--- description: ¿Qué piensan los usuarios de Comm100? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Comm100 gracias a Capterra Panamá. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Comm100 - Opiniones, precios y características - Capterra Panamá 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [Comm100](/software/108889/comm100-live-chat) # Comm100 Canonical: https://www.capterra.com.pa/software/108889/comm100-live-chat Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/108889/comm100-live-chat?page=2) > Comm100 ofrece un software digital de participación del cliente para ayudar a las organizaciones a responder preguntas, resolver problemas y mantener complacidos a los clientes. > > Veredicto: 108 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Comm100? Organizaciones que necesitan resolver problemas y satisfacer a los clientes de la manera más eficiente y rentable posible. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 108 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Comm100 Network Corporation - **Ubicación**: Vancouver, Canadá - **Constitución**: 2009 ## Contexto comercial - **Precio inicial**: USD 31.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, chino, español, francés, griego, inglés, italiano, japonés, neerlandés, portugués, ruso, turco - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - AI Copilot - Acceso móvil - Alerts/Escalation - Analítica aumentada - Aplicación móvil - Asistencia al cliente - Autoresponders - Base de datos de clientes - CRM - Chat de vídeo - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Cualificación de leads - Desarrollo sin código - Detección del idioma - Encuestas y comentarios - Enrutamiento automatizado - Formulario sin conexión - Geosegmentación - Gestión de SLA (Service Level Agreement) - Gestión de bandeja de entrada - Gestión de colas de espera - Gestión de correo electrónico - Gestión de la base de conocimiento - Gestión de la comunicación - Gestión de reuniones - Gestión de tareas - Herramientas de colaboración - Historial de transcripciones/chat - IA y aprendizaje automático - Inteligencia conversacional - Procesamiento de lenguaje natural - Respuestas automáticas - Seguridad de datos - Software de asistencia remota - Sugerencias de consultas - Task Automation - Third-Party Integrations - Transferencias/enrutamiento - Varios idiomas - Videoconferencia ## Integraciones (en total: 33) - Adobe Commerce - CANVAS - Calendly - Cisco Unified Contact Center Express - Confluence - Drupal - Drupal Commerce - Dynamics 365 - Ellucian - Ellucian Student - Facebook Business Suite - GoTo Meeting - Google Drive - HubSpot CRM - Instagram … y 18 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de chat en directo](https://www.capterra.com.pa/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en directo](https://www.capterra.com.pa/directory/30797/live-chat/software) - [Herramientas para teletrabajar](https://www.capterra.com.pa/directory/31855/remote-work/software) - [Software de servicio al cliente](https://www.capterra.com.pa/directory/22/customer-service/software) - [Software para chatbots](https://www.capterra.com.pa/directory/32448/chatbot/software) - [Plataformas de IA conversacional](https://www.capterra.com.pa/directory/31596/conversational-ai-platform/software) ## Alternativas 1. [Tidio](https://www.capterra.com.pa/software/144040/tidio-chat) — 4.7/5 (590 reviews) 2. [Wati](https://www.capterra.com.pa/software/204314/wati) — 4.6/5 (202 reviews) 3. [Denser AI](https://www.capterra.com.pa/software/1064391/denser-ai) — 5.0/5 (31 reviews) 4. [Intercom](https://www.capterra.com.pa/software/134347/intercom) — 4.5/5 (1132 reviews) 5. [Freshchat](https://www.capterra.com.pa/software/158117/freshchat) — 4.1/5 (115 reviews) ## Opiniones ### "This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now" — 5.0/5 > **Drew** | *19 de diciembre de 2017* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session. > > **Puntos en contra**: When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app. > > Easy interaction with customers. ----- ### "Everything you could want from a live chat system and more..." — 5.0/5 > **Chris** | *7 de septiembre de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API. > > **Puntos en contra**: In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform. > > The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future. ----- ### "Expensive for something so basic." — 2.0/5 > **Usuario verificado** | *24 de septiembre de 2021* | Comercio minorista | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data. > > **Puntos en contra**: Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information. > > It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic. ----- ### "Better way to communicate" — 4.0/5 > **Amit** | *14 de junio de 2019* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes. Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report. Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators. Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product. > > **Puntos en contra**: Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful. ----- ### "Comm100 has good pricing and functionality" — 5.0/5 > **Rob** | *28 de julio de 2020* | Comercio minorista | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer > > **Puntos en contra**: The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though > > Good customer service, good team, excellent follow through and easy to launch ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/108889/comm100-live-chat?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.pa/software/108889/comm100-live-chat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados