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Sobre Atera

Supervisión y gestión remotas (RMM), automatización de servicios profesionales (PSA) y acceso remoto: felicidad informática en un solo lugar.

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Puntos a favor:

Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.

Contras:

Lack of some of the features that are presented in similar prices products.

Valoraciones de Atera

Evaluación media

Facilidad de uso
4.6
Atención al cliente
4.5
Funcionalidades
4.3
Relación calidad-precio
4.7

Probabilidad de recomendación

8.9/10

Atera tiene una valoración global de 4.6 estrellas sobre 5 según las 341 opiniones de usuarios de Capterra.

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Filtrar opiniones (341)

Carl
IT Manager
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Possibility to be Great

4.0 hace 3 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Angie
Ing Software en Colombia
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Es bueno

4.0 hace 7 meses

Puntos a favor:

Este aplicativo es muy bueno completo e intuitivo tiene muchas herramientas utiles para diversas areas.

Contras:

Lo unico que veo es que su precio es muy alto a comparacion de otros aplicativos.

Juan Andres
Administracion de Empresas en Colombia
Tecnología y servicios de la información, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Perfecto

5.0 hace 7 meses

Puntos a favor:

Es un aplicativo que cuenta con muchas herramientas ha funcionado de maravilla.

Contras:

A sus herramientas de parcheo les facta actualizacion.

Usuario verificado
Usuario de Linkedin verificado
Construcción, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Buen software help desk

5.0 hace 12 meses

Puntos a favor:

Me parece una muy buena solución TI, fácil de usar y también de configurar.

Contras:

Quizás el costo mensual parece elevado, pero al final merece bastante la pena.

Robert
Robert
Information Technology Manager en EE. UU.
Usuario de Linkedin verificado
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Atera is the clear winner in the IT management space

5.0 hace 2 meses Nuevo

Comentarios: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Puntos a favor:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Contras:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Brian
Owner en EE. UU.
Redes informáticas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Impressive features.

5.0 el año pasado

Comentarios: Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.

Puntos a favor:

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

Contras:

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

Respuesta de Atera

el año pasado

Hi Brian, Thanks for leaving a review for Atera's all-in-one platform! Happy to hear you like the long list of features we offer, and that using Atera has allowed your MSP to grow. Regarding any glitches or display issues, please reach out to our Support team about this. As for our pricing, we have a very unique model to price by technician instead of end-point, which ends up being very cost-effective for our customers.

James
COO en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Quality has gone downhill

2.0 hace 5 años

Comentarios: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Puntos a favor:

The price point for this product is excellent, if it worked properly.

Contras:

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Respuesta de Atera

hace 3 años

Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

Mike
Director of IT en EE. UU.
Práctica de la abogacía, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Amazing product that is growing and evolving

4.0 hace 4 meses

Comentarios: The product is an amazing value and allows a single or multiple users to act as a larger team. Support is there if you need them.

Puntos a favor:

The support team and access is amazing, they always have what you need. The shared libraries for scripts and SNMP templates are a huge time saver. (make sure to vet the scripts yourself) The AI features are more than a gimmick and can be a huge time saver if used properly. The developers are listening and adding requested features.

Contras:

The inability to add a user to multiple devices is a real headache for me. The time tracking interface is a bit lacking compared to other larger vendors.

Usuario verificado
Usuario de Linkedin verificado
Seguridad informática y de redes, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Great startup PSA and RMM for MSPs

5.0 hace 9 meses

Comentarios: Great, very high uptime and excellent performance

Puntos a favor:

It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.

Contras:

Had to purchase the Splashtop unattended access option for $200 per year

David
Computer Helpdesk Technician en EE. UU.
Servicios individuales y familiares, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Product

5.0 hace 6 meses

Comentarios: Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location.

Puntos a favor:

Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.

Contras:

The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.

Ruth
Ruth
Budget Analyst en EE. UU.
Usuario de Linkedin verificado
Automoción, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Atera Is a Helpful and Amazing Tool for Remote Monitoring and Management

5.0 hace 3 meses

Comentarios: Atera gives incredible results to us. I am impressed.

Puntos a favor:

Since day one, the interface of Atera has been intuitive. I am also impressed by the accuracy and ease of use of the features and interface of Atera.

Contras:

Atera gives us accuracy and reliability whenever we use it. I have zero cons regarding it.

Aaron
Aaron
Managing Member en EE. UU.
Redes informáticas, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Product!

5.0 hace 4 años

Puntos a favor:

I like the price and the features that come with it. Especially the integration with Webroot!

Contras:

It is so easy to use that I have a hard time finding the cons. There are some features that I don't use at all, such as the knowledgebase.

Jenny
Product Reporting Analyst en EE. UU.
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Streamlining Remote Work with Atera

5.0 el mes pasado Nuevo

Puntos a favor:

Atera allows us to create detailed remote work plans that include task dependencies, deadlines, and milestones. We can also assign tasks to specific team members and set priorities to ensure that our work stay on track.

Contras:

While Atera offers a good degree of services, the software's customization options are not as extensive as we expected.

Bhushan
Software Consultant en Países Bajos
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Perfect Software for IT Management

4.0 hace 3 semanas Nuevo

Puntos a favor:

Easy installation. Friendly UI. Timely Support. Cost Effective. Time Saving.

Contras:

Difficult to use for New Users. Not much Guideline or instructions for using the features

Grant
VP of IT en EE. UU.
Automoción, 1,001-5,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Atera provides great value for the money

5.0 hace 2 años

Comentarios: I've used Atera for almost six months and couldn't be happier. Very feature rich, and frequently adds helpful updates. A nice gui and a strong search engine make it easy to use. Patch management much more effective than my previous product.

Puntos a favor:

A pleasant gui and easy navigation are standout features. The strong search engine is very helpful.

Contras:

Some of the helpdesk is a little confusing and we're still getting the hang of it. Until it's tuned, it can be "noisy" with alerts.

Respuesta de Atera

hace 2 años

Thank you for the kind words, Grant! We put a lot of work and effort into the GUI and seamless usage of Atera, and we are glad to see that they are being noticed.

Avi
CEO en Canadá
Redes informáticas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Atera RMM

5.0 el año pasado

Comentarios: Overall, my experience with Atera is over 3 years, and I would say, I can't accomplish some stuff without Atera. Atera as RMM makes very easy and convenient solution for MSP

Puntos a favor:

I like reliability and access to management console everywhere

Contras:

When install the helpdesk client , even after registration, after a day its kicks out a a session and asks for user to register again

Respuesta de Atera

el año pasado

Hi Avi, Thanks for the review. Great to hear that you find Atera reliable and accessible from anywhere. If you are having issues with the helpdesk or customer portal, please reach out to support so that we can fix this for you ASAP. Hope Atera continues to be as essential for you as it is now.

Howard
President en Canadá
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Great product with improvements rolled out monthly

4.0 hace 3 años

Puntos a favor:

Deployment through Group Policy is VERY easy as the installer is a very small MSI.

Contras:

Management for non-windows based machines is till not great. Mac OS deployment is very clunky and manual. Linux agent does not yet exist, but is apparently coming. Manually adding SNMP objects is still very clunky. The device layout screen is not customizable and looks like a wall of text. Atera has said these changes are coming, and their follow through this year on promised features vs deployed features is pretty good. So I'm optimistic this will be in place soon.

Joseph
Owner en EE. UU.
Redes informáticas, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Good foundation, but the ticketing and reporting needs to mature

4.0 hace 4 años

Comentarios: Overall the Monitoring and Alerts work great and that's all we have fully implemented. The patch management and the remote management features do a great job. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features. We haven't tested their integration with Webroot, since we had already standardized on Bitdefender. We also haven't tested their integrated backup solution since we have been using another product. We will be testing the backup to see how it performs, but cannot find any real reviews on it which has scared us away from it for now.

Puntos a favor:

The monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot.

Contras:

Reporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures.

Respuesta de Atera

hace 4 años

Hello, Joseph! Thank you for the long and in-depth review, we really appreciate the time and thought people like you put into helping us develop our product! Our Customer Success team will reach out to you, in order for us to better understand which features regarding reports and ticketing need improving, besides the comment implementation. Are there any specific reports that you would like to see become more granular and customizable? If so, how will it allow you to improve your services/save time on the daily tasks? In regards to having ticket comments displayed on reports, some users might find this bothersome. We do, however, understand the need for such a feature, and agree on the possibility of having it enabled or disabled. Since we are community-driven, we highly encourage you to post your suggestions on our Features Board, and once it gets enough traction from the community, it will be tackled by our amazing dev team.

Andre
Owner en Canadá
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great value. The features and functions continue to grow and get better all the time.

4.0 hace 3 años

Comentarios: Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming.

Puntos a favor:

Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.

Contras:

Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.

Carmi
President en EE. UU.
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Atera helps us help our clients

5.0 el año pasado

Comentarios: We are happy overall with Atera. it really suits our purposes

Puntos a favor:

We utilize the remote support and file sharing to connect to our clients and help the mon a daily basis

Contras:

We could use some better reporting. The only option for cleaning out computers is either 30 days or a year

Respuesta de Atera

el año pasado

Hi Carmi, Thanks for taking the time to review Atera. Great to hear that Atera is helping you serve your clients, by using remote support and file sharing. If you are interested in more reports, you can find advanced reporting on our 2 higher subscriptions. For more info, please reach out to [email protected].

Kaine
Owner en Canadá
Ha utilizado el software durante: Más de un año
Fuente de la reseña

My experience with Atera has been pretty positive. Atera has become essential in our workplace.

5.0 hace 6 años

Puntos a favor:

What I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Contras:

The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

Usuario verificado
Usuario de Linkedin verificado
Seguridad informática y de redes, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Great Platform for MSPs

5.0 hace 3 años

Puntos a favor:

Atera has been great and my company has been through most all of the big name PSA/RMM combos. It was easy to setup, easy to use on a daily basis, and they are continuing to add features it seems weekly. Lastly, the cost compared to the other guys is so low, I thought there had to be a catch...but there is no catch!

Contras:

There are some automation options for ticketing and RMM that aren't available yet.

Jason
Jason
Owner en EE. UU.
Tecnología y servicios de la información, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Excellent value all around

5.0 hace 4 años

Comentarios: This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size. I dont know that I could ask for more, very satisfied with this service.

Puntos a favor:

I love the amount of easy organization, the full functionality for device agent software, reporting, alerts, and overall ease of use that sits at the point of not being overblown and too much to work with.

Contras:

I have yet to find something I do not like, but I wish there was more granular control per agent on being able to select what is reported on for alerts.

Mark
Sr. Director of IT en EE. UU.
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Invaluable IT Management Tool

5.0 el año pasado

Comentarios: Great. Couldn't run biz without you...

Puntos a favor:

Remote connectivity and alerting of critical mass on server infrastructure

Contras:

Customer support... All I ever hear is this is going to be added to the application soon regarding features and wish lists.

Respuesta de Atera

el año pasado

Hi Mark, Thanks for reviewing Atera - we are glad to hear that you find the platform "invaluable," and make full use of the alerting and remote connectivity capabilities. If you are having issues with customer support or are disappointed with feature implementation, I suggest that you reach out to [email protected].

Donald
President/CTO en EE. UU.
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best tool to break into the MSP arena

5.0 hace 2 años

Comentarios: It has been 85% positive. It has allowed us to grow our business without bankrupting us in the process. It offers better than 80% of the features that the big solutions offer, at 10-15% the cost of the other solutions.

Puntos a favor:

We love the white label branding and the assorted options to access our clients via multiple remote tools.

Contras:

There are not as many vendor integrations with other MSP tools as I would like. It took us a while to find an outsourced NOC and Help desk firm that would use Atera.

Respuesta de Atera

hace 2 años

Thank you for the review, Donald! We are glad to see that you are enjoying using Atera and saving serious money while at it. In regards to vendor integrations, please feel free to make suggestions on our features board, as well as functionality suggestions.

Jason
IT Mgr en EE. UU.
Transporte/transporte en camión/ferrocarril, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Atera

5.0 el año pasado

Comentarios: Support on issues and overall operation has been great to use so far.

Puntos a favor:

I like the ease of use and the ability to have endless connections to review and use on the platform.

Contras:

The reporting and integration is still getting alot of work and is getting better, but I wish it was more robust.

Respuesta de Atera

el año pasado

Hi Jason, Thanks for reviewing us! Glad that you find Atera easy to use. Regarding reporting and integrations, we are constantly working to improve these. Continue to stay up to date by reading our release notes as well! Hope Atera continues to help you run your business!