that there won't be any charge until we open. This month they send us another charge again. We emailed their customer relation, [SENSITIVE CONTENT HIDDEN] to get those charge remove and no respond from them. If you own a business, do you want to wait days or weeks to get a respond from a POS service? They locked us in for two years and won't let us cancel the service so we will be dealing with these horrible service for a while. We would not recommend going with Epos now no matter how cheap they offer you. Beware of the trouble ahead with this company.

Puntos a favor:

It's the cheapest choice compare to the other competitor. Probably the reason why they don't have good customer service.

Contras:

The worst customer service ever. Very challenging to get a human on the phone for help. Save yourself the trouble and get a different one.

Works for our store!

Comentarios: Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving! Very helpful customer service group!

Puntos a favor:

Flexibility and customization of the software.

Contras:

Integrations - We have a few integrations - Shopify, Mail Chimp (which was discontinued), Postal options, etc. The integration we're least pleased with is Shopify. Everything is an add on which makes it hard for small startups.

Stay away

Puntos a favor:

Software layout for the terminal is not terrible. This may work okay for some small retail businesses that do not have high volume and are running everything inside of ePOS Now with no integrations.

Contras:

I normally don't go out of my way to write a review, but if I can spare one person from buying this, I feel it is worth the time. We were promised a lot of things for integration with Quickbooks Online. We soon found out that the integration was not as robust as they claimed. The monthly subscription to ePOS Now, itself, is not terribly expensive, but you soon learn that you need an add on connector program for everything. Then they want to add an additional $69/month for support. The next issue is getting out. Expect to pay a steep early termination fee. We tried hard to make this work and finally decided that we were better off to just pay the fees and bail. We are still fighting that battle and still getting monthly charges.

Epos THEN - Walk away - Not for a Retail Businesses

Comentarios: Poor, it is NOT a retail based system. They seem to have misguided many people as it really should be called RESTAURANT EPOS NOW.

Puntos a favor:

Not a great deal. Oversold on the product and way under delivered in terms of software and service.

Contras:

I was bombarded prior to purchasing, sales guy, tech support, literally on hand all the time BUT once you pay, GOODBYE! I was left high and dry with almost NO contact (as promised for onboarding) resulting in stores being closed for 3 days due to it not being correctly set up. PAID FOPR PREMIUM SUPOORT. - Absolute con and waste of money. Had one 'support' staff even hung up the support call as he was unable (more likely unaware) of resolving the issue. Premium support is meant to be 24/7, good luck if you manage to egt ANYTHING resolved out of hours. Don't do it.

Difficult implementation, but lots of potential

Comentarios: We are starting feed/retail/animal health products store, and wanted a cloud-based system with more flexibility than the dinosaur server-based systems typically used in our industry. We asked a TON of questions, demoed multiple systems, and decided Epos Now was the best fit; we've had the system for 4 months. Implementation was rough, to say the least. We were told customer service was based out of North Carolina; however, most of the reps we've talked to are very British. Nothing against Britts, but lingo is different, business is different, time zones are different- all making for minor challenges that we were not anticipating. Our implementation manager hung up on us mid-call when she had to go catch her train. We were instructed to enter products one way, then told we had to delete everything we'd entered (DAYS of work) and do it all over again. It cannot accept payments over $, which matters if you sell a large amount of product or invoice monthly. It is weight integrated, and when I was doing my initial inquisitions, made it clear that we would sell feed/seed in ounces, pounds, and tons with decimal values; the system only can measure in kilograms, which is not practical for most US applications. Manager overrides require the sales associate to log-out and the manager to log-in; an override code would be so much more efficient. However, when you actually have a client in front of you for a simple transaction, the transactions are smooth and easy. The sales interface is very user-friendly. It works great in the remote setting for pop-up shops. It was not expensive. The apps are interesting- it's nice that it makes the basic system very affordable and there are many apps available, but it is overwhelming to know which apps I need and how to use them. It could also potentially get expensive if you added many apps. As a young company, they are motivated and do continually work to improve the product and add frequent updates; however, we were told some features were a part of the system, but after purchasing the system were told that they would be available in the 'next update'. After about 2 months, we had a serious discussion about ditching this system and switching to another. We ultimately decided to stay with this system, accepting that all systems had limitations, and crossing our fingers that the worst was over. It does appear that the worst is over; however, we've only been going at this for 4 months, so ultimately time will tell.

Puntos a favor:

Sales interface and usability for transactions Overall look and style of equipment and graphics Price for value Mobility and Flexibility

Contras:

Misleading information during demo/search process Unreliable support during implementation Lack of standard features and functions- units of measurement, limit on dollar amounts, etc Confusion regarding which features are/not available via apps

Extremely Disappointing

Comentarios: I am so disappointed in EPOS NOW support. My system is running extremely slow and my staff and customers are complaining. Support tried everything they could and even sent a replacement computer. Neither has worked. I reached out to their online community and was told support would call me. That was 3 weeks ago. Software is buggy and and the IBC integration has issues completing the sale on EPOS. I have called IBC and they have assured me the issue lies with EPOS. Have requested call backs and raised tickets and no response. Regretting this purchase. Thank you for your response but guess what...still no call or response from your team. I will be contacting AMERICAN EXPRESS and refusing charges until such time your company can provide the service I am paying you for and you agreed to provide. Since my last update 1 week ago, I received a call from [SENSITIVE CONTENT HIDDEN] who was very helpful. He took a video of my system running very slowly and a copy of the system logs. He said they would get back to me and here we are 1 week later with no response. This is becoming a real pain in the a**. This is not right and not the way any customer should be treated. How do I go about getting a full refund at this point??????? Another update, still no response from anyone at EPOS. Complete Radio Silence. Our IBC terminal stops working many times a day now and our system is unassigning the license at least once a day. The problems keep piling up and no one responds from EPOS.

Puntos a favor:

I like the User Interface but thats about it.

Contras:

The constant problems. My system runs so slow my staff does nothing but complain about it. It takes 5 to 10 senconds for the cash drawer to open. The systems boots us out at least once a day. The IBC integration is a joke. I have assured by IBC that the issue lies with EPOS. Customer service does not exist. We cant get through to anyone, return phone calls do not happen and requesting service via a web ticket does not work either. Currently in the process of refusing all charges from EPOS until the issues are resolved.

Never buy EPOS and don't bother buying if you are in Canada

Comentarios: I will strongly recommend this product to people I hate and let them suffer.

Puntos a favor:

I hate the system. We add inventory and the system will not pick items when customers are standing in line. Not only this is irritating, it becomes embarrassing also.

Contras:

Everything. The screen will not work if sunlight is coming on the screen or even nearby. In Canada, I can't add certain taxes and fees. I can't get a detailed end of day report that separates my sales types by-products. Lottery redemption is a huge task and customers complain of wait times. Don't ask about customer service. You need something, UK customer service will call you in the middle of the night. I received my box and I was promised a customer display (please not although they will show you it is not included) am going back and forth with customer service for the last 2 months and they still have not given it to me. Their employees will tell you "yes, we are misleading, but it is not included in your base price". And good luck dealing with customer support. I have decided to move my services to some other service provider because Epos Now will not take care of my grievances and I don't have time and courage to deal with their customer support because they simply don't care. AND ONE VERY IMPORTANT THING. DON'T GET INTO THEIR SALES TACTICS AND USE EVO PAY AS YOUR PAYMENTS PROVIDER. TRUST US, YOUR MONEY WILL NOT BE DEPOSITED IN YOUR ACCOUNT ON DAILY BASIS AND THEIR CUSTOMER SERVICE IS CLOSED ON WEEKENDS. EPOS NOW EMPLOYEES WILL MAKE $2K AS COMMISSION BUT YOUR LIFE WILL BE SPENT IN DEALING WITH EPOS NOW AND EVO PAY CUSTOMER SUPPORT.

Totally RIP-OFF

Comentarios: absolutely rip off,
they advertise complete solution for £249 including till terminal, cash drawer and a printer. (to good to be true)
when I called to place an order, I ended up getting it for £600 for that.
here comes worst part, as I only received a till terminal without cash drawer and printer.
I called them up to find out, they advised me cash drawer and printer will be dispatched separately, so I had to wait for another week.
unfortunately another week passed and no sign of my items, this time after literally 12min holding my call ,different guy picked up the phone and went through my record and said that the amount you paid was only for till terminal and for cash drawer and printer I had to pay separately.Really??
so I paid £600 only for till terminal only, is this a joke
so I asked what is this £249 that you are puting for sale included, he responded thats plus 3 year warranty and licence fee.
Obviously I have already purchased the license and do not need 3 year warranty as well,however he said we won't make money out of this, so we need to add a 3 year warranty charge so to cover the cost.
This is ridiculous, nobody told me that, otherwise I would not go for it.

Puntos a favor:

covers most of my needs,not a bad support team.

Contras:

Be aware they con people easily.sluggish software, you have to buy all equipments from them so not compatible with any other hardware other than themselves.

Glitches

Puntos a favor:

Fairly user friendly , great customer service

Contras:

The number of glitches, ie. Past orders popping up out of nowhere.

I've been using EposNow for 2 years, I would greatly recommend!

Comentarios: I literally do not know what I would do without EposNow, I would recommend them to anyone and have done in the past! We had a problem with our cashdrawer and it was replaced the following day. I've recently got very involved with going deeper into stock levels and master products and am very impressed with everything I can do!

Puntos a favor:

Insights into sales, stock, customer loyalty all on dashboard and easy to read. There is so much I can do in the back office, I'm still learning new things 2 years on and am still very impressed with what I am able to do! Support are brilliant, always very friendly and helpful. There is a feature vote where you can submit any suggestions for the system and users vote on features they would like to see. The apps that integrate are very useful and there is something for everything you could think of! I can access the back office from anywhere, I love this, it means I can work from home and keep up to date with sales.

Contras:

Support do take a while to answer your call, although I have only noticed this recently. Their stationary (till rolls etc can seem a little pricey) but you aren't bound to buy from them.

Poor Support & Implementation

Comentarios: I've run several small businesses for the past 30 years and this is absolutely the worst software decision I've made, the platform and support are just horrible.

Puntos a favor:

Unfortunately, there is not a lot to like I moved from NCR Silver which was exceptional and unfortunately, EPOS does not compare.

Contras:

The assignment of modifiers is incredibly poor it's an overly complicated process that's just not necessary. NCR Silver has a much better method, simply easy to follow and time-efficient. There is no training mode, a rather obvious omission. The back office is like something coded in the '80s the screen does not even resize to your desktop! you have to extend your desktop to about 4 times its width and then scroll across, you cannot see all the options on the screen, ridiculous. The integration process is handled by multiple departments and wastes so much time. My transition from NCR had multiple errors and you don't know who to call to solve the issues. The call centre is non-existant you call and are just put on hold, in comparison you call NCR and you are put straight through to a real human and your issues are resolved.

Avoid at all costs!

Comentarios: From what I was told this was a great system however in reality it could do only a small percentage of things on my list - such as remote access, custom templates and access to packing slips etc from another location. Then the costs started adding up... there was an additional $25 charged each month for who knows what (I was told support - but that was a joke), another $50 a month just to connect to Xero, then upwards from $25 to use custom templates - a must as their standard design is pretty bad. Support was, well a joke. We were told we had 'training'' however we could not connect with them, we had about five changes in people we were deailing with (I could never keep up) and they con't get the phone numbers to call or even business name correct. They I received a call saying training had finished and we had 'graduated' - when it had barely started and still having a long list of questions. And then their anytime support.... having been locked out and it stating log-in to get support which obviously wasn't at all helpful, I tried to call a few times and couldn't get through so messaged their live support... and was told it was not their problem - not their problem? Who's problem was it then? . Having vented my frustration I was esculated to a supervisor who was great to start, but three weeks later I am still waiting for answers to a number of questions sent, let alone actual replies.

Puntos a favor:

Seemed at first glance to be value for money, great support and was told would do everything on my list.

Contras:

Things we were told it could do we were unable to find, would on occasion log me out and not allow myself or anybody else back in thereafter.

Avoid

Comentarios: I've given up contacting customer support, you get nowhere with a serious issue. It is always referred to the developers.
My issue now is that stock re-order levels are not be alerted to me.

Puntos a favor:

As a retailer there is not a lot to like about this software.

Contras:

Clumsy, does not integrate with apps, especially shopify. Features are aimed at the hospitality industry, not suitable for retail. The database is clumsy, you can only search for products on the till if they are listed as for sale on the till. With over 2000 products in my inventory that makes the till slow. Integration with card payments is awful. You request a fix and it takes months, but the system is always being updated with cosmetic upgrades. Avoid like the plague

Eposnow is a phenomenal software!

Comentarios: We began as a very simple bookstore, with only a couple hundred products, and thus very easy to manage. Later on, as the business grew, I realized we needed to move into the future and purchase a point of sale. Eposnow has filled that need like only they can. We originally were bogged down by the fact that some of our books had no barcodes. They were able to teach us to barcode our products, and we could use them in tandem with the pre-barcoded books! Fluid and simple, and very excited for the new update!

Puntos a favor:

Everything! Easy to use, straightforward, dependable, cheap, and powerful! I've never had such an easy experience with technology, and all of my hardware has worked seamlessly with the software!

Contras:

Honestly, no cons. I wish there was more customizability, but a few of my feature votes have come through such as preauthorization, so the feature voting system does work well! I also was bothered by the quality of some of the training videos, but since they were free I wasn't too surprised. The customer display sometimes reads the wrong price.

The most horrible customer service I had experience

Comentarios: The experience is bad bad. We paid system to help and to make our live easier but in this case is not, we are losing money too. Take so much longer to get things fix within epos. I still can't believe how people rate this system 4.0 star. I think they only deserve 2 at best because of:
- customer service experience (When you call them, the staff also need to read the same documentation as you so you have to be on the line for at least 1 hours to get help, and even then it doesn't solve your issue. Like other says they give me empty promises too on call back and appointment, that makes they untrustworthy. so hard to trust their word)
- the quality of the software (you won't find smooth experience here as the software is so clunky. The till app does not even work on my ipad)
- the user friendliness of the system (the process flow of adding new product is not streamline, so much go back and forth make the whole experience of setting up is so draging and long. So much harder to train your staff how to add items)
- features (most of the features need to pay as add ons so don't get fool by their marketing team on the affordable price)
- Shopify integration is bad!! In conclusion, I am not and will never recommend this system. It's a nightmare for me. If you have the luxury to choose others POS system it might give less stress and save you much more time and money.

Puntos a favor:

Nothing. It's hard to like the product when the staff of the support team doesn't know what they are doing.

Contras:

Customer Support is horrible! I think the word horrible is under statement. It's beyond horrible. It's so hard to get them, they never call back when they said they would.

Poor Inventory Management System

Comentarios: Not so simple to implement, the Quickbooks connect apps does un-acceptable updates. So we have to reverse the process and disconnect.

Puntos a favor:

Technical support staff is great. They are alway happy to helop and solve your problems with the implementation.

Contras:

Inventory Mangement and costing system. It does not support different methods of costing in compliance with GAAP (FIFO , average.. ect. ) what it does is -it cost your inventory base on your latest cost input. Can't do average or compute for cost like we use to do in every purchase where we need to add unit price plus shipping and other incidental costs. It takes the PO unit price.

Never use Epos Now

Comentarios: I will never recommend EPOS Now to anyone that is looking for a point of sale system. We ordered on February 27th and were guaranteed delivery on March 6th. On March 6th we called because we never got a tracking number, and were then told they were out of stock and would be back in stock in a day or two. Once again we were guaranteed that we would get the first one shipped out and it would be to us on March 8th, no later than the 9th. March 8th comes and goes with no tracking number or no system. On the 9th I receive a phone call from a different sales rep, informing us they were back in stock and wanting to know when we needed our system (we pushed our opening back since we didn't get it on the 6th). I informed him that we needed it yesterday, and he once again guaranteed me that we would get it shipped over night. He said we would get it Saturday March 11th (not sure how 2 days away was over night, but okay because that would still give us time for our new opening date. It is now past time it should have been here today, the 11th and we still do not have our POS system. Now, if we get it on Monday, we will be learning it, trying to train our employees on it, and deal with the crowd of people that will be here. Every single day we are in our restaurant working we have people stop by asking when we will be open. I spent money on a system that I do not have, and am now facing an opening without a cash register at all. I am not please with this company. I am worried that if I ever do get my system and have a tech issue I am going to get the same run around.

Puntos a favor:

Wouldn't know any since I do not have my system. Always get promised one thing and never follows through

Contras:

Too many to list. Mainly poor customer service. Would love to have my system, but it seems they don't know how to ship them out.

A great POS and back end solution

Comentarios: I have very few negative things to say about EPOS Now. We love it! I wish there was more customization / versatility for making labels. We desperately need to be able to use the Deliveroo, but only have one location. Please review this and come up with a reasonable amount we can pay to use it. Also would like to see more add on app dev.

Puntos a favor:

Ease of use, great support, versatility - takes VERY LITTLE training. Love that it works with Paypal.

Contras:

Limitations on creating labels, lack of ecommerce interface - we only have one location and really need Deliveroo.

Incredible service !

Puntos a favor:

Incredible service! We have been using the services of Epos now since starting our site shop 18 months ago - the product has proved excellent over this time, and i must say that the service from the support team most recently was incredible. We are only a small company but he really took the time to go through every aspect of our reporting process, and answering our queries Many thanks indeed

Contras:

There aren't many bad things to say apart from maybe the software releases can cause some issues every so often