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Sobre UKG Ready

Solución de planificación de personal que ayuda a las organizaciones a gestionar turnos, nóminas, permisos, cálculos de horas extras y más.

Descubre más sobre UKG Ready

Puntos a favor:

The cost for UKG is better than most HRIS and payroll management companies.

Contras:

Makes me sick to my stomach thinking we are stuck with this for at least the next 3-4 years. Company seems too large to be nimble.

Valoraciones de UKG Ready

Evaluación media

Facilidad de uso
4.0
Atención al cliente
4.0
Funcionalidades
4.0
Relación calidad-precio
4.0

Probabilidad de recomendación

7.7/10

UKG Ready tiene una valoración global de 4.1 estrellas sobre 5 según las 879 opiniones de usuarios de Capterra.

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Filtrar opiniones (879)

Carmen
Carmen
Regional Business Office Director
Usuario de Linkedin verificado
Hospital y atención sanitaria, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Kronos Review

3.0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Yosue
Yosue
Diseñador Web en Chile
Usuario de Linkedin verificado
Desarrollo de programas, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Externaliza tus RRHH

4.0 hace 8 meses

Comentarios: Muy buna herramienta de RRHH, muy integral y sin duda ofrece todo lo que necesitas para gestionar tu fuerza laboral sin problemas

Puntos a favor:

Su facilidad de uso y sus funciones y servicios para RRHH te solucionan la vida cuando simplemente no quieres hacerte cargo del papeleo

Contras:

Sus planes no son muy llamativos, me resultaron un poco caros cuando conocí sus valores, ya que yo no lo pagaba

Luis
Luis
Direccion de operaciones en México
Usuario de Linkedin verificado
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Excelencia administradora personal

5.0 hace 2 años

Comentarios: Altamente.positiva y muy recomendada APLICACIÓN EXCELENTE

Puntos a favor:

Se.integra.con proyectos temporales perfectamente.para reclutamiento selección personal seguimiento candidatos y comunicación internany para admon. de nominas

Contras:

Sinceramente me ha gustado todo pocas aplicaciones integran perfectamente y embonan en diversos proyectos productivos

Lillian
Lillian
Human Resources Generalist en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

UKG Ready stores all HR data in a database

5.0 el año pasado

Comentarios: The program is fantastic, and I appreciate being able to manage Payroll, TLM, and Benefits Open Enrollment in one location. UKG Ready eliminates the need for employees to manually enroll and maintain their personal information and leave balances.

Puntos a favor:

The information is available to all employees so they may keep it up to date through regular reviews and edits. From a human resources perspective, everything is stored in a centralized database. When it comes to tracking time and managing resources, Kronos has everything a medium to large business may need.

Contras:

There is no drawback, everything functions properly, and it greatly improves the quality of life for Human Resources experts. UKG has highly trained employees who are experts in their own system.

Jessica
Jessica
Game Programmer en EE. UU.
Usuario de Linkedin verificado
Software informático, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The fact that it covers every HR need in one place is a big plus

4.0 el año pasado

Comentarios: I am addressing the issue of digitizing and automating human resources procedures. When I first joined the firm, there was some resistance to adopting "the cloud." With my increasing use of UKG, I am facilitating faster data access and a more fluid technological experience for everyone.

Puntos a favor:

UKG Ready is an excellent payroll administration system for small and medium-sized businesses. Payroll duties can be handled conveniently from any location with online access. Customers are able to automate and streamline crucial processes with the use of automation, artificial intelligence and machine learning, integration, higher productivity, and mobile apps.

Contras:

The thing I despise most about UKG is not a fault with UKG per se, but rather an issue that UKG is likely to face: adoption. Adoption is not as robust as it could be because of a small percentage of long-term employees who are reluctant to embrace change.

Asnath
Assistant Projects Manager en EE. UU.
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A Sensational and Productive Human Resources Management Solution.

5.0 el mes pasado Nuevo

Comentarios: It is a convenient solution for talent acquisition and management.It is a reliable platform for employees compensation management.

Puntos a favor:

It is simple to administer and manage employees benefits with UKG Ready.It is simple to generate employees payroll with this tool.It is simple to to measure and manage employees work performance with this tool.It is reliable tool for employees work scheduling.

Contras:

I haven't experienced anything that is challenging with UKG Ready.

Aaron
Sr. Director Organizational Culture en EE. UU.
Banca, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Worst company to deal with

1.0 hace 4 semanas Nuevo

Comentarios: Although there is nothing redeeming about the UKG Ready platform, the customer service and technical help are the worst parts of the experience. If you need help with any given issue, there is no way to get help from someone by calling or emailing, all you can do is create a service request ticket and you may get a call back within a few days. Often times, rather than help you they tell you to visit their Community site and tell you to scour through hundreds of threads to find the help you need from other users. The implementation process was a nightmare and many of the functions we needed implemented were not completed or they were left half-done. After using the platform for a year we offered to pay UKG additional fees to implement two specific functions we desperately needed (onboarding and recruiting). I followed up with our account manager on a weekly basis asking for a quote, she consistently gave me the run-around, stating she was working with her sales team on it. After two months, she finally provided a quote, but not what for I asked, rather, it was a quote for UKG to do a complete analysis of their platform to determine what we need. Upon making a change to one of our vendors it was necessary to create a new file feed with UKG. It took UKG 30 days to respond to our request for a new file feed. Once we were finally assigned a project manager he stated that we can expect it to take 5 business for him to respond to any calls or emails during the process. These are just a few examples of the horror it is to deal with UKG. They are the worst company I have ever had the displeasure of working with. We have been used as references for UKG and we have told each company to run away as fast as they can and we will continue to do so.

Puntos a favor:

There are no positive things to say about UKG.

Contras:

Please refer to the overall experience summary for details on our experience with UKG.

Daniel
Managing Partner en EE. UU.
Redes informáticas, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

perfect for small to mid-size companies

5.0 hace 3 meses

Puntos a favor:

UKG Ready is solution that simplifies managing talent, payroll, and time, so teams can concentrate on growth and truly make a difference for their people. The good thing is it also has a phone application. I tried the android version of their app which was very satisfactory.

Contras:

It could be more compatible with large size companies considering the fact that many companies that starts with UKG grow very fast.

Alan
Alan
Human Resources Generalist en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

This online time keeping system for UKG is incredible

4.0 hace 9 meses

Comentarios: Paper-based or outmoded systems are being phased out in favor of a unified digital hub governed by uniform guidelines. Because of this, we have been able to push for the automation and uniformity of time-keeping.

Puntos a favor:

Employee timekeeping for hourly and salaried workers alike. Time and work order information for hourly workers is recorded. Time worked by salaried personnel is recorded, but only for the purposes of allocating allowances and matching task orders.

Contras:

It's possible that you'll hit a roadblock if your restrictions are very intricate. For instance, if your company is subject to CBA regulations, you may need to get inventive with your method or setup.

Velzie
Patient Service Coordinator en EE. UU.
Salud, bienestar y deporte, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

UKG Ready Review

5.0 el mes pasado Nuevo

Puntos a favor:

How easy it is to use the Time Management feature.

Contras:

How it logs you out after what I think is a short amount of time.

Chandan
Chandan
Associate Director en RU
Usuario de Linkedin verificado
Marketing y publicidad, 10,000+ empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

UKG- a very capable tool for all your talent needs

4.0 hace 2 meses Nuevo

Puntos a favor:

1. Excellent interfaces 2. Modern designed dashboard 3. Helpful team

Contras:

1. A bit pricy 2. Not very mobile friendly 3. API integration is not smooth

Shawntel
Authorization Specialist en EE. UU.
Hospital y atención sanitaria, 501-1,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Wonderful for company use!

5.0 hace 2 meses Nuevo

Comentarios: Love this app and will recommend it to other companies.

Puntos a favor:

It is simple to use and very easy to access.

Contras:

When have to fix an error in your time, it can be a little difficult.

Shalonda
Sales Associates en EE. UU.
Bienes de consumo, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

UKG Review

3.0 el mes pasado Nuevo

Puntos a favor:

The fact that they have an app to use on our phones.

Contras:

The many attempts it would take to log in.

Majeeda
HR Generalist en EE. UU.
Servicios e instalaciones recreativas, 501-1,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

A good software but not unfortunately designed for Park Districts.

3.0 hace 5 años

Comentarios: I liked the support staff that helped me with issues that arose. In particularly, I want to say that they were great, even though, they could not always help me. They made an honest effort and tried to even make logical solutions to help remedy my issues. Rep was by far my favorite support persons. Please let them know that I appreciated their time and energies. They did a tremendous job helping me with the software and always followed up and followed through. I will miss our lengthy support sessions!

Puntos a favor:

There was some level of customizing available.

Contras:

It was not a software designed for an organization like mine, a park district. In our organization, most employees work in more than one role at all times. Kronos could only keep general record of one job with one pay rate to each employee (we did not have the Payroll portion of Kronos). Some notifications that we needed were not available. Creating forms from scratch was difficult. Webinars were very long (3 Hours). Kronos was not as customizable for us as we had hoped. many things that we wanted to do with the system were not possible. Applicants had a hard time applying through the software. I had constant issues with log-ins.

Bradford
Divison Chief en EE. UU.
Seguridad pública, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

Our experience with Kronos

1.0 hace 5 años

Comentarios: Very klunky platform. Does not appear to be positioned to serve the touch screen generation.

Puntos a favor:

I didn't like the product at all. I wouldn't have selected this product.

Contras:

The design and function. Lack of drag and drop. Difficult to navigate. Difficult to get out of implementation. Difficult to get onsite help.

Respuesta de UKG

hace 5 años

Hello Bradford, Thank you for providing your candid review. I am sorry to hear that your experience with Workforce Ready did not meet your expectations. We have been investing heavily in our user experience and have released a new experience for both desktop and mobile. To take a look at the new user experience, please watch the following demo: https://www.youtube.com/watch?v=IZmyOMoQsrM&feature=youtu.be. If you would like to provide further feedback on your experience or learn more about the new user experience, feel free to send me an email at [email protected] and we can set up a one on one session. Thank you again for your review, Alaina Froton Customer Marketing Specialist, Workforce Ready

Adriane
Mobile Expert en EE. UU.
Usuario de Linkedin verificado
Electrónica de consumo, 5,001-10,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Kronos Mobile VS Kronos Desktop

4.0 hace 5 años

Comentarios: The overall experience is positive. I have been using Kronos in the work environment for over 4 years and the software has drastically improved. I feel that additional tweaks on the desktop software could really make a difference in user experience and minor tweaks in the app would make it perfect. I think that the app is great for everyday smartphone users, but the desktop software could really be the most beneficial for management.

Puntos a favor:

I love how easy it is to use Krono’s on a smart phone. The Kronos app on both android and iOS are extremely easy to navigate and are not drastically complicated to understand. If anything the app itself is very straightforward and also easy enough to give clear directions to another user. Overall, my favorite thing about this app is the ability to request time off. Putting in a request for time off is just a simple as selecting time off request, the days, and the amount of hours that you want to use. I think that it’s equally easy to punch in as well as punch out. The latest software updates to Kronos has also made the launching speed of the app much faster so it doesn’t take as long to login like it used to. Putting in the request for time off is just a simple as selecting time off request, the days, and the amount of hours that you want to use. I think that it’s equally easy to punch in as well as punch out. The latest software updates to Krono‘s has also made the launching speed of the app much faster so it doesn’t take as long to login like it used to

Contras:

I feel that the software is generally straightforward and pretty easy to navigate, but there are just a few features that could use some tweaking or updates. for example when I log into Krono‘s on the mobile app and want to look at my weekly schedule it can be a little confusing since the week is shown in a vertical format rather than a horizontal week format. The reason that this becomes a little confusing is due to the amount of numbers that are showing on one screen in a Vertical list format. For example the schedule would show 9/1 and then underneath, the timeframe for work would show 9 AM to 1 PM. Although I am not dyslexic myself I feel that this could be a little bit more friendly to people who struggle with visual number reception. If it were to show a printable pdf option as well, that could be very beneficial for users who like a tangible schedule. The next thing about Kronos that I would like to discuss is that the application is far more user-friendly for requesting time off than the desktop Kronos software. It’s almost an Easter egg hunt to try to find the option to request time off on the desktop. Additionally, the amount of time it takes to log into the desktop to punch in for work is a bit annoying. Lastly, I wish there was an option for a shift request. For example, if a person wanted to work In the evening as a “request” they could submit it to management to approve. It would be useful for small things.

Angie
Deputy Director Payroll/Hr Liaison en EE. UU.
Administración gubernamental, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Overall great product!

5.0 hace 4 años

Comentarios: I really like Kronos Workforce Ready product overall. I think it would be nice to have a one on one quarterly meeting with someone so I can make a list of the not so important items to go over. I believe there are things this system can do that I have no idea about. I understand the videos and training materials but I do better talking to someone and showing them what I am talking about rather than trying to explain everything in an email. Just my opinion.

Puntos a favor:

I believe most of the program is very user friendly. I like that everything is tied into the system, payroll, HR, TLM and applicant tracking. There is a lot more that we can utilize that we are not using yet. I like the audit trail feature so I can tell what the employee is doing so I can help teach them the correct way. I like the Favorites option that I just found out how to use that about a month or so ago.

Contras:

At the time of our purchase, the fire department purchased Telestaff scheduling product that we were told could talk to our payroll system and send information over to Kronos and land on the firefighters timesheet. We have been in implementation for this particular item for almost 2 years now. I do not particularly like the benefit selection process. I think it is very difficult to read the confirmation page, it does not show the dependents without having to reopen it. It is very confusing when selecting dependents and spouses for a plan. I feel it used to be so much easier to maneuver and read your decisions but now it has added another 10 minutes to the process because you are constantly going back to see if your dependents are selected. I am NOT looking forward to open enrollment this year at all.

Michele
HR Assistant / Executive Assistant
Fabricación de productos eléctricos/electrónicos, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Workforce Ready

4.0 hace 7 años

Comentarios: This is a good program for our purposes, and it is used by accounting and HR. I can't comment for accounting, but HR is making good use of the program.

Puntos a favor:

After training (and retraining,) I am able to maneuver through the program easily. It's good to be able to adjust the company settings so that some fields are auto filled, such as our benefits guidelines. Reports are easy to customize, although I need more practice because I only run them infrequently. It's good to be able to save reports for ease of running them the next time. Easy to download to excel for further customizing the reports. I have admin access, so I am able to get whatever information I need quickly, without being blocked. I am in the program many times throughout the day. It's easy to manage my own time and requests for time off as well, both for myself and on behalf of others (when they forget!) The benefits feature and ability to get copies of W-2's and other forms both for myself and employees is a good one. The amount of information on each employee is very thorough. There are times we have layoffs, and then recalls, so it is easy to REHIRE the employees, with their previous information already loaded.

Contras:

I find it somewhat cumbersome when hiring a new employee, but again, the company settings make it easier. When running reports, I sometimes struggle with finding the right fields to add, especially when it has to do with the accounting features, but I have an excellent "go-to" person in accounting that assists! Again, that is usually due to the infrequency of running those types of reports. When rehiring employees, we found that some of the information was not prefilling, but with some adjustments in the company settings, (after trial by fire) it seems to be working correctly.

Respuesta de UKG

hace 7 años

Hi Michele – I love to hear that your HR team is making great use of the product. It is fantastic that you have a go-to person in accounting for pulling reports when you need them, but I wanted to highlight some key resources we have available to help you further with your reporting needs. We have a reporting best practices webinar available to all our customers and we also offer instructor-led classes on reporting. If you are interested I would be happy to share further details and a link to the webinar with you. Please feel free to send me an email at [email protected] – I look forward to hearing from you! All the best, Holly Bouffard Community Manager, Workforce Ready

Devan
Document Control Analyst en EE. UU.
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Worked great until we reached the Labor Level limit

3.0 hace 6 años

Puntos a favor:

The system provides an easy to use punch in/punch out process using bio-metric fingerprint scan, there are customize-able dashboards and reporting functions, and if you have a straightforward business model without the need to segregate costs into multiple Job Orders this is a great system.

Contras:

The Workforce Ready terminals do not support barcode readers, you have to select everything from a list. They also don't display in the same way you have your Job Orders or Cost Centers setup, they only display as a list view, with some qualifiers for searching. If you need detailed job costing, there are a lot of additional steps required to set up and manage all the data, and there is no inherent connectivity to ERP systems. Middleware is provided to help move data in and out of other systems, but it all has to be custom programmed, which you as the customer are required to provide. If you are using a standard job prefix, there is a limit of 750 records in any one folder, and once you surpass that limit, the functionality of the "Tree View" (which is how everyone is accustomed to viewing a file structure) reverts to a "List View" which is absolutely useless for a large collection of data due to the way it is formatted. Once the limit is reached, the previous functionality can not be restored, which causes a lot of heartache for people that have been accustomed to visually finding the Job number and then have to learn how to search using "Like" or "Between". Knowing this up front would have prevented the purchase of the product, but it took literally weeks of dialog with support to just discover what the issue was when it occurred, and the software engineering team had no interest in fixing the code that caused it.

Teresa
Payroll Specialist
Práctica médica, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Kronos Workforce Ready is the best timekeeping system I have ever used

5.0 hace 7 años

Comentarios: Not only is the payroll system a well oiled machine, the HR module turned out to be better than we could have hoped for or expect. So much of the manual tasks that either Payroll or HR would perform are now automated. Kronos has really been a blessing and the price for a product of this quality is incomparable to other products on the market (which were thoroughly researched before deciding on Kronos).

Puntos a favor:

My duties have come down to literally pushing a few buttons to generate a bi-weekly payroll for 200 hospital workers. The reporting functions are endless, in addition to the already prepared reports within the system, it is extremely easy to build your own and have the exact information you want to see on a report. I am able to do the quarterly reports in about 10 minutes (including submission to the various entities). The customer support is phenomenal. If you've ever had tech support that the rep didn't really understand the problem or their job and tried to correct your system only to find it become even worse, you will really appreciate Kronos support. I have yet to be let down, they are very personable, intelligent and an expert in the field to which your question is based. I really can't say enough wonderful things about Kronos functionality and support.

Respuesta de UKG

hace 7 años

Hi Teresa, We want to thank you for your thoughtful review highlighting the product and our Support team! It’s so great to hear that Workforce Ready has made your day-to-day duties much easier and less time and labor intensive. Thank you for being our customer, Amy Fafard

Stephen
Maintenance Admin Assitant en EE. UU.
Hostelería, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Kronos aims to be the one-stop-shop for your HRIS solution.

4.0 hace 6 años

Comentarios: Overall great product. It's the way we get paid, and the taxes are all right. I attended the payroll class and they have solutions for living in all different counties in Pennsylvania with their thousands of local taxes.
Say 95/100 things go right, the 5 things feel bad, but you forget how much work it makes to make anything right. It often takes one thing to make a program go awry.

Puntos a favor:

Many modules and what they don't do well they are investing on to make it more of a one-stop shop. Most of the users in the company can use this fairly easily. The setup on the back end is comprehensive. The reporting is good and easy to use, but you can't change the width of columns on the screen and some columns are missing. The support staff takes tickets and work with you over the phone and share screens with you so reporting issues is a breeze. I've been invited to a subgroup for development for a certain feature and it's great to get some eyes on the product before release so i can prepare some training materials for my company.

Contras:

I mentioned reporting issues is a breeze. The wording I get back fairly often is "working as intended." It's easy for me to say a certain feature may not make sense but for another company it may make lots of sense. I wish there was just a little bit more of product testing for major features. Global Support is very polite and they will operate for your timezone even though most of their support staff are on the east coast.

Kodi
Training Director en EE. UU.
Hospital y atención sanitaria, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Total headache

2.0 hace 4 años

Comentarios: Our organization used excel sheet timesheets that were printed/signed/sent off prior to kronos. Kronos was an upgrade from this outdated process for the sheer fact that it is web-based electronic timekeeping getting the entire complex company into one central timekeeping software. Its been a total headache to implement though, and is not user friendly. As a Supervisor in Kronos responsible for reviewing and approving my team's timecards - it is nice to have it accessible on the app in case I am not in the office when timecards need approval. Other than that though, I would never choose this product if I was in the position to make that call in the future. I am pretty tech savy, but I find this difficult to navigate & that it is even harder for employees that did not grow up on computers. Not a fan.

Puntos a favor:

- free app for employees to use on their phones -web-based -seeing my team in one spot on my homescreen

Contras:

- not user-friendly -difficult to navigate - really dislike report section & constantly have to review my notes to get reports to run properly - many times a punch in/out showed it took on the app, but not on the website

Respuesta de UKG

hace 4 años

Hello Kodi, We appreciate you taking the time to provide us with your feedback. We are sorry to hear that UKG Ready is not meeting your expectations. I would suggest reaching out to your Sales Rep., or Customer Success Manager to see if there is anything that we can do to improve your experience. If you would like me to connect you to your UKG Account team, or have any additional information you would like to share please reach out to me directly [email protected] Thanks! Amanda Boyle Customer Marketing Specialist

Michael
Manager of Benefit and Compensation (and payroll) en EE. UU.
Ingeniería industrial o mecánica, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Highly configurable immature Human Capital Management system with poor customer support due to hyper growth

2.0 hace 7 años

Comentarios: Overall the experience has been awful. I came on board after a very bad implementation. The support, training, and responsiveness have been so poor that for the first time in my life, I received a poor annual review. Everything to the way the product was sold (no, you don't need and HRIS person), to sucktastic implementation team, to thousands of settings and a counter-intuitive interface. We can't get rid of Kronos WFR because senior management doesn't choose to believe it's the fault of horrible implementation and support, so we are moving toward the next best thing, move from a direct client to a service that configure the system and runs the back end of payroll.

Puntos a favor:

Highly configurable. If we had support and all parts of the configuration reviewed with a fine-tooth comb, it may be possible to even like the system. The ability to have a "living W2" and "living pay statement" is pretty awesome, as are many other features. Too back Kronos does care enough to spend the time to make sure their customers are as success as they are.

Contras:

See "Your Review" above. Poor support is the primary problem. Many open tickets for weeks on end. Horrible implementation. We use almost every module...maybe that was the problem. Maybe only time and labor and payroll are truly out of beta.

Respuesta de UKG

hace 7 años

Hello Michael, I appreciate your candid review, and I apologize for your experience. We understand that our support call time has been a cause for concern, and to improve this we have added additional resources to our support organization as well as revamping our own internal training. You should expect to see faster call times enabling you to obtain a faster resolution to your questions and issues. All the best, Holly Bouffard Community Manager, Workforce Ready 978.947.5173 [email protected]

Ashley
Assistant Store leader en EE. UU.
Comercio minorista, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Kronos

2.0 hace 5 años

Comentarios: Not user friendly by any means, even with an all day training course.

Puntos a favor:

Able to view schedule and time off requests easily. Also being able to view all staff and their clock ins.

Contras:

Anytime you make changes to a schedule it usually erases all previous progress. Even with clicking save.

Respuesta de UKG

hace 5 años

Hello Ashley, Thank you for your feedback. It is nice to hear that you are having success with viewing schedules and time off requests easily. As for making changes to the schedule and it erasing the progress - I have brought this to the attention of the appropriate product managers. If you'd like to provide any more feedback, please feel free to reach out to me at [email protected] at any time. Thank you again for your review, Alaina Froton Customer Marketing Specialist

Corey
SR HRIS Analyst en EE. UU.
Empleo y contratación, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Functional

4.0 hace 4 años

Comentarios: The updates that occur frequently mess up our security settings and change things within checklists and we constantly have to adjust. This product would get a much better rating if the overall quality with things like that and automated reporting for our needs would make me rate it higher.

Puntos a favor:

The system itself for payroll purposes is very easy to use and manipulate. Reporting for the most part is simple.

Contras:

They sell you on how easily you can customize, however this was not what we have witnessed. Setting up an automated report can generally be simple, but doing a simple birthday pull monthly cannot be automated due to limited options within the product.

Lindsay
HR Generalist en EE. UU.
Almacenamiento, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

HR's best friend

5.0 hace 5 años

Comentarios: Kronos has definitely been a learning curve from our older Kronos processor. It has been such a help to have the one-on-one help of the Kronos implementation team. We couldn't have done it without them. We are in the transition stage, which has also been very helpful. Overall, we are excited for the possibilities of what we can do with KWR, but still learning where things are, and the differences of how to complete tasks compared to our old processor.

Puntos a favor:

I like the idea of customization of the different pages. I like the centralized information found on the employee information page.

Contras:

I dislike that it doesn't have the same features across the whole software. Some reports can pull any columns into the report, and some reports don't have certain columns. It makes for a lot of jumping from report to report. It would be much easier and more convenient if you could generate the same columns into different reports. The other thing that we have disliked is the lack of customization on the dashboard.