Voice Contact Center de inConcert Allegro es un software de VoIP como plataforma integral, basado en la nube o en el local que ayuda a tu centro de contacto o centro de atención telefónica a brindar una excelente experiencia al cliente sea cual sea el canal a través del cual se comunican. Todos los componentes funcionales de las plataformas han sido desarrollados por inConcert, lo que incluye voz entrante y saliente, CTI, marcador, IVR, grabación, calidad, supervisión, informes, mensajes, etc. Totalmente integrado con los procesos comerciales.

Storacall offer a range of call recording solutions to maximise performance, compliance (including PCI), quality assurance and liability protection. Available as a turnkey solution or software only, our solutions allow you to search for calls by date/time, duration, agent/extension number, inbound/outbound number, team/department, notes and much more. We can record extension side or trunk side and cover all telephony options. Whatever your requirements we have a system that will work for you.

Capture, Process, Analyze and Act upon all your interactions both customer facing and in the back office. RECITE includes features such as call, chat, video and screen recording; quality management; speech insights; dashboards; widgets; reports; PCI 3.0., MiFIID 2, BASEL II compliance; web-based live monitoring; APIs for provisioning, media control and search and playback and much more. Leading to realization of higher profits, better customer retention, improved performance and protection!

Esta plataforma todo en uno facilita la comunicación con el canal de preferencia de los clientes, al tiempo que permite administrar mejor a los agentes y clientes y mantenerse por delante de la competencia. NOLA se creó para resolver un problema dentro de las redes internas. El sistema está probado por lo que no hay riesgos de que sufra algún cambio. Con una potente plataforma, puedes estar donde están tus clientes: todos los canales están unificados en lugar de aislados.

Dolby.io is the cloud-based audio, voice, and video API platform used to transform media and communication apps. Incorporate life like HD audio and video into applications to provide a premium user experience. With a few lines of code, improve speech leveling, noise reduction, loudness correction and speech isolation in your media. Remove the time consuming, manual and costly process of processing audio, by getting insights into the make up and quality of audio without having to listen to it.

Call tracking and analytics tool that helps businesses track buyers' demographics, call volume, recordings and more to create reports in real-time.

Quvu revolutionises how you manage your contact centre with a fully cloud-based solution that enables you to customise your statistics and reporting, allowing you to focus on your core objectives by analysing the stats important to you. Entirely web based and powered through an award-winning VoIP platform, you can oversee your operation from anywhere in the world. Key features include Ofcom Compliance, Real Time Customisable Statistics, Geo Dialling, TPS Compliance and Call Recording.

We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks.

Australia's Premier 13, 1300, 1800 and Smart Number Provider.

En Ciara creen que los asistentes de productividad son una categoría radicalmente nueva de software empresarial. Dichos asistentes se dedican a facilitar las situaciones cotidianas de la empresa. En lugar de tener que lidiar con decenas de herramientas, las personas desean obtener soluciones significativas y automatizadas. ¡Esto es precisamente lo que ofrece a los comerciales el asistente de ventas interno de Ciara! Con guiones de ventas interactivos, función de gestión de objeciones y fácil integración de las herramientas de CRM más comunes, Ciara ayuda a los agentes comerciales a alcanzar un nuevo nivel de productividad.

Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.

Envision Click2Coach and Click2Coach Cloud Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce.

Call Saver Pro enables you to save, sort, and retrieve recordings of your phone calls on your computer.

Records telephone conversations directly to your hard disk with a single push of button.

Skype call recording software that saves calls in MP3 format.

Call recording solution that meets the compliance recording requirements of multiple channel types via numbers, time of day, and more.

Powerful Callback Widget for Your Website. Increase sales calls from your website by up to 30%. Service quality control and call recording. Antispam system. Clear and simple website analytics. Launch in minutes.

Call members of your team straight from your web browser or using our mobile app. Yack.net automatically records the call and uses speech to text transcription to make a readable copy of what was said. You can replay the call from any point in the transcript or use the built in search to find topics that you have discussed and replay the relevant part of the call direct from search results.

Affordable call recording using your existing telephony platform. Record Avaya, Genesys, Cisco, or any VoIP system. Configuration is fast, easy, and takes place in the same browser based UI as playback. Screen recording using any number of screens, any resolution, and any layout. Screen recording can be triggered by calls or triggered by your own system. Quality management is integrated into the entire system with custom forms and score sheets. Start with a single user and scale to thousands.

Callshark is the #1 Call Tracking Software Tool made just for you! Are you tired of bloated interfaces with enough bells-and-whistles to make your head spin? Switch to a beautiful alternative witheverything you need... built from scratch in 2020. It measures phone calls from your online/offline campaigns so you know exactly what works and what doesn't. No complicated setup, no unwanted features, no hidden fees, and no snake oil. Start your 14 day free trial (no credit card) today!

MiaRec is an enterprise-level solution for call recording and quality monitoring in contact centers and businesses of any size and type, from SMB to large multi-site enterprises. MiaRec top features include an intuitive web-based interface, easy installation within minutes, rich functionality, Live Monitoring, and many others. Advanced security, PCI compliance support and tight integration with contact center systems and telephony equipment like those from Cisco, Avaya, Broadsoft, Asterisk etc.

The solution can scale from a single user/voice port to hundreds of ports with centralized server based solutions. The implementation is simple and reliable supporting IP, digital and analog mixed systems. With the modular components you can start small and grow the solution capabilities as your business demands.

LiveOps is the leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, and Royal Mail Group trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents.

Full featured call logging recorder system for public safety and compliance call centers.

Call recording solution with features such as compliance, performance management, and customer satisfaction.

Conquer is the first end-to-end Revenue Engagement Solution for enterprise sales and service teams. As a native application for both Salesforce and Microsoft Dynamics 365, Conquer works inside your existing CRM to make sales and service teams more effective at gaining access, growing pipeline, winning revenue, and strengthening customer relationships.

Powerful call recording system that you can completely rely on for quality assurance, performance monitoring, and security.

ASC provides call recording for quality management especially for contact centers, financial and public safety organizations.

La grabadora de llamadas SmartRecord Cloud de Enghouse proporciona a los proveedores de servicios soluciones de análisis, gestión de calidad y análisis de valor añadido para ofrecer junto con servicios como Cloud PBX, UC, el centro de contacto o canalización SIP. SmartRecord también se utiliza por los operadores de telefonía móvil para proporcionar un registro conforme a la normativa a los clientes comerciales dentro de verticales como finanzas, seguros y salud. Los proveedores tienen la opción de operar SmartRecord dentro de su red o a través del sistema de Cloud de Enghouses.

El software de recuento de llamadas Proteus de Enghouse ayuda a las empresas a gestionar, realizar la transición y optimizar sus sistemas de comunicaciones a través de una supervisión e informes detallados del uso del sistema y troncales, el análisis de costes y otros KPI comerciales. Puede ayudar a planificar migraciones de tecnología de TDM a IP o PBX a comunicaciones unificadas y monitorear actividades fraudulentas o no conformes. Proteus también registra las plataformas de voz de los operadores, extendiendo los beneficios del recuento de llamadas a la sala de operaciones.

CallRevu was specifically designed for automotive dealerships and drives actionable insights into their customers digital and voice communications - improving process optimization and converting more call into buyers.

A professional digital audio recording application for Windows or Linux PCs. This multichannel audio recording software has a robust design and simple interface making for fail-safe but user-friendly day-to-day operation.

¿Necesitas crear informes significativos de tu entorno Cisco UC? Podemos ayudarte. CRA es una potente plataforma web basada en la nube y fácil de usar para la creación de informes y analíticas y la resolución de problemas en entornos Cisco UC.

Pickle transcribes phone/video call recordings, provides a data platform to quickly search, then the conversation is analyzed and summarized for easy comprehension. Optimize sales performance & customer experiences with your best conversations. Powered by A.I., Pickle helps refine your sales process by uncovering blind spots and transforming conversations into actionable insights. We tell you how to duplicate your best reps to create an army of superhuman sales and customer experience pros.

EveryDay Voip integra teléfono, video, reuniones y mensajería en una solución de PBX (central telefónica privada, por sus siglas en inglés) fiable y fácil de usar. Este servicio ha sido diseñado para mantenerte conectado con tus clientes en cualquier parte del mundo y te da la flexibilidad de operar tu negocio como desees. Instala estas aplicaciones en tu computadora de escritorio, smartphone o tablet y experimenta video, audio y web de calidad HD junto con la funcionalidad de un solo clic. Promueve la colaboración con mensajería en equipo, SMS ilimitados y más.

Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions.

The Xtension Recorder digital phone recorder is first to make quality monitoring and agent training a commodity product. It is plug and play technology that utilizes your existing technology infrastructure. It can be configured with distributed hardware and centralized storage or a centralized back office solution. GSM compression stores 168 hours of recorded calls on 1 Gb.

Web-based user interface, complete call life cycle management, user access based on roles and privileges, on-demand recording.

Entire user, manager, and administrator toolbox in a single intuitive interface that is browser based.

The recorder platform allows your IP based contact center to take advantage of random or full time in one intuitive interface.

VTlogger es una aplicación de software web de código abierto que, cuando se combina con tarjetas de telefonía, puede convertir las computadoras en soluciones de grabación de llamadas confiables y fáciles de usar, adecuadas para cualquier tamaño de organización o sector. No importa si tienes cientos de llamadas por día o miles de llamadas por hora, puedes estar seguro de que VTlogger es la única opción si estás buscando una grabadora de llamadas práctica y rentable respaldada por una excelente asistencia a proveedores.

¿Quieres saber si tu marketing realmente está realmente impulsando la recepción de llamadas de ventas? ¿Cuántas llamadas de ventas pierdes? ¿Cómo maneja tu equipo los nuevos clientes potenciales entrantes? La plataforma AVANSER Call Tracking and Analytics ofrece potentes datos de prácticamente todos los aspectos de las llamadas de ventas, como el canal, la campaña (o incluso la palabra clave), cómo fue manejada por el equipo de ventas y el retorno de la inversión. Reserva una demostración para ver cómo funciona en el 1300 795 357.

Telephone call recording, screen capture, quality management and reporting tools for any line type or PBX (digital, analog or VoIP)

Verba is a leader in professional call recording and quality assurance solutions for unified communications, and the only player with a complete portfolio for voice, video and telepresence recording. The Verba Recording System supports Cisco, Avaya, Microsoft Lync, and standard SIP-based unified communications solutions. Provider of call recording solutions for unified communications platforms.

Enables the user to capture telephone conversations for virtually any purpose, whether looking to ensure top quality customer service, mine customer calls for invaluable intelligence, avoid frivolous lawsuits, provide audio copy with written dictation, or avoid conduct issues, there is virtually no end to the returns businesses can reap from a call recording investment.

Data analysis platform that helps understand customer satisfaction basis feedback captured via call recordings.

Record audio mixing like Skype or iChat calls and audio from microphone, CD player, and line-in devices. iEasyRecorder a powerful yet easy-to-use audio recording program which allows you to effortlessly record sounds and music from any sources including from operating system, any running applications, websites, microphone or an external device. It also can record from more than one program at the same time.

Trisys provides easy-to-use, cost effective business intelligence tools for both on premise & hosted telephone systems, compatible with virtually any telephone configuration. We offer solutions ideal for any industry that is flexible to evolve with your business needs. Replay is an innovative call recording system that produces valuable reports from your companys telephone activity. From SMB to enterprise levels, our capabilities help your company run resourcefully & increase revenue!

Parlance uses speech recognition to modernize and improve the first 30 seconds of every caller's journey, for call centers that want to deliver a better customer experience. With voice-driven access, callers can speak naturally and connect quickly to the resources they need inside large organizations. No punching numbers on a dial pad No long phone tree options to listen to No frustrating auto attendants that repeatedly misunderstand caller response We guarantee ROI!

PracticeCompass is an innovative, cloud-based practice management platform which integrates seamlessly with your existing practice software. Through PracticeCompass your daily administrative and front office reception and patient-facing tasks are guided and monitored to deliver the best patient care. PracticeCompass helps consolidate, streamline, and maximize your workflow efforts with automation to increase productivity and practice profits.