--- description: ¿Qué piensan los usuarios de Spiceworks Cloud Help Desk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Spiceworks Cloud Help Desk gracias a Capterra Panamá. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk - Opiniones, precios y características - Capterra Panamá 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.com.pa/software/102709/spiceworks-it-help-desk Página: 1 de 25\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/102709/spiceworks-it-help-desk?page=2) > Descarga el software gratuito de mesa de ayuda de TI para profesionales y administradores de sistemas de TI en todo el mundo en todas las empresas. Aplicaciones de asistencia y móviles también gratuitas. > > Veredicto: 584 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Spiceworks Cloud Help Desk? ¡Profesionales de TI\! No hay nada mejor que hacer la vida del personal de TI más fácil. No importa si eres un CTO, gerente de TI, especialista en soporte de TI o administrador de sistemas: Spiceworks tiene algo para ti. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 584 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.2/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Ziff Davis ## Contexto comercial - **Precio inicial**: USD 6.00 - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, inglés - **Países disponibles**: Alemania, Australia, Canadá, China, Estados Unidos, India, Irlanda, Japón, Reino Unido ## Funciones - Alertas y notificaciones - Alerts/Escalation - Análisis - Análisis de causa raíz - Análisis de redes - Asistencia al cliente - Auditoría de problemas - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes de tráfico web - Creación de informes de uso - Creación de informes para TI - Creación de informes/análisis - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de asignaciones - Gestión de capacidades - Gestión de configuración - Gestión de incidentes - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de la conectividad - Gestión de la conformidad - Gestión de parches - Gestión de problemas - Gestión de recursos - Gestión de recursos informáticos - Gestión de tareas - Gestión de tickets - Gestión del cambio - Gestión del conocimiento - Herramientas de diagnóstico - Métricas de rendimiento - Panel de comunicaciones - Portal de autoservicio - Priorización - Programación del mantenimiento - Real-Time Monitoring - Registros de eventos - Seguimiento de activos - Seguimiento del comportamiento - Supervisión - Supervisión de redes - Supervisión de servidores ## Opciones de asistencia - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de help desk](https://www.capterra.com.pa/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.com.pa/directory/30008/help-desk/software) - [Herramientas de seguimiento de problemas](https://www.capterra.com.pa/directory/30675/issue-tracking/software) - [Software de service desk](https://www.capterra.com.pa/directory/31027/service-desk/software) - [Software de monitoreo de redes y servidores](https://www.capterra.com.pa/directory/32713/server-monitoring/software) - [Software para gestión informática](https://www.capterra.com.pa/directory/10001/it-management/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.pa/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Milvus](https://www.capterra.com.pa/software/202528/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.capterra.com.pa/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [LiveAgent](https://www.capterra.com.pa/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Freshservice](https://www.capterra.com.pa/software/132997/freshservice) — 4.5/5 (685 reviews) ## Opiniones ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20 de diciembre de 2022* | Banca | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Puntos en contra**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "A breeze to setup and haven't looked back since\!" — 5.0/5 > **Donna** | *25 de noviembre de 2025* | Telecomunicaciones | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues. > > **Puntos en contra**: If I had one dream for this system it would be improved reporting. I like that we can pull the reports down to Power BI but it would be nice to have the ability to customize more reports. > > Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that it did not take long. We have used this system for multiple years now and the ongoing improvements have grown with us. We were able to customize the ticket categories to fit our business and on the few times there was a problem it was resolved in an efficient manner. ----- ### "Could do better" — 2.0/5 > **Tom** | *24 de marzo de 2025* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: The price point compared to other solutions > > **Puntos en contra**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "Solid Product" — 5.0/5 > **Jerren Randle** | *26 de enero de 2026* | Alimentación y bebidas | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Efficient way for our team to receive and respond to customer inquiries. Our team is able to re-access any closed tickets if research is required. > > **Puntos en contra**: The inability to view a sender's email address without having to go to the main cloud log in. There also have been some access issues in the past. > > On a day to day basis our team utilizes spiceworks to receive and respond to customer inquiries in a timely fashion ----- ### "A Full Featured Help Desk For Stewart Home & School" — 5.0/5 > **Michael Uber** | *15 de septiembre de 2025* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: First and foremost is the price. We are a small privately funded school for the intellectually disabled. Finding a tool that works so well for the school for no cost was a huge bonus. Next would be the features. The ability for users to just send an email to open a ticket is perfect for our population. There is a portal, but our users do not take advantage of it. I use the Mobile app when I am out on campus to take down requests from students and teachers as I am walking around. There is also an email method for updating tickets, though I do not use this very often. > > **Puntos en contra**: When a ticket is opened by email and the user is unknown you have to go into the settings for users and add additional information for the reporting to provide useful information. (This would be solved if our users would take advantage of the portal...) The knowledge base also does not come pre-configured with any common issues and resolutions, and has proved not worth our time to update. This may not be true for some larger users of Spiceworks Cloud Help Desk. > > Spiceworks Cloud Help Desk was easy and fast to set up. I was able to put in custom attributes for our teachers and school locations. The reporting was instantly available with all the metrics management wanted. The dashboard gives me a quick update on how we are keeping up with the demands of our teachers, staff, and students. Most of the time I go out on campus with a list of locations/students I need to see, and at the end of the day I update my tickets. The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could ever remember, and being able to quickly put a ticket into the system using the mobile app helps keep me from losing track of an item that needs my attention. ----- Página: 1 de 25\ Siguiente: [Página siguiente](https://www.capterra.com.pa/software/102709/spiceworks-it-help-desk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.com.pa/software/102709/spiceworks-it-help-desk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados