Opiniones de REACH

A Solid Piece of Software - Offering Custom Branding and Integrations

Comentarios: I've observed firsthand people coming into our facility and getting up-to-the-minute accurate information to help them find their way, be informed about upcoming events, and be entertained and inspired. REACH's support team is great and they are super friendly... Willing to work through anything with you! It's been a pleasure doing business with them and we are excited to keep expanding our network of displays in new and exciting ways in the future.

Puntos a favor:

I love that they work with you to design a custom template that matches your organizations brand. Then, they offer integrations (we use the eSpace integration for building schedule) and modules (weather, social media, video, graphics) that pull in data from multiple sources onto one screen seamlessly. I've seen other digital signage solutions that offer either split screen solutions or out-of-the-box templates, but those fall short in creating a seamless brand experience. I also love how I can schedule graphics and videos for different days and times across multiple players/screens, and set them to expire and be removed automatically on a certain date.

Contras:

One downside is they don't really offer weekend support. (I was able to get someone to message me back once, but the problem couldn't be resolved until Monday). We are a church and if something goes down on Sunday, we are out of luck. Most of the issues we were having were related to our players being on WiFi, which has as much to do with us as it does with them. Since we've hardwired all our players, we've been pretty much incident free. Their lower-end PC's, which they ship by default, leave much to be desired. Consider upgrading a level or two for enhanced performance and reliability. I wish the dashboard was mobile friendly. It is doable to scroll around and edit a few things on a smartphone, but it's less than ideal. In today's mobile world, I need to be able to make simple edits and check on player status' on the go quickly. Overall, it's backend dashboard is stuck in the past... but it does what it needs to do!

An honest consumer review for the Reach CMS

Comentarios: Ultimately, Reach has allowed for quick updates to our client ads. Although most features offered by Reach are not something our company needs, they do however open potential opportunities for us to offer to our clients and utilize in the future. Furthermore, Reach did not have a specific feature that one of their competitors does offer (Watchfire Ignite), but I was able to provide the details of this new feature to a Reach Support Representative and they promised to submit this as a potential feature for the Reach CMS. This may or may not be implemented, but my concern was gladly heard - as such, the Reach customer service has been a very positive experience for myself.

Puntos a favor:

Features available enable us to compete with most of our competition and surpass others. Which in our case, allows us to offer our clients state-of-the-art service.

Contras:

Due to this being a web-based system, certain clunky response times for content updates, caching concerns, CSS consistency errors, etc - all account for a demerit in consumer value. Most of which can be addressed with future front-end updates to the Reach software. Largest concern from a front-end development standpoint would be major inconsistencies in responsive view (mobile, tablet). There should be no limitations between devices. Granted, although many of these appear concerning, the web-based route allows for flexible updates on a diverse set of systems, web-based integrations for RSS Feeds/Social Content, and many other valuable features which would hold its weight in limitations if Reach were a standalone application.

Great for First Impressions

Puntos a favor:

This platform allows us to showcase our offerings. We use it to show our videos of our programs in the lobby area. We also use to inform our constituents our schedule and offerings. It helps us to be more green as we do not need to print out as many flyers. We have also increased the number of current participants that may not know other offerings we have and now

Contras:

We are not able to connect it to our current software. We have to manually create the feeds through the REACH Program. It would be easier if it was able to work together.

Great Digital Signage Solution with Awesome Support

Comentarios: VERY good support. Always receive a quick and supportive answer and resolution to our support needs.

Puntos a favor:

All-in-one management platform for our campus signage needs.

Contras:

Not all information is available on theie website...requires conversations with their tech support folks to figure out the best way to handle certain situations (such as multi-monitor displays).

Large Scale Migration of 300 Screens

Comentarios: We had a huge problem. Find a new Content platform for our 300 screens. Find a platform that could handle scheduling. We had outgrown our in-house solution which was lacking in a multitude of features that we found on Reach. The support has always been 100% friendly and helpful, and Reach is always responsive to our needs.

Puntos a favor:

Without Question, Reach has the best and most flexible scheduling solution I have seen. We like to present relevant and live information on our screens as a complement to our advertiser's content. What better or more pertinent content than a Schedule. Many of our clients are Arenas, and scheduling is thus an essential requirement. When we were looking to migrate, we thought we could never find a suitable scheduling platform until we found Reach. Of course, we do more than schedule, but that is what I like most.

Contras:

There is not a lot to dislike. I can see improvements with the online calendar by adding more features, and I know those are on the way.

Communicate Like a Pro

Comentarios: From the start I knew I was dealing with a professional company. The training was very helpful and the fact that we can onboard any other person, at any other time, for free, is great. I was able to utilize the software right away and didn't really need a lot of support. When I've had questions or need help, the response is very quick. I love the quality of what we have chosen and have had others remark about how they love the displays. I'm glad that I did my homework and chose a winner.

Puntos a favor:

I love that it is easy to use and very intuitive. I didn't want to have to buy special hardware or be a tech genius to operate it. I need plug and play and that is what I have. The other thing that I like about Reach is that when I have questions, I get excellent support.

Contras:

I like the designing content features the least because they are not as user friendly or intuitive as other design software out there. Although, having said that, once you spend the time and get used to the nuances, you can create some very nice content.

Digital Signage - Higher Education

Comentarios: Ability to communicate information across multiple campuses across the state. Unlimited training and assistance with content creation allows for us to hand off responsibilities to non technical personnel. Excellent experience overall.

Puntos a favor:

Easy to use. Templates that allow for branding and standardization of content. Ability to share content across multiple signage players. Support and service after the sale.

Contras:

Integration with our Emergency Alert and classroom scheduling systems was a challenge.

Game changer during the pandemic

Comentarios: We use REACH to enhance our internal member amd digital communication. It now also serves as the seamless way for all members to reserve times of their choosing. REACH staff are accommodating and the software and hardware work just as well today as the first day of install several years ago.

Puntos a favor:

We have used REACH for several years and it always suited our needs. It wasn't until the reopening guidelines set forth by the State and numerous requirements did we fully reap the true advantages of REACH. Scheduling and reservations are now made simple and our Y members love this system. It's equally easy to use from the Admin and member perspective.

Contras:

There is nothing to dislike! The only area for improvement could be to have a better app interface. Web based works seamlessly but the app could be significantly improved.

Reach Media platform is great and easy to use

Comentarios: Our experience with Reach has been great. They have good support and the players just work. The content managers love the playlist management and how simple it is to use.

Puntos a favor:

We liked the simplicity of web portal, the playlist management and the remote management of our devices. Their support is also very good.

Contras:

Once in a while we need to reinstall the application on some devices.

REACH makes my job easier!

Comentarios: I am so HAPPY to be using this product, I use it everyday. It's a joy to use.

Puntos a favor:

I like the fact that you could demo the product before purchasing, it's user friendly, you can schedule training, I love the layout of the product. Response when you need help is available and timely. There's just so much I love about this product!

Contras:

In the filter status I like to be able to see what I have scheduled because sometimes I'm asking myself did I schedule something. I schedule my events at least 2 weeks in advance.

Great software and design overall

Comentarios: Besides some previous models having hardware issues, the overall experience has been great. Customer support is quick to assist.

Puntos a favor:

Our customized Opal Foods dashboard that displays the temperature and weather of all our locations while also displaying announcements.

Contras:

The 'player' names under the player tab do not match the 'playlist' names under the announcements tab. For example, one of our playlist names is "Demo", which does not reflect the corresponding player name "Hathaway Processing". This can be a problem when moving players around.

Very satisfied with REACH TV

Comentarios: My overall experience with REACH is great! The customer service is very helpful and answers my questions right away and also follows up after a problem is resolved. The ease of uploading our flyers has saved a lot of time. The REACH program is very user friendly. I have been able to navigate the program without problems.

Puntos a favor:

I like the ease of uploading our flyer images (already designed) for each of our programs at the Bartlett Park District and not having to recreate the messages. I also like the preview feature on the desktop without having to be in front of the actual screen. Also, I like that I can change the order of our messages under the change order tab. And lastly, adding videos are as easy to upload as images.

Contras:

I am not sure if this problem is on our end (internet connection- I have contacted our IT staff and they cannot detect a problem), but under Dashboard - the Network health is offline. When viewing the screen in the lobby, my recently uploaded announcements are running correctly. So I am not sure why it would say it was off line? Also, sometimes when uploading a jpg, Reach will skew the jpg. The image won't fit the total space. I can enlarge the image (by pulling out the corners), but I cannot stretch the image horizontal because the proportions are constrained (skewed). This doesn't happen often (maybe twice a month) but when it does I have to snag (program) my jpg and save it again. So I am not sure if something happens to that file when saving it to a jpg or if something happens to the file when it is uploaded to REACH?

I had originally gone with a different digital signage company, but went with REACH and love it.

Comentarios: Better communication about what our students are currently working on in the building. We put everything on the signs from band concerts, quilting projects, sporting events, parent teacher conferences, lunch menus. Anything that goes on, we put it onto the signs so that when community members and family members are in the building they can get a pretty accurate and recent picture about what's going on at our school.

Puntos a favor:

It looks very professional and matches our schools colors and logos perfectly. The social media tie ins are also very nice. The YouTube plugin feature is also so simple it's almost idiot proof. I also love that the entire area can be customized to your liking. The Alert system is also very cool for snow days and delays. The parents really like that one. I also like being able to upload PDF files straight to the signs. We get a lot of clothing order forms that are in PDF, so I just toss those up on the signs and we're good to go.

Contras:

The scheduling part is a little bit difficult to work with. We have Rschools and it seems to pull a little bit odd, but that may just be me needing to reach out to Customer support representative a little more. It's easy to get it synced up, but it shows (Home) after every event. Not sure why that is. Another thing I've found a little odd is that it is sometimes hard to troubleshoot what is on the screen and what you are seeing when you do a preview. For example, if our FB is not working correctly the display will show all black but the preview will still show the content properly.

REACH Software takes our brand to the next level

Comentarios: From the initial conversations and demonstrations on how the software works, to designing a layout and implementation of our devices, the experience has been top-notch. My questions have always been addressed, and you can tell the responses are sincere. The follow up and updates are appreciated and relevant to my company's needs. We are so happy with the software, we're in discussions on how to use additional devices for future projects now too. The REACH team is so great to work with - you won't be disappointed!

Puntos a favor:

I was involved with selecting this software, implementing it in our buildings and updating the content regularly. There are many things I like about this software: it is customized to fit our needs, tech support is not only helpful, but they're quick to respond and actually provide a resolution, and the product performs exactly how I hoped it would. Not to mention, it is extremely user friendly! The quality and performance of this product was important to us, and it definitely shows. We've received many compliments on it and we're considering adding more in additional locations. This software not only offers a great communication tool for our company, it helps to elevate our brand. We couldn't be happier with the software.

Contras:

I honestly cannot think of any negatives - we're very happy with this software.

Wonderful Product! Can't imagine using anything different!

Comentarios: Overall, my experience with REACH has been nothing short of amazing! They are a company who truly cares about making the experience easiest for their users and works hard on building customer relationships.

Puntos a favor:

The most impactful feature of this program is how easy it is to not only use with our computer system, but how easy the implementation process was as well. The customer support for REACH is extremely helpful and efficient! They were able to answer any questions we had quickly and helped resolve any problems we had in a time efficient manner. As the one who updates information to the TV screen, I really appreciate that you are able to do batch uploads. This feature alone saves so much time for those of us who have a ton of other items on their agenda!

Contras:

I have not found anything yet that I do not like about this software.

Marketing Rule of Seven

Comentarios: It's seldom down, but when it is, tech support is quick to answer the call. The video quality is good.

Puntos a favor:

I like that users of our facility are being marketed to unbeknownst to them and the more hits, the better (Marketing Rule of Seven). Whether they are a parent waiting for a child to get out of skate lessons, hanging out on the front entry to catch some air, or waiting in the concession line at intermission, it reaches out to the patron where they are without requiring them to actively search, and may just intrigue someone to check an activity out.

Contras:

It's difficult to delete a text box once created and sometimes it doesn't project like it previews.

NOT for attaching video, logos, gifs - basic texting only

Comentarios: 2 out of 5. (there is a minimum of 40 characters required here.)

Puntos a favor:

very easy to use not user friendly if you have any time of logo, animated logo, xmas messages with short video or gifs etc..

Contras:

I have over 2000 contacts/Clients on my iphone. Online reviews seemed helpful - but now that I have used it - its not at all designed for my business. I wanted to send out short holiday gifs, or property photo gifs, short video, or messages with my logo on them. Beware, Image attachments DO NOT work with the auto send option. You have to click to send each one. And, beware - if you do not toggle the Fully Automate to ON in your settings (btw- not mentioned in the directions) it Will clog up your emails and texts. Perhaps this is designed for small group use and standard flat messages. But I can email that kind of boring stuff.

A great method to communicate important information

Comentarios: I have been very pleased with how easy it is to access the software and make changes on the fly. With minimal IT support, I can submit an update via the web-link and instant changes occur. Removing the need for approvals or IT involvement.

Puntos a favor:

At our sites, we use the software on strategically placed TV's. The break rooms, front office, throughout the facility to communicate upcoming events for the associates, greetings to vistors, safety metrics of the site, weather updates and general information to share with the team.

Contras:

I am an advanced PC user, and have been exposed to a lot of different software suites and I was able to navigate the reach software with some minimal time spent on the videos supplied. However for a less experienced user it can be a bit difficult on that learning curve.

Wonderful Product!

Comentarios: One of our biggest goals as a school is to keep all stakeholders informed of what is going on within the school on a daily basis. Our interactive TV, along with the REACH software has allowed us to reach that goal. With a few clicks of a button, our daily announcements, student shout-outs, or other important notifications are published and easy for all to see.

Puntos a favor:

I love that I am able to access this software from anywhere. Even if I am not in school that day, I am able to send announcements out so the students/staff/community members can see them! I also love how user-friendly the REACH interface is.

Contras:

I am not sure I would identify this as a con, but we always appreciate software that is low-cost because of the tight budget we are on. Even yearly specials or price knock-downs might help me sell the yearly cost to my administration!

Excellent Digital Signage Solution

Comentarios: Overall the company has been great to work with. They are very responsive and helpful when issues arise.

Puntos a favor:

The REACH system is extremely easy to use. It gives us the ability to schedule content as far in advance as we would like. Once you have your content created it literally takes less than a minute to publish to however many screens you want.

Contras:

Some more sorting options would be nice. Such as the ability to sort by "scheduled" content. Also it would be nice to schedule something for more than one timeframe at a time. For example, right now if I have a poster to publish for Monday to Tuesday one week and Thursday to Saturday 2 weeks in the future, I would have to do two separate publish tasks. It would be nice to be able to do it all at once.

Informing over 1,000 employees daily

Comentarios: I love working with REACH. Their customer service is very responsive. The newsletters they send monthly are great to see new trends or features - or just to be clued into what's going on. They are great at reinforcing a human element to tech company.

Puntos a favor:

Reach Media's CMS is incredibly easy to navigate and very intuitive. The features they offer definitely grab viewers attention to inform them of pertinent organizational matters.

Contras:

I wish we had purchased the higher CPU players to prevent any lag or buffering when we call iframes into our widgets. Sometimes updates that are going on in the background may increase the blank space in a widget - however I will say, whenever this happens (rarely) Reach technical crew is very quick at helping resolve any issues.

REACH is a great tool that integrates with eSPACE.

Comentarios: We've been able to create a culture that no longer contends for meeting/conference rooms based on who needs it most. :) Now it's only about who put it on the calendar first.

Puntos a favor:

REACH is integrated with our eSPACE event scheduling system. There is minimal set up that seems a little daunting when creating the first display? But once you understand what it's asking, as long as you follow the steps you can't go wrong. The team at REACH does a great job of asking what's needed and knowing exactly how to set up the displays to show information for spaces/events approved in eSPACE so there's never a conflict when somebody goes to use a meeting/conference room. If it was scheduled, it will be on the display!

Contras:

Initially, there was a little bit of misunderstanding with the support team that helped us to implement displays based on what we were needing, but after this, we've had no negative experiences. Every once in a while I have to reset the software, but that's usually only because updates were pushed to our iPads.

A Great Way to REACH Your Audience

Comentarios: We have participants who come in specifically for one class to our building, and may not know what else is going on that we have to offer. REACH gives us an opportunity to very easily advertise to our customer base with a visual display that we were able to tweak to show exactly what information we want, when we want it.

Puntos a favor:

The software is easy to use and very user friendly. Having had the software for a few years now, I'm always impressed by each new feature added, and the ease it takes to learn how to best implement it.

Contras:

Tweaking a display just the way I want it is slightly harder to do than it was with a previous design, but the more I get used to the software, the easier it becomes.

Improved Communication with Members - Fresh Look for our Lobby

Comentarios: Member communication is up and members are registering for more classes that we promote on our screens. I have recommended the REACH system to our other branches in the YMCA of Greater Seattle association. The experience and the team at REACH has been wonderful. Looking forward to continuing to work with the lovely folks at REACH!

Puntos a favor:

The University Family YMCA has been using the REACH platform for about 3 years now. We love the intuitive features the software offers in an easy to learn format. You can really customize your slides and screens to what you want them to say and do. We have gotten consistent feedback from our members that they love what we do with our screen and are always stopping to look at what is upcoming in the branch.

Contras:

Nothing too major! It would be nice to be able to customize the look or colors of the layout. A simple color change of the screen would catch eyes. At the Y we have 5 logos with 5 color schemes, so changing it season to season would be a nice, but not necessary, feature!

Great communication tool that is easy to use

Comentarios: I use the upload feature, video's that are both custom and from youtube, the calendar, and the stock photo's. I like that I can access Reach on the internet so it's available to me even when I'm not in the office to communicate urgent information to the team. I like that information can be scheduled for times and days ahead of time. Customer Service has been great, I really enjoyed working with [SENSITIVE CONTENT HIDDEN] during the set up and installation process when we were just getting started.

Puntos a favor:

I like that it was easy to install, easy to use and easy to upload custom video & information to.

Contras:

At this time I really don't have anything