15 años ayudando a las empresas panameñas
a elegir el mejor software

Sobre UpKeep

Un CMMS basado en la nube que optimiza la orden de trabajo y la administración de las instalaciones. Crea proyectos, asigna órdenes de trabajo y administra activos.

Descubre más sobre UpKeep

Puntos a favor:

Loved being able to just jump right in and create work orders. Keeping track of time and material cost was very helpful.

Contras:

Requester's sometimes log out of it and forget what their password is.

Valoraciones de UpKeep

Evaluación media

Facilidad de uso
4.6
Atención al cliente
4.7
Funcionalidades
4.4
Relación calidad-precio
4.6

Probabilidad de recomendación

8.9/10

UpKeep tiene una valoración global de 4.6 estrellas sobre 5 según las 1,328 opiniones de usuarios de Capterra.

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Filtrar opiniones (1,328)

Michael
Architect
Usuario de Linkedin verificado
Arquitectura y planificación, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

UpKeep is FANTASTIC!

4.0 hace 4 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Mariel
Planner Engineer en España
Energías renovables y medio ambiente, 5,001-10,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

La perspectiva de un usuario

5.0 el año pasado

Comentarios: Mi experiencia general con UpKeep ha sido positiva. Ha simplificado mis procesos de gestión de mantenimiento y he visto una mejora significativa en la eficiencia de mi equipo.

Puntos a favor:

He estado usando UpKeep por un tiempo y debo decir que me ha hecho la vida más fácil. Me encanta lo fácil de usar que es la interfaz, lo que me facilita administrar mis tareas de mantenimiento.

Contras:

Si bien en general estoy contento con UpKeep, encuentro que carece de algunas características que lo habrían mejorado aún más. Por ejemplo, creo que podría beneficiarse de capacidades de informes más detalladas.

Raquel
Demand planner en España
Productos farmacéuticos, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Un cambio de juego para la gestión de mantenimiento

5.0 el año pasado

Puntos a favor:

UpKeep es un excelente software de gestión de mantenimiento que elimina la necesidad de registros en papel y permite un seguimiento preciso de la productividad.

Contras:

Los planes pueden ser un poco costosos y el plan inicial debe incluir al menos un técnico limitado. Agregar partes y activos al programa puede ser un proceso lento.

daniel alberto
ingeniero mecanico en Chile
Ingeniería industrial o mecánica, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

gestiona tus mantenimientos con upkeep

4.0 el año pasado

Comentarios: en mi empresa nos dedicamos al trabajo de refrigeración industrial, como poder ejecutar ordenes de trabajo, llevar un orden mejor tiempos de mantenimiento facturación y poder verificar todo de forma adecuada, además de crear facturas en el software lo recomiendo realmente

Puntos a favor:

Poder gestionar con un equipo de trabajo los planes de mantenimiento de maquinas y equipos, ya sea mantenimiento preventivo y correctivo, donde se muestran tambien las ordenes de trabajo, las fechas, si se realizo el trabajo de forma adecuada, además el stock de productos

Contras:

no todos tiene acceso al programa además es un poco costoso la licencia mas económica cuesta 45dolares mensual, es un poco complicado adaptar los procesos pero por demas todo excelente

Sebastian
Information Tecnology and services en Colombia
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Es muy facil de implementar.

5.0 hace 9 meses

Puntos a favor:

Me encanto que sea un aplicativo muy facil de implementar, sus herramientas son bastante completas y utiles para todas las areas que se requiera.

Contras:

Por el momento no tengo quejas sopre este aplicativo.

Respuesta de UpKeep Technologies

hace 8 meses

Hi Sebastian, we appreciate your glowing review! It means a lot to our team. We're dedicated to consistently delivering top-notch quality, and we're ecstatic that we've earned your trust. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Daniel
Diseñador en Colombia
Diseño, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Software de calidad para Mantener optima operación

5.0 hace 9 meses

Puntos a favor:

Es un software intuitivo, fácil manejo y de una interfaz espectacular y amigable, me permite gestionar en tiempo real, todo acerca de los equipos que tengo, además de tener una trazabilidad de estos evitando futuros inconvenientes y reducción de costos y tiempo.

Contras:

En mi experiencia no tengo reparos con la funcionalidad y versatilidad del software

Respuesta de UpKeep Technologies

hace 9 meses

Hi Daniel, thank you for your review! We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Anibal
Estudiante de Medicina en Ecuador
Dispositivos médicos, 501-1,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

UpKeep: Un software que presenta empredimientos de la salud

3.0 el año pasado

Puntos a favor:

Profesionalmente ayuda a que sean validas opiniones de distintos profesionales de la salud el uso de productos de diversos laboratorios

Contras:

El uso inespecifico de los productos puede causar confusión

Jerson
Electricista en Ecuador
Energías renovables y medio ambiente, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Mantenimientos en Softwere

4.0 el año pasado

Puntos a favor:

El acceso movil y el Analisis en tiempo real

Contras:

Al momento de corregir las fallas de una orden de trabajo hay q esperar un tiempo un poco lento para mi gusto.

Carlos
Programador en Colombia
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Excelente herramienta para la gestión de flujos de trabajo y seguimientos

5.0 hace 7 meses

Puntos a favor:

Me ayuda muchísimos a implementar sobre la marcha órdenes de trabajo en cierto flujo que ya a iniciado, le puedo hacer seguimiento a las órdenes en tiempo real y programar alertas para cuando baje la productividad

Contras:

El soporte puede dar respuesta un poco más rápido pero en lo personal buena herramienta

Respuesta de UpKeep Technologies

hace 6 meses

Hi Carlos, we're thrilled to hear that you're enjoying UpKeep. Your satisfaction is our top priority, and we're committed to delivering excellence. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

leonardo
leonardo
Microsoft Office en Uruguay
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Linda aplicación de configuración

3.0 el año pasado

Comentarios: Es una buena aplicación para poder ordenar el teléfono. A volver a instalar algún día.

Puntos a favor:

Puedes mandar una ordenado tus archivos y configuraciones.

Contras:

No hay nada malo, solo que no es muy diferente a otras aplicaciones.

Yuliana
Secretaria en Perú
Sector textil, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Mantenimiento

4.0 el año pasado

Comentarios: No tube suerte no me fue tan bien espero que lo mejoren

Puntos a favor:

Bueno es bastante útil pero le faltan muchas cosas

Contras:

No es tan productivo el avanse quisiera algo mejor más avanzado

Dirk
Dirk
Director of Operations en EE. UU.
Usuario de Linkedin verificado
Propiedad inmobiliaria, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Crucial Team Management

5.0 hace 5 años

Comentarios: This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

Puntos a favor:

Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

Contras:

The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

Respuesta de UpKeep Technologies

hace 5 años

Hi Dirk, Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small. The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level. If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource. Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

Rick
Facility Manager en EE. UU.
Instituciones religiosas, 51-200 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

Perfect CMMS for my Needs

5.0 hace 4 años

Comentarios: Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

Puntos a favor:

The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

Contras:

Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget. One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

John
Technical Services Supervisor en EE. UU.
Servicios, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Not Too Happy So Far

2.0 hace 2 semanas Nuevo

Puntos a favor:

If the system worked properly I would be happy with it. unfortunately at this time the system is frustrating to work with.

Contras:

contacted [sensitive content hidden] at customer service in regards to the scrolling issue that i am experiencing. [sensitive content hidden] brought it up @ 3 weeks ago at a "Bug" meeting. i have not seen a resolution and have not recived an update. i did ge a temporary work around that is not that great for me. also non of the techs can get the book mark feature to work at all.

David
Head of Service en EE. UU.
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Excellent tool for technology company that needs affordable CMMS

5.0 hace 2 meses

Comentarios: UpKeep has been very helpful in guiding us through adoption of the platform and providing us the tools needed to expand our capabilities and record keeping. This is an excellent platform that has helped us build our service delivery platform

Puntos a favor:

UpKeep is easily configured and very flexible to meet our very unique business model. The support team has been outstanding throughout our implementation and continues to provide top notch service to guide us through new challenges. I appreciate the relatively low cost against the market to all us to grow with the product and add licenses without significant cost

Contras:

The platform is designed for a more traditional break/fix style work force management application. It has forced us to adapt some of our (albeit maturing) processes to meet the capability within the platform in order to capture the data and detail that we are looking for.

Jonathan
Clinical Engineering Director en EE. UU.
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

Best overall usability

5.0 hace 4 años

Comentarios: Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.

Puntos a favor:

I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.

Contras:

There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.

Respuesta de UpKeep Technologies

hace 4 años

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team track work orders! Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

Jeff
Electrical and Mechanical maintenance manager en EE. UU.
Minería y metalurgia, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

A great choice for a intuitive CMMS

5.0 hace 3 años

Comentarios: Immediately we are seeing the benefits of using UpKeep. It has helped to reduce the confusion of where someone left off or waiting for parts to arrive to complete the repair.

Puntos a favor:

Uploading our plant information, including over 4,000 spare parts that we have cataloged was very easy. We were able to keep our spare part numbers and mirrored the layout of UpKeep with our own spare parts system, which in turn helped the plant personnel with the implementation.

Contras:

I would like to see the ability to add daily equipment checklists, that can be performed at a minimum twice daily and were generated automatically at a predetermined time. We currently make rounds through the plant and require our personnel to record the check.

Ryan
Maintenance Manager en EE. UU.
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

A great start!

5.0 hace 4 años

Comentarios: My experience over the first month with UpKeep has been very positive. The team in California have been checking in to provide support and they've sent us a ton of QR labels for our assets and stock room. I have worked with five different CMMSs over the past several years and have been responsible for two implementations. This has been the smoothest and easiest one so far... configuration has been easy and it's been warmly welcomed by my team and the organization as a whole.

Puntos a favor:

The ease of use and functionality check all of the boxes I was looking for. I get updates on my phone, can track work, and share what we're doing throughout our organization in a way that is simple to understand. The cost and very low barrier to entry has been a huge plus as well.

Contras:

There have been little quirks with the system that have taken a little getting used to. Updating PMs or creating a PO, for example, can be difficult when you click off the screen to update a piece of that (check list, asset, or part) and then the whole thing that was being worked on is lost. Having discreet location differences for assets and stock rooms would be nice, too.

Respuesta de UpKeep Technologies

hace 4 años

Thank you so much for taking the time to leave us a review! We all LOVE your dinks! We're glad to hear our software is helping you and your team manage your assets and facility! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

Paul
Production supervisor en Canadá
Automoción, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

Very User Friendly

5.0 hace 4 años

Comentarios: UpKeep is helping us to formally document what maintenance we have been doing all along. it also allows everyone to see what is happening and when, which assists in scheduling. Proper documentation of maintenance is becoming a necessity to maintain our current customers and attract new business. In setting up our system, it also provided an opportunity to exam our current practices and make some improvements.

Puntos a favor:

We are using UpKeep for our maintenance needs throughout the facility. I made an outline to help me plan how I wanted things to work and it was easy to tailor the system to all of our needs. I found the meters particularly useful. There is plenty of videos online available for those of us who learn visually. (like me)

Contras:

To date we haven't really found a downside to the software. Like most new programs there is a period of adjustment, but it was very brief.

Respuesta de UpKeep Technologies

hace 4 años

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility. Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

Federico
Federico
CEO en Brasil
Usuario de Linkedin verificado
Banca, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great tool to Manage your Assets

4.0 hace 2 años

Comentarios: Our overall experience using UpKeep is very good because this solution has provided accountability and transparency in the use of our assets (owned and rented)

Puntos a favor:

This is a great solution to manage the assets, we were having issues controlling the location and distribution of our rented laptops and electronic equipment provided to consultants, after implementing the solution we were able to locate, manage and renew our equipment without effort. We also use it to track work orders because their reporting capabilities work very good with out ERP.

Contras:

The main con would be its price, $45 per user is a little high for many small businesses budget. Since this is an important tool the training in using it is a little hard but necessary. In addition we believe the permissions management needs a little more work.

Lillian
Lillian
Human Resources Generalist en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

UpKeep simplifies facility management!

4.0 el año pasado

Comentarios: Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be monitored and scheduled with ease thanks to the app's straightforward design. Task delegation and real-time updates help the whole team stay on the same page.

Puntos a favor:

My team's maintenance management has been greatly improved thanks to UpKeep. Thanks to the app's intuitive design and constant updates, keeping track of and planning out tasks has never been simpler. If you're wanting to simplify your maintenance management procedures, go no further than UpKeep.

Contras:

Insufficient personalization choices may exist in UpKeep's work order forms. Improvements in functionality for the mobile app are needed.

Alec
Maintenance Lead Technician en EE. UU.
Automoción, 5,001-10,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

New User

4.0 hace 4 años

Comentarios: Originally all work orders were recorded on paper, Upkeep eliminated that process. It also provided a more accurate way to track productivity of technicians as well as monitor frequency of maintenance performed on certain lifts.

Puntos a favor:

Data saved online; removes the need for a local server Easy to use and understand Comes as an App also that can be used on your phone

Contras:

Plans are a little expensive Starter plan should allow an administrator and at least one limited-technician or its useless Slow process of getting all parts & assets added into the program.

Respuesta de UpKeep Technologies

hace 4 años

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

simon
Solar Technician en RU
Energías renovables y medio ambiente, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Using upkeep for solar farm maintenance reporting.

4.0 hace 5 años

Comentarios: Upkeep has helped hugely in showing clients what we actually do and giving them real times as to how long process may take. Before a list of times and costs were all clients received as to now a full report which shows the lengths taken to complete the tasks .

Puntos a favor:

The software is very easy to use on many different formats. Being able to report in real time is very helpful in the field and reports can be generated very easy for instant use. The end reports are very professional and and look the part. Photos added to reports are a good for clients to be able to see the works carried out and being able to add many photos to as many different topics i may need is great.

Contras:

The application needs to have either 3g, 4g or wifi for real time this is great in areas with these capabilities but most solar farms in the middle of no where meaning i need to take photos and write my reports after i have done my job and returned to an area with wifi etc. Also only being able to upload 1 photo at a time makes the process drawn out as you have to keep going back to the report and then finding the photo you need...... There have also been instances when working in areas with 4g etc that reports that have been worked on have lost all info meaning they have to been done again.

Respuesta de UpKeep Technologies

hace 5 años

Hi Simon, Thank you so much for taking the time to leave a review! I'm so excited that UpKeep has improved your ability to show all the hard work that you and your team are doing!!! Our mission is to empower you all in exactly that way to help you to get recognition for the work that might otherwise go unnoticed. In terms of the app needing 3G, 4G, or WiFi, the reason for this is to be able to send and receive updates in real time, especially in cases where team members may be spread across different locations. Providing more offline services may be something we can do in the future, but we hope it's not too much of an inconvenience at the time!

Sekou Djibril
Fondateur Président de CSK en Guinea
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

UpKeep: An effective maintenance management tool for your business

4.0 el año pasado

Puntos a favor:

User-friendly interface: UpKeep offers a simple and intuitive user interface, which makes it easy to get started with the software for new users. Common tasks such as creating work orders or scheduling jobs can be done with just a few clicks.Proactive maintenance management: UpKeep lets you easily track work orders, service requests, and preventive maintenance tasks for your business. This allows you to resolve issues before they become critical and minimize downtime.Cross-Platform Availability: UpKeep is available on multiple platforms, including desktop, iOS and Android mobile devices, and the web. This allows you to access your maintenance data anytime, anywhere.Integration with other business management tools: UpKeep integrates with other business management tools such as Zapier, Quickbooks, and Slack, making it easy to integrate with your existing processes.Excellent customer support: UpKeep offers quality customer support, with a responsive support team and online training resources to help users get the most out of the software.In short, UpKeep is an excellent choice for companies looking to improve their maintenance management and optimize their processes.

Contras:

High cost: UpKeep can be relatively expensive compared to other maintenance management software on the market, especially for small businesses. Pricing plans start from $35 per user per month, which can be a significant investment for some businesses.Customization limits: UpKeep offers limited options in terms of customizing the user interface and work order structure. If you need a high level of customization, this can be a drawback.Internet dependency: UpKeep is cloud-based, which means you need a reliable internet connection to access the software. If your business does not have a stable internet connection, this could cause accessibility issues.Limited reporting capabilities: UpKeep offers basic reporting options, but some companies may find the reporting capabilities limited. If you need detailed custom reports for your business, UpKeep may not be the best choice.Learning curve: Although the user interface is user-friendly, some features of UpKeep may require a certain learning curve, especially for users who are unfamiliar with maintenance management software.In summary, UpKeep may not be suitable for all businesses due to its higher costs and some limitations in customization, reporting and internet dependency. However, for companies looking for easy-to-use maintenance management software with good customer support, UpKeep can be an attractive option.

Jamie
Grounds & Buildings Manager en EE. UU.
Organización de eventos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A very strong start, but a long way to go yet.

3.0 hace 5 años

Comentarios: We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Puntos a favor:

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Contras:

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Alexander
Alexander
Director en EE. UU.
Hostelería, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

UpKeep: A Fantastic Tool for Maintenance

4.0 hace 5 años

Comentarios: Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales. It helped keep my maintenance team much more organized than they would have been without it. I highly recommend it.

Puntos a favor:

UpKeep is an excellent tool to help you keep your maintenance projects organized, prioritized, and clearly communicated, particularly when working across dispersed locations. UpKeep allows you to centralize communication into on central database where you can communicate repairs, maintenance, and regularly scheduled preventative maintenance in once location. You have the capacity to analyze all repairs that have occurred historically, log expenses against those repairs, and make intelligent decisions on whether to repair or replace based on that information. This eliminates the need for phone calls, emails, texts, and every other communication method that can confuse maintenance supervisors. It helps prioritize so that your maintenance team can be most effective. You can also add as much detail into the repair requests to make sure the repair needed is very clear. Plus you can add photos.

Contras:

Like most tools, the ramp up and learning stages take a bit of time. If you want to use the tool to its fullest, you'll need to manually input significant amounts of data and have access to historical data on expenses, SKUs, etc. A second challenge is that your maintenance team may feel as if they are pulled away from actual repair work in order to perform the administrative work needed to maintain the tool.

Respuesta de UpKeep Technologies

hace 5 años

Hi Alexander, Thanks for the review! I completely understand the learning curve can be frustrating when learning a new software. However, I am confident that if you compare it to other apps in the CMMS space, you'll find it fairly intuitive. Also, we have loads of video tutorials on our YouTube channel (https://www.youtube.com/channel/UC4ewS5K1zt6TOpZBfXx8Yfw/featured) and an amazing customer support team that's available for you if you need more support! Don't hesitate to reach out at https://www.onupkeep.com/support.