---
description: ¿Qué piensan los usuarios de ServiceNow Customer Service Management? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ServiceNow Customer Service Management gracias a Capterra Panamá.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow Customer Service Management - Opiniones, precios y características - Capterra Panamá 2026
---

Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [ServiceNow Customer Service Management](/software/192052/servicenow-customer-service-management) > [Alternativas a ServiceNow Customer Service Management](https://www.capterra.com.pa/alternatives/192052/servicenow-customer-service-management)

# Alternativas a ServiceNow Customer Service Management

Canonical: https://www.capterra.com.pa/alternatives/192052/servicenow-customer-service-management

> Explorar las mejores alternativas a ServiceNow Customer Service Management. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **LiveAgent** — 4.7/5 (1753 reviews) — LiveAgent ayuda a las empresas a prosperar en el servicio de atención al cliente. Una buena atención al cliente comienza con un mejor software de atención al cliente.
   - [Ver perfil](https://www.capterra.com.pa/software/102188/liveagent)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/102188/192052/liveagent/vs/servicenow-customer-service-management)
2. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk es un software de servicio al cliente fácil de usar que ayuda a más de 50 000 empresas en todo el mundo a crear excelentes experiencias para los clientes.
   - [Ver perfil](https://www.capterra.com.pa/software/124981/freshdesk)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/124981/192052/freshdesk/vs/servicenow-customer-service-management)
3. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk Support es un valorado software de help desk creado para aumentar la satisfacción del cliente.
   - [Ver perfil](https://www.capterra.com.pa/software/164283/zendesk)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/164283/192052/zendesk/vs/servicenow-customer-service-management)
4. **Freshservice** — 4.5/5 (685 reviews) — Centro de atención ITSM (administración de servicios de TI, por sus siglas en inglés) online con gestión de incidentes, problemas, cambios, versiones y activos. Cuenta con potentes funciones de ticketing y automatización.
   - [Ver perfil](https://www.capterra.com.pa/software/132997/freshservice)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/132997/192052/freshservice/vs/servicenow-customer-service-management)
5. **SysAid** — 4.5/5 (511 reviews) — Administra fácilmente todas las actividades de tu mesa de ayuda con una solución informática de eficacia comprobada. Encontrarás todos los elementos esenciales que necesita en un solo panel.
   - [Ver perfil](https://www.capterra.com.pa/software/107225/sysaid)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/107225/192052/sysaid/vs/servicenow-customer-service-management)
6. **Zoho Desk** — 4.5/5 (2211 reviews) — Pon la atención al cliente en el corazón de tu empresa. Haz que los clientes estén más satisfechos, los agentes más capacitados y tu negocio más saludable.
   - [Ver perfil](https://www.capterra.com.pa/software/169505/zoho-desk)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/169505/192052/zoho-desk/vs/servicenow-customer-service-management)
7. **JIRA Service Management** — 4.5/5 (763 reviews) — JIRA Service Desk está calificado como el software de ITSM más popular y asequible.
   - [Ver perfil](https://www.capterra.com.pa/software/138769/jira-service-management)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/138769/192052/jira-service-management/vs/servicenow-customer-service-management)
8. **Zoho CRM** — 4.3/5 (6964 reviews) — Zoho CRM otorga a las organizaciones una solución completa de gestión del ciclo de vida de las relaciones con los clientes.
   - [Ver perfil](https://www.capterra.com.pa/software/155928/zoho-crm)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/155928/192052/zoho-crm/vs/servicenow-customer-service-management)
9. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — El software de mesa de ayuda de asistencia y la herramienta de gestión de activos incluyen base de conocimiento, gestión de SLA, seguimiento de billetes y gestión de inventarios.
   - [Ver perfil](https://www.capterra.com.pa/software/179501/manageengine-service-desk-plus)
   - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/179501/192052/manageengine-service-desk-plus/vs/servicenow-customer-service-management)
10. **Dynamics 365** — 4.4/5 (5811 reviews) — Solución de gestión empresarial integrada que automatiza los procesos financieros, de relaciones con los clientes y de la cadena de suministro.
    - [Ver perfil](https://www.capterra.com.pa/software/157279/dynamics-365)
    - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/157279/192052/dynamics-365/vs/servicenow-customer-service-management)
11. **TeamSupport** — 4.5/5 (848 reviews) — Software de servicio al cliente basado en la web, fácil de implementar con un enfoque en la gestión de clientes B2B y la colaboración en equipo.
    - [Ver perfil](https://www.capterra.com.pa/software/87908/teamsupport)
    - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/87908/192052/teamsupport/vs/servicenow-customer-service-management)
12. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Una destacada plataforma de atención al cliente que está diseñada para brindar herramientas innovadoras y datos unificados a los empleados de servicio.
    - [Ver perfil](https://www.capterra.com.pa/software/136189/salesforce)
    - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/136189/192052/salesforce/vs/servicenow-customer-service-management)
13. **OTRS** — 4.4/5 (96 reviews) — Suite de gestión de servicios totalmente gestionada que incluye tickets, automatización del flujo de trabajo y notificación para ITSM, atención al cliente y seguridad.
    - [Ver perfil](https://www.capterra.com.pa/software/127284/otrs)
    - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/127284/192052/otrs/vs/servicenow-customer-service-management)
14. **Help Scout** — 4.6/5 (225 reviews) — Help Scout es un centro de ayuda basado en web y diseñado para una excelente experiencia del cliente.
    - [Ver perfil](https://www.capterra.com.pa/software/136909/help-scout)
    - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/136909/192052/help-scout/vs/servicenow-customer-service-management)
15. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 es una destacada solución gratuita de gestión de clientes (CRM) y atención al cliente, utilizada por 15 millones de empresas en todo el mundo.
    - [Ver perfil](https://www.capterra.com.pa/software/113540/bitrix24)
    - [Comparar con ServiceNow Customer Service Management](https://www.capterra.com.pa/compare/113540/192052/bitrix24/vs/servicenow-customer-service-management)

## Categorías relacionadas

- [Software de servicio al cliente](https://www.capterra.com.pa/directory/22/customer-service/software)
- [Software de soporte al cliente](https://www.capterra.com.pa/directory/32315/customer-support/software)
- [Herramientas de seguimiento de problemas](https://www.capterra.com.pa/directory/30675/issue-tracking/software)
- [Software de gestión de comunicaciones con los clientes](https://www.capterra.com.pa/directory/31002/customer-communications-management/software)
- [Software de gestión del flujo de trabajo (workflow)](https://www.capterra.com.pa/directory/30091/workflow-management/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.com.pa/alternatives/192052/servicenow-customer-service-management)
- [Ver el perfil del producto](https://www.capterra.com.pa/software/192052/servicenow-customer-service-management)

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