Callshark is the #1 Call Tracking Software Tool made just for you! Are you tired of bloated interfaces with enough bells-and-whistles to make your head spin? Switch to a beautiful alternative witheverything you need... built from scratch in 2020. It measures phone calls from your online/offline campaigns so you know exactly what works and what doesn't. No complicated setup, no unwanted features, no hidden fees, and no snake oil. Start your 14 day free trial (no credit card) today!

LiveOps is the leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, and Royal Mail Group trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents.

InterDialog UCCS, Unified Contact Center Software from Teckinfo is a highly reliable and robust call center software for both inbound, outbound and blended contact centers to enhance the customer experience across all interaction channels. It comprises of a powerful CTI, an intelligent dialer, Unified Q(ACD), unified agent management , wallboard etc.

Metaphor IVR+ is an automated platform that offers callers highly personalized voice, touch, text and other interaction options and optimizes calls to adapt to their needs. It lets callers decide how they want to interact with the system and gives administrators powerful tools for greater call visibility, optimization and control. Infinite automation possibilities promote customer self-service, while routing complex calls to live agents improve service levels and cut operational costs.

ETS te permite adoptar un enfoque ágil de la forma en que prestas servicios a tu base de clientes a través de IVR. ETS replica las llamadas reales y supervisa y analiza el resultado de cada llamada para garantizar que los clientes reciban la experiencia que tú (y ellos) deseáis tener. Verifica la capacidad del sistema con la función de prueba de carga, implementa nuevas iteraciones a tu infraestructura de voz utilizando la opción de prueba funcional sencilla y luego supervisa el servicio de forma proactiva y recibe alertas de ETS si algo sale mal.

Cognigy is an enterprise software provider for Conversational AI automation. Our platform, Cognigy.AI, automates customer and employee communications. Available in on-premise and SaaS environments, Cognigy.AI enables enterprises to have natural language conversations with their users on any channel - webchat, SMS, voice and mobile apps - and in any language. Cognigy.AI powers intelligent voice and chatbots that communicate consistently and accurately, resulting in improved user experiences.

Helps businesses deliver better contact centre experience on any channel and increase efficiency for agents.

Interactive Voice Response (IVR) system is a telephony system that receives incoming calls, greets the customers and provides them with information in the form of pre-recorded messages by understanding the inputs. Automate your calls and handle them seamlessly with cloud-hosted Interactive Voice Response (IVR) system. Improve your customer satisfaction and retention with our professionally designed system.

Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote workforces while maintaining customer service levels and productivity, no additional hardware required. Be ready in as little as 2 days! Communicate with customers through any channel (phone, chat, SMS, e-mail), keeping them informed and delivering exceptional customer experiences. Reach out today to learn more.

Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.

Build your voice mail, call center or IVR system with this extensive software suite.

PEC's Insight IVR is one of most powerful IVR softwares in the industry with over 10,000 installations worldwide. With the Insight IVR application generator mode, system users can dynamically create their own call flows based on their own requirements. So data can be extracted from a database, text file or external application and can be played over the phone using Audio. Insight IVR can scale to handle thousands of calls or can be designed to distributed and installed in many locations.

Supports up to 240 ports per server and provides an unlimited number of menus and mailboxes works in conjunction with CopiaFacts.

A fully automated interactive voice response system designed specifically for the needs of publicly traded companies.

Acts as an auto dialer for groups, clubs, churches and schools.Can dial a list of up to 300 members and leave a message.

VoltDelta OnDemand Solutions provides a hosted infrastructure for enabling virtual contact centers and home agent call distribution and management, inbound and outbound voice recognition applications, and voice of the customer call and agent screen recording. VoltDelta supports more than 2.4 billion calls and 2 billion SMS text messages per year.

Bhrigus ofrece reconocimiento de voz, soluciones de autoservicio, respuesta de voz interactiva, integración de telefonía informática, servicios de voz web

Solución de centro de atención telefónica totalmente integrada y multifacética que mejora la productividad, reduce los costos y aumenta los beneficios para los cobradores de deudas.

Advanced and innovative solutions for inbound/outbound call management.

Empowers your customers to seamlessly interact with your system via touch-tone or natural voice.

InterpreXer es un servidor de IVR basado en VoiceXML, que se puede integrar con cualquier plataforma de telefonía, paquete de mensajería o comunicaciones.

Simplify telephony programming to the extent that any .NET developer can create voice applications.

We have the tools to develop slick, easy-to-use applications that provide a better service than waiting for a live agent.

Tridents interactive web response system intuitive study set-up user interface empowers business users (not programmers) to quickly set up, test and deploy new protocols, and then monitor and maintain them in one easy place. This eliminates the costly and slow routine of writing development specifications, programming and validating a new IWR system each time a new study comes along.

The Cyara CX Assurance Platform provides CX design, IVR discovery, functional and regression testing, load testing, and proactive monitoring - all from a single platform. Cyara uses bots to automatically generate thousands of customer interactions to simulate real-world customers. Cyara maximizes productivity with extensive automation throughout the testing and monitoring process and enabling Agile and DevOps methodologies.

For enterprise customer care organizations looking to expand their self-service capabilities, Interactions provides the only conversational solution in automated customer care to engage customers in a free form dialogue that improves contact center efficiency while delivering an effortless customer experience. Unlike our competitors who have developed rigid solutions that force customers down a specific path, limiting their options as well as their patience.

Software utilizing voice biometrics to create solutions for security, either web based or installed, with custom reporting and more.

Delight Customers. Reduce Costs. Increase Efficiency. We help companies delight customers while reducing costs and increasing efficiency in their customer service operations. By automating mundane voice and text inquiries we help companies give rapid resolutions to customer questions. An outcome that doesnt just make for happy customers, it significantly improves efficiency and reduces operating costs.

SPLICE inspires better customer connections and helps you close the communications loop with customers. Our Data-Driven Dialogs enable you to send automated messages triggered from your core systems/CRM to customers via their channels of choice, including phone, SMS/MMS messaging, and email. Our Customer-Driven Dialogs enable you to respond to communications initiated by your customers in real-time, through text message, web chat, Facebook Messenger, WhatsApp, and home assistant devices.

Cloud-based call center management solution that lets businesses manage customer engagement via tools such as IVR, email & more.

Parlance uses speech recognition to modernize and improve the first 30 seconds of every caller's journey, for call centers that want to deliver a better customer experience. With voice-driven access, callers can speak naturally and connect quickly to the resources they need inside large organizations. No punching numbers on a dial pad No long phone tree options to listen to No frustrating auto attendants that repeatedly misunderstand caller response We guarantee ROI!

Built on the MiUtility platform, MiAgent is a new approach to CRM. MiAgent takes advantage of Web 2.0 technology and strips away all the filler and complexity of classic web based CRM solutions in the market today, and leaves a fully customizable page where Customer Service Agents can select from a list widgets to display on their screen, keeping all the information on one screen rather than having to jump to different screens to answer a call in customer¿s question.

Modern IVR made simple. Build a modern IVR system to reduce operation costs and increase customer satisfaction. Our award-winning IVR Designer is the easiest tool on the market to set up your automatic telephony system. Our step-by-step guide and 24/7 support make it quick and simple to get started. Unlike our competitors, no technical knowledge is required - no developing, coding or XML needed. Simply drag and drop!

Ameyo Engage es un software de centro de atención telefónica basado en la nube que permite a las empresas tomar el control de sus operaciones mediante la implementación de cambios más rápidos en las iniciativas de interacción con el cliente y la participación de los empleados, lo que da como resultado una mejor experiencia para cliente y un aumento de las ventas y las colecciones y, en última instancia, la adquisición de clientes fieles y empleados contentos.

Akio propone una plataforma de conversación de clientes multicanal unificada combinada con un completo sistema de escucha y analítica de cobertura de medios, conversaciones sociales y comentarios de clientes. Estas soluciones están diseñadas para ayudar a las empresas a optimizar la experiencia de atención al cliente, aumentar el conocimiento del cliente y mejorar la estrategia de marketing y las comunicaciones. Esta cartera de productos incluye Akio Unified, Akio Spotter y Akio Analytics.

A global voice and SMS solution built to help brands create automated, personalized and contextual communication with an API. With CALLR, you can easily create IVR diagram to handle incoming calls. Using our API, you can buy number dynamically and assign them according to your needs. Create user acquisition and engagement campaigns straight from our web interface SENDR. Use CALLTRACKR to create call tracked numbers and click-to-call button from the web.

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales

Verascape's cloud-based Self-Service as a Service enables your customers to self-service across ALL customer communications channels, both voice and digital, and is powered by Artificial Intelligence, Natural Language Processing, and Real-Time Data Integration. Our unique and integrated KnowledgeBase and Advanced Reporting capabilities gives you a single view of your customers journey, regardless of the channel.

Este localizador de tiendas basado en el teléfono es la forma más rápida para que los clientes accedan a las direcciones de tus ubicaciones más cercanas. Tus clientes tienen garantizada una respuesta inmediata y precisa. Este sistema se conecta a tu base de datos de ubicaciones de tiendas y ofrece resultados basados en la proximidad de la persona que llama. La persona que llama puede tener la opción de ser derivada a la tienda para hablar con el personal de ella o de que se le envíe la información de la tienda en un mensaje de prueba.

CenturionCARES provides a full suite of call center tools for both inbound and outbound customer service organizations. Our suite is sole sourced by Centurion and integrated on the front end for the customer experience through the back-end for the important statistics and reports. The CARES ACD Platform includes Skills Based Routing, Screen Pops, CRM, Agent Workflow Optimization, QA Recording Voice/Screen, Integrated QA Scorecard, After Call Survey, Virtual Call Back, Predictive Dialer.

Our Salon Call Manager gives you the ability to view live call information from any device at any time, Now the clients journey will be an enjoyable stress free experience gone are the days of classical hold music, with Mutu we will create you a bespoke On hold and In-queue informing the clients of your latest services and promotions and if they decide to hang up or leave a voicemail you will be alerted instantly so you can call them back and secure their appointment. Never miss another call!

Your overpaying for your antiquated businesses phone system! RingRoost offers a robust, streamline and modern way to setup your business phone system. You can now stay in complete complete control of every phone call, contact, voicemail message and business communication. Give RingRoost a test drive today!

A phone solution for call centers to set up options for callers out of hours, with options for departments, language, and recordings.

IVRWherever is a SaaS cloud solution that Automatically creates a Chatbot from an existing IVR available in more than 10 channels including Skype, FacebookMessenger, Slack, Telegram, SMS and many others, with zero investment, any device, any platform. Reuse all investments in your IVR, reuse your same backend. Handle unlimited simultaneous interactions elastic scale for large call volumes. A real time conversation with your IVR without the phone call for half the IVR cost.

Imagine the power of call center agents proactively reaching out to your customers while managing and exceeding inbound service levels. Imagine those agents distributed around the office, the country or the world, yet working together with a common purpose. With West Cloud Contact Pro, a fully blended inbound, outbound and multichannel contact center, this could be your reality in as little as 7-10 working days.

Yactraqs audio mining solution provides call centers with advanced speech analytics capabilities that allow our customers to make call center recordings searchable and reportable. Our customers can utilize our tool to index 100% of their recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, compliance applications, and more.

Smart, connected and conversational IVR systems and solutions that are tailored to meet your goals and customer expectations.

Office24by7 Virtual Number helps to streamline the entire inbound business communications. It provides for segregating and routing calls to specific departments with the help of DTMF inputs and optimize communication efficiency. Multi-level IVR provides a personalized experience to customers when they reach on the business number. You can create your own call flow and Call Recordings and Post Call Survey features help you create and retain your privileged customers.

Software solution that offers speech recognition and synthesis.

Zappix transforms the user journey during contact center interactions through intuitive app-like environments, increasing self-service, reducing calls to live agents, and lowering costs. Zappix offers a cloud-based digital self-service platform for enterprise contact centers. The Visual IVR can be accessed from IVR, URLs, & text requesting the link. Available options are customized to the specific inquiries of a particular contact center.