Opiniones de REACH

A Solid Piece of Software - Offering Custom Branding and Integrations

Comentarios: I've observed firsthand people coming into our facility and getting up-to-the-minute accurate information to help them find their way, be informed about upcoming events, and be entertained and inspired. REACH's support team is great and they are super friendly... Willing to work through anything with you! It's been a pleasure doing business with them and we are excited to keep expanding our network of displays in new and exciting ways in the future.

Puntos a favor:

I love that they work with you to design a custom template that matches your organizations brand. Then, they offer integrations (we use the eSpace integration for building schedule) and modules (weather, social media, video, graphics) that pull in data from multiple sources onto one screen seamlessly. I've seen other digital signage solutions that offer either split screen solutions or out-of-the-box templates, but those fall short in creating a seamless brand experience. I also love how I can schedule graphics and videos for different days and times across multiple players/screens, and set them to expire and be removed automatically on a certain date.

Contras:

One downside is they don't really offer weekend support. (I was able to get someone to message me back once, but the problem couldn't be resolved until Monday). We are a church and if something goes down on Sunday, we are out of luck. Most of the issues we were having were related to our players being on WiFi, which has as much to do with us as it does with them. Since we've hardwired all our players, we've been pretty much incident free. Their lower-end PC's, which they ship by default, leave much to be desired. Consider upgrading a level or two for enhanced performance and reliability. I wish the dashboard was mobile friendly. It is doable to scroll around and edit a few things on a smartphone, but it's less than ideal. In today's mobile world, I need to be able to make simple edits and check on player status' on the go quickly. Overall, it's backend dashboard is stuck in the past... but it does what it needs to do!

An honest consumer review for the Reach CMS

Comentarios: Ultimately, Reach has allowed for quick updates to our client ads. Although most features offered by Reach are not something our company needs, they do however open potential opportunities for us to offer to our clients and utilize in the future. Furthermore, Reach did not have a specific feature that one of their competitors does offer (Watchfire Ignite), but I was able to provide the details of this new feature to a Reach Support Representative and they promised to submit this as a potential feature for the Reach CMS. This may or may not be implemented, but my concern was gladly heard - as such, the Reach customer service has been a very positive experience for myself.

Puntos a favor:

Features available enable us to compete with most of our competition and surpass others. Which in our case, allows us to offer our clients state-of-the-art service.

Contras:

Due to this being a web-based system, certain clunky response times for content updates, caching concerns, CSS consistency errors, etc - all account for a demerit in consumer value. Most of which can be addressed with future front-end updates to the Reach software. Largest concern from a front-end development standpoint would be major inconsistencies in responsive view (mobile, tablet). There should be no limitations between devices. Granted, although many of these appear concerning, the web-based route allows for flexible updates on a diverse set of systems, web-based integrations for RSS Feeds/Social Content, and many other valuable features which would hold its weight in limitations if Reach were a standalone application.

Great for First Impressions

Puntos a favor:

This platform allows us to showcase our offerings. We use it to show our videos of our programs in the lobby area. We also use to inform our constituents our schedule and offerings. It helps us to be more green as we do not need to print out as many flyers. We have also increased the number of current participants that may not know other offerings we have and now

Contras:

We are not able to connect it to our current software. We have to manually create the feeds through the REACH Program. It would be easier if it was able to work together.

Communicate Like a Pro

Comentarios: From the start I knew I was dealing with a professional company. The training was very helpful and the fact that we can onboard any other person, at any other time, for free, is great. I was able to utilize the software right away and didn't really need a lot of support. When I've had questions or need help, the response is very quick. I love the quality of what we have chosen and have had others remark about how they love the displays. I'm glad that I did my homework and chose a winner.

Puntos a favor:

I love that it is easy to use and very intuitive. I didn't want to have to buy special hardware or be a tech genius to operate it. I need plug and play and that is what I have. The other thing that I like about Reach is that when I have questions, I get excellent support.

Contras:

I like the designing content features the least because they are not as user friendly or intuitive as other design software out there. Although, having said that, once you spend the time and get used to the nuances, you can create some very nice content.

Large Scale Migration of 300 Screens

Comentarios: We had a huge problem. Find a new Content platform for our 300 screens. Find a platform that could handle scheduling. We had outgrown our in-house solution which was lacking in a multitude of features that we found on Reach. The support has always been 100% friendly and helpful, and Reach is always responsive to our needs.

Puntos a favor:

Without Question, Reach has the best and most flexible scheduling solution I have seen. We like to present relevant and live information on our screens as a complement to our advertiser's content. What better or more pertinent content than a Schedule. Many of our clients are Arenas, and scheduling is thus an essential requirement. When we were looking to migrate, we thought we could never find a suitable scheduling platform until we found Reach. Of course, we do more than schedule, but that is what I like most.

Contras:

There is not a lot to dislike. I can see improvements with the online calendar by adding more features, and I know those are on the way.

Digital Signage - Higher Education

Comentarios: Ability to communicate information across multiple campuses across the state. Unlimited training and assistance with content creation allows for us to hand off responsibilities to non technical personnel. Excellent experience overall.

Puntos a favor:

Easy to use. Templates that allow for branding and standardization of content. Ability to share content across multiple signage players. Support and service after the sale.

Contras:

Integration with our Emergency Alert and classroom scheduling systems was a challenge.

Reach serves many needs for businesses

Comentarios: Very positive experiences.

Puntos a favor:

I like the automation of displays in that start and stop times can be chose as well as one drive linking.

Contras:

I can think of nothing that is a con regarding Reach.

Reach is Great!

Comentarios: I am able to include any upcoming events, that will help students during the year.

Puntos a favor:

Reach is easy to use, and I really like the Media Library.

Contras:

There is nothing that I do not like about Reach.

Reach

Comentarios: Everything in reach is good. It is a genuine platform.

Puntos a favor:

Reach is a great digital signage company. It is very easy to use. customer support is very good and quick response.

Contras:

I didn't notice any negative thing in reach. everything is good it having the feature of video sharing and link sharing with other third-party platforms.

Reach excellence

Comentarios: I have had a great experience with REACH. It's a great tool in providing information to our associates.

Puntos a favor:

They are friendly, easy to get in touch with when you have an issue. Very patient teaching us how to use the program.

Contras:

I haven't found anything. Maybe a live chat box would be cool to add.

Great software and design overall

Comentarios: Besides some previous models having hardware issues, the overall experience has been great. Customer support is quick to assist.

Puntos a favor:

Our customized Opal Foods dashboard that displays the temperature and weather of all our locations while also displaying announcements.

Contras:

The 'player' names under the player tab do not match the 'playlist' names under the announcements tab. For example, one of our playlist names is "Demo", which does not reflect the corresponding player name "Hathaway Processing". This can be a problem when moving players around.

Very satisfied with REACH TV

Comentarios: My overall experience with REACH is great! The customer service is very helpful and answers my questions right away and also follows up after a problem is resolved. The ease of uploading our flyers has saved a lot of time. The REACH program is very user friendly. I have been able to navigate the program without problems.

Puntos a favor:

I like the ease of uploading our flyer images (already designed) for each of our programs at the Bartlett Park District and not having to recreate the messages. I also like the preview feature on the desktop without having to be in front of the actual screen. Also, I like that I can change the order of our messages under the change order tab. And lastly, adding videos are as easy to upload as images.

Contras:

I am not sure if this problem is on our end (internet connection- I have contacted our IT staff and they cannot detect a problem), but under Dashboard - the Network health is offline. When viewing the screen in the lobby, my recently uploaded announcements are running correctly. So I am not sure why it would say it was off line? Also, sometimes when uploading a jpg, Reach will skew the jpg. The image won't fit the total space. I can enlarge the image (by pulling out the corners), but I cannot stretch the image horizontal because the proportions are constrained (skewed). This doesn't happen often (maybe twice a month) but when it does I have to snag (program) my jpg and save it again. So I am not sure if something happens to that file when saving it to a jpg or if something happens to the file when it is uploaded to REACH?

I had originally gone with a different digital signage company, but went with REACH and love it.

Comentarios: Better communication about what our students are currently working on in the building. We put everything on the signs from band concerts, quilting projects, sporting events, parent teacher conferences, lunch menus. Anything that goes on, we put it onto the signs so that when community members and family members are in the building they can get a pretty accurate and recent picture about what's going on at our school.

Puntos a favor:

It looks very professional and matches our schools colors and logos perfectly. The social media tie ins are also very nice. The YouTube plugin feature is also so simple it's almost idiot proof. I also love that the entire area can be customized to your liking. The Alert system is also very cool for snow days and delays. The parents really like that one. I also like being able to upload PDF files straight to the signs. We get a lot of clothing order forms that are in PDF, so I just toss those up on the signs and we're good to go.

Contras:

The scheduling part is a little bit difficult to work with. We have Rschools and it seems to pull a little bit odd, but that may just be me needing to reach out to Customer support representative a little more. It's easy to get it synced up, but it shows (Home) after every event. Not sure why that is. Another thing I've found a little odd is that it is sometimes hard to troubleshoot what is on the screen and what you are seeing when you do a preview. For example, if our FB is not working correctly the display will show all black but the preview will still show the content properly.

REACH Software takes our brand to the next level

Comentarios: From the initial conversations and demonstrations on how the software works, to designing a layout and implementation of our devices, the experience has been top-notch. My questions have always been addressed, and you can tell the responses are sincere. The follow up and updates are appreciated and relevant to my company's needs. We are so happy with the software, we're in discussions on how to use additional devices for future projects now too. The REACH team is so great to work with - you won't be disappointed!

Puntos a favor:

I was involved with selecting this software, implementing it in our buildings and updating the content regularly. There are many things I like about this software: it is customized to fit our needs, tech support is not only helpful, but they're quick to respond and actually provide a resolution, and the product performs exactly how I hoped it would. Not to mention, it is extremely user friendly! The quality and performance of this product was important to us, and it definitely shows. We've received many compliments on it and we're considering adding more in additional locations. This software not only offers a great communication tool for our company, it helps to elevate our brand. We couldn't be happier with the software.

Contras:

I honestly cannot think of any negatives - we're very happy with this software.

Wonderful Product! Can't imagine using anything different!

Comentarios: Overall, my experience with REACH has been nothing short of amazing! They are a company who truly cares about making the experience easiest for their users and works hard on building customer relationships.

Puntos a favor:

The most impactful feature of this program is how easy it is to not only use with our computer system, but how easy the implementation process was as well. The customer support for REACH is extremely helpful and efficient! They were able to answer any questions we had quickly and helped resolve any problems we had in a time efficient manner. As the one who updates information to the TV screen, I really appreciate that you are able to do batch uploads. This feature alone saves so much time for those of us who have a ton of other items on their agenda!

Contras:

I have not found anything yet that I do not like about this software.

Marketing Rule of Seven

Comentarios: It's seldom down, but when it is, tech support is quick to answer the call. The video quality is good.

Puntos a favor:

I like that users of our facility are being marketed to unbeknownst to them and the more hits, the better (Marketing Rule of Seven). Whether they are a parent waiting for a child to get out of skate lessons, hanging out on the front entry to catch some air, or waiting in the concession line at intermission, it reaches out to the patron where they are without requiring them to actively search, and may just intrigue someone to check an activity out.

Contras:

It's difficult to delete a text box once created and sometimes it doesn't project like it previews.

Using the Reach platform has really stepped up our facility look.

Comentarios: Ease of use. Nice look. I neglected to select a few boxes in the last page - I also am an administrator and user of the software, in addition to helping pick out the prodcut.

Puntos a favor:

We primarily use the Reach Software for our facility schedule. We also have it connected to our Social Media feeds (Facebook, Twitter, and Instagram). I love the capability of also adding flyers but we do not take advantage of this enough. Several of my colleagues in neighboring towns have been impressed and are considering adding this to their facilities.

Contras:

Although it has happened often, we have had the system stop displaying our data from time to time. When consulting with Reach Service, it seems like it was an issue with RecTrac (Vermont Systems), however when speaking with Vermont Systems they made it seem like a Reach issue. The issues have been rectified but was difficult going back and forth between Reach and Vermont Systems.

Multiple Displays

Comentarios: We were in need of a software that had the capability of displaying a rolling safety metric on all monitors; REACH was able to assist with a stationary year-to-date widget that is easy to update. Overall, I am extremley satisfied with the services provided by REACH.

Puntos a favor:

Love having the ability to display different content on multiple monitors. We were able to digitize our brand on the welcome display for our guest, thus reducing the need for paper brochures. Most of our employees are not able to check emails regularly so having the option to display important company announcements facility wide is a major plus for our organization. Contacting REACH Customer Service was a breeze; the employees are very knowledgeable and offer excellent technical support.

Contras:

Have not experienced any issues with the software.

Wonderful Product!

Comentarios: One of our biggest goals as a school is to keep all stakeholders informed of what is going on within the school on a daily basis. Our interactive TV, along with the REACH software has allowed us to reach that goal. With a few clicks of a button, our daily announcements, student shout-outs, or other important notifications are published and easy for all to see.

Puntos a favor:

I love that I am able to access this software from anywhere. Even if I am not in school that day, I am able to send announcements out so the students/staff/community members can see them! I also love how user-friendly the REACH interface is.

Contras:

I am not sure I would identify this as a con, but we always appreciate software that is low-cost because of the tight budget we are on. Even yearly specials or price knock-downs might help me sell the yearly cost to my administration!

Central Algoma Secondary School

Comentarios: We have found Reach to be a very useful and effective tool in communicating with our student body and staff. It is easy to use and provides a choice of stock images or the capacity to personalize your communications in a variety of different ways. We use it daily.

Puntos a favor:

We like the functionality of the product and find it very easy to use. We are able to upload media products from different sources and present them as needed on Reach. We use it daily to support school communication and it only takes a few minutes from each day to update in part because there is a very good supply of stock images which are regularly updated as well as our own media files.

Contras:

We would like to see the software compatible with a wider range of file formats.

Midland Rockhounds Concessions

Comentarios: Our overall experience has been great. We had more people ask about particular food and beverage items as well as had other ball clubs in our league ask to find out where we found Reach Management. I believe we only used 50 percent of what’s capable and look forward to learning more innovative ways which we can extend our menu boards to our guests in the ballpark.

Puntos a favor:

The introduction of having digital menu boards has helped the patrons read and see visualization menu items from large TV’s. We have been able to load our own photos of food and beverages, which also provides the patrons with actual pictures of concessions available in the baseball stadium. Having reliable tech-support allows even the less computer savvy individuals a chance to learn from the ground up how to make a successful menu board. Lastly, being able to be in control from the administrator’s standpoint of putting in special deals of the day on the day of a game provides good flexibility.

Contras:

We have been very happy with the overall software. I say from the administrator’s standpoint, maybe extend call support with the technicians to later in the day. Most if not all problems seem to occur during a game or event when tech support is already closed.

REACH is a great tool that integrates with eSPACE.

Comentarios: We've been able to create a culture that no longer contends for meeting/conference rooms based on who needs it most. :) Now it's only about who put it on the calendar first.

Puntos a favor:

REACH is integrated with our eSPACE event scheduling system. There is minimal set up that seems a little daunting when creating the first display? But once you understand what it's asking, as long as you follow the steps you can't go wrong. The team at REACH does a great job of asking what's needed and knowing exactly how to set up the displays to show information for spaces/events approved in eSPACE so there's never a conflict when somebody goes to use a meeting/conference room. If it was scheduled, it will be on the display!

Contras:

Initially, there was a little bit of misunderstanding with the support team that helped us to implement displays based on what we were needing, but after this, we've had no negative experiences. Every once in a while I have to reset the software, but that's usually only because updates were pushed to our iPads.

GREAT Digital Display!

Comentarios: We needed to replace some old pin-push bulletin boards. REACH offered the most cost-effective solution that gave us really nice displays for the public who visit us daily.

Puntos a favor:

Ease of Use: The REACH team gave us a tutorial before using this system and we found it very easy to learn and use daily. It's very easy to update our announcements and daily schedule. Template: REACH set up a really nice template that fit our needs perfectly!

Contras:

We had some issues with the device freezing up initially but after some updates (via REACH support) it has been running problem-free.

Great communication tool that is easy to use

Comentarios: I use the upload feature, video's that are both custom and from youtube, the calendar, and the stock photo's. I like that I can access Reach on the internet so it's available to me even when I'm not in the office to communicate urgent information to the team. I like that information can be scheduled for times and days ahead of time. Customer Service has been great, I really enjoyed working with [SENSITIVE CONTENT HIDDEN] during the set up and installation process when we were just getting started.

Puntos a favor:

I like that it was easy to install, easy to use and easy to upload custom video & information to.

Contras:

At this time I really don't have anything

Great for interactive and engaging signage.

Comentarios: Using REACH has really changed the way my company views signage and customer engagement.

Puntos a favor:

Managing all of our signage from one computer is awesome. Live updates are so easy. There are so many prebuilt templates available that I hardly have to design anything from scratch. Probably my favorite feature is the interactive polling. All of our clients think it's so cool to walk by and participate in a poll or survey, then see the results later displayed on our boards.

Contras:

Occasionally there is a hiccup with the syncing. But it's extremely rare and nothing a quick hard reset can't fix.