--- description: ¿Qué piensan los usuarios de Cyara? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Cyara gracias a Capterra Panamá. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cyara - Opiniones, precios y características - Capterra Panamá 2026 --- Breadcrumb: [Inicio](/) > [Sistemas IVR](/directory/30231/ivr/software) > [Cyara](/software/119554/cruncher) # Cyara Canonical: https://www.capterra.com.pa/software/119554/cruncher Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/119554/cruncher?page=2) > Cyara acelera la entrega de recorridos de cliente impecables a través de canales digitales y de voz y, a la vez, reduce el riesgo de defectos. > > Veredicto: 14 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Cyara? Todos los días, las marcas más reconocidas del mundo confían en Cyara para diseñar mejores experiencias a los clientes en menos tiempo, a través de canales de voz y digitales y con menos esfuerzo, coste y riesgo. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 14 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Cyara - **Constitución**: 2006 ## Contexto comercial - **Precio inicial**: USD 0.01 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Albania, Alemania, Andorra, Australia, Austria, Bielorrusia, Bosnia y Herzegovina, Bulgaria, Bélgica, Chequia, Chipre, Ciudad del Vaticano, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos, Estonia, Finlandia y 33 más ## Funciones - Chatbot - Herramientas de colaboración - IVR - Integración de telefonía informática - Panel de comunicaciones - Recopilación de datos multicanal - Third-Party Integrations - Verificación de scripts de test - Vista jerárquica - Visualización de datos ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Sistemas IVR](https://www.capterra.com.pa/directory/30231/ivr/software) ## Categorías relacionadas - [Sistemas IVR](https://www.capterra.com.pa/directory/30231/ivr/software) - [Software de gestión de experiencia del cliente](https://www.capterra.com.pa/directory/30671/customer-experience/software) - [Herramientas de automatización de pruebas](https://www.capterra.com.pa/directory/30609/automated-testing/software) - [Software de contact center](https://www.capterra.com.pa/directory/32035/contact-center/software) - [Software para call center](https://www.capterra.com.pa/directory/30007/call-center/software) ## Alternativas 1. 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[XCALLY](https://www.capterra.com.pa/software/136894/xcally) — 4.8/5 (130 reviews) ## Opiniones ### "Great partners, great software\!" — 5.0/5 > **Usuario verificado** | *25 de agosto de 2022* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Meets our needs and saves us a ton of time and money > > **Puntos en contra**: velocity was a huge improvement over the old on prem instance we had but, there's still room for improvement to make it more intuitive to use which would reduce the training requirement. > > Cyara has been one of our longest standing vendor relationships and trusted partners at the table. We love working with them. ----- ### "Fortune 50 user of Cyara" — 5.0/5 > **Steve** | *13 de septiembre de 2024* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: My company has been using Cyara for several years now, and the impact it has had on our testing process is nothing short of remarkable. One of the most significant benefits we’ve experienced is an 80%+ reduction in time spent on manual testing. With Cyara's powerful automation capabilities, we've managed to accelerate our entire testing cycle without sacrificing thoroughness or quality. What truly sets Cyara apart is not just the time savings, but the improved reliability that comes with automation. Manual testing often leaves room for human error, but with Cyara's automated testing, we’ve seen a significant improvement in the consistency and accuracy of our results. Every scenario is tested the same way every time, ensuring that nothing is overlooked. The ease of using Cyara is another major highlight. Setting up automation is intuitive and straightforward, even for team members who are not deeply technical. This has allowed us to onboard more users and expand our testing coverage effortlessly. Overall, Cyara has transformed the way we approach testing. The combination of massive time savings, enhanced reliability, and ease of use makes it an invaluable tool for any team looking to modernize and streamline their testing processes. > > **Puntos en contra**: The cost can be an issue for smaller companies. I think this is a product that will be best suited for medium to enterprise level companies. > > Our overall experience with Cyara has been positive. Their staff is always great to work with and very responsive. ----- ### "Cyara - A mediocrity" — 3.0/5 > **Yash** | *7 de diciembre de 2021* | Software informático | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: The blocks are quite useful feature for you it saves you a redundant and monotonous writing of a prompt. The new Call Explorer feature emulating a phone to make calls is a fantastic feature for it saves you the trouble of writing a whole test case to understand whether it'll fail or not. > > **Puntos en contra**: The campaigns are not quite flexible to work with. There's not much room for making changes to a campaign, nor does it allow duplication or exporting a campaign. The UI is alright but for some reason it still feels a tad bit primitive with the lack of fewer drag and drop like features within. ----- ### "Cyara AI chatbot plus genesys integration tool" — 5.0/5 > **Ruby** | *7 de febrero de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Cyara can place the call like real time and records the conversation so that users can validate the same any point of time. It integrates perfectly with genesys contact centre platform where it acts as a contact centre agent and simultaneously answers the interaction thereby helping the users to validate the participants data. > > **Puntos en contra**: It only supports .csv data driven file which is perhaps one of the features which I like the least as it restricts the users in using other formats. Also, users are unable to integrate live chats with genesys platform. Even though it has cyara call explorer functionality, the cost incurred by the testers for placing the call is comparatively higher. > > The overall experience of Cyara is promising as it has helped us to build a huge regression suite which comprises the use of several country languages. It also helps us to test flows in production thereby saving users a lot of time. ----- ### "QualityRTC - Network Test Review" — 4.0/5 > **Albert** | *18 de septiembre de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Responsive team and easy to work with. QualityRTC is customizable to our needs and has been super helpful to give our team additional insight/data points and visibility into user's network to help troubleshoot call quality issues through our VoIP dialer. > > **Puntos en contra**: Some of the new tiles, like machine info is not 100% accurate when it comes to CPU utilization, specific to Mac books. We had to request it to be hidden from the widget to avoid customer confusion, which Cyara TestRTC was able to Support. > > TestRTC has been a great partner of Salesloft for 5+ years -- even through the mergers/acquisitions, they continue to support our needs. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/119554/cruncher?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.pa/software/119554/cruncher) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Datos estructurados